mytyres.co.uk Anmeldelser 16.280

First they state you must have paid to secure your tyres, then they made clear that the money will come out later on even though card details were entered into the website. The 5-8 days delivery seems to be extended by the delay in taking payment. From the point of order I had to cancel 12 days (9 working days) later as I was going away on a road trip. Can't call, just an AI chat bot. They have limited online chat only, which you have to fight to get to a human. They did not get back to my emails or chasers. The only thing they did promptly was cancel my order. They must be used to doing that.

Ordered four tyres on 12th March, after MUCH chasing they say they will be delivered on 1st April, despite claiming on their website that "The normal delivery time for an existing order is 5 to 8 working days. Over 90% of our orders are delivered within 5 working days."

Customer service is an AI on the end of a telephone and a chatbot on their website, neither of which give any access to a human operator.

Utterly abysmal.

ordered a tyre online, they said the tyre was in stock and would be shipped within 2 days. 3 days later heard nothing. after 7 days they tell be the order has been processed, Day 10 they say that the order has been sent to the warehouse. later that day i get a email saying that it has been cancelled.When contacting the company you meet the AI bot which may be great at taking orders but doesn't know how to process a refund, no human advisors are available.

If I could I would give no stars. The customer service is abysmal. It is impossible to speak to anybody. I have emailed, phoned (gave up after holding on for 25 mins). Everything is dealt with by an AI bot. Use this company at your peril!!!

I ordered and paid for four tyres, without explanation, only two were despatched. The only way to contact them is an AI phone answering bot or a contact form, the contact form rejected the (correct) order number. Avoid this SCAM company.

Placed an order for a tyre, brand I use is currently out of stock so was surprised to see they had it available. Order said it would take 3-5 days to be delivered. 4 days in still had no notification of my order being processed and due to needing the tyre this week I cancelled the order. False advertising on website saying delivery within 5 days of order. Do not use this website.

Tyres haven't been dispatched for 5 days, then the order was cancelled. Disappointed and put me in a very difficult situation just before setting up a long journey

!!!!!!AVOID THIS COMPANY !!!!
Absolutely shocking! Ordered 2 rear Falken tyres on 22nd Feb 26 and it is currently the 15th of Mar 26 still no tyres. They took that long to come i had to go to a local tyre garage who actually fitted the exact same tyre for cheaper than my tyres.co.uk. Also can’t speak to a Human stupid AI assistant alloy completely useless. !!!!!!AVOID THIS COMPANY !!!!

This is a scam company! Do not use at all costs!
Replacement tyre ordered for a brand to replace an original on a 3 month old car, I wanted the same as was fitted and on searching the internet this company came up. Day before the promised delivery date I received notification that the order was canceled and the reason given was 'other reasons'? Like that is a valid reason? They have given a fictious new order no and a revised delivery date 13/3/26, of which again has not happened! Will fight to retrieve my money through the issuing card company. My Tyres UK have a branch only 4 miles away so will be paying them a visit

I waited over two weeks for delivery of four tyres. An email on the day of delivery said the order was cancelled. The only contact is with a bot. This is the worst business I have ever come across. It deserves no stars. Refund contact says KEINE,"none" in German. It's Delticom, a German company. Where did their efficiency go?

Paid in full for 2 Michelin tyres, 4 days later, no email, no tracking provided. Called helpline and got some horrible AI robot which is really annoying. The Web chat is a total joke. AI, no human to speak to.Requested cancellation several times. Nobody replies. Some German owned Company. DO NOT BUY - you will never received your tyres.

Ordered 2 tyres on 18/02/26, received 1 tyre on 30/02/26 even although they say tyres sent only in pairs🤷‍♂️
Numerous mails back & forward but no 2nd tyre!
Logged a dispute with credit card provider & low & behold, 2nd tyre arrives 4 days later.
They lie & bull%%it you about sending & in-stock tyres.
Avoid Avoid if you want tyres within a month or two.

The website is easy to use, but their hype about express delivery is a fairytale. Excuse after excuse for non-delivery. Would not touch them again

Don’t use. Ordered tyres in feb, no delivery over weeks, you can’t contact them, telephone line is not working. Really frustrating I tried to cancel no response.

Ordered and Paid, nothing after 8 days. AI bots answer the phone, webchat no better; you get told you are in a queue but can spend hours waiting, even if you are 1st in the queue, no one will answer your call. Will never ever use again. Totally useless!

They promised tires within 3 days, after 3 days I contacted them and the time increased to a week and a half, I requested a refund, they sent a letter to cancel the order, I can't get the money back for 2 weeks, they say that the money was returned, but it is not in my account! AVOID THIS OFFICE! Beware of them!

Good value, all delivered as ordered.
Delivery was so slow. If they were just honest and managed expectations, customers would probably not leave so many negative reviews. (Rather than claim 90% of orders delivered in 2 to 5 working days.)

Local company in Southampton, Wessex Tyres refused to fit the tyres. They said this company is a nightmare and they dont get paid so refused to fit the tyres without paying an additional £20.00 per tyre even though I showed the invoice and voucher. They said 'try contact them yourself'. I tried the phone number which just answers with a 'white noise', the whatsapp is unanswered and they just have a chatbot. I have to leave without tyres being fitted as refused to pay twice.

The drivers of this company are awful. In traffic at some roadworks, seen the driver and passengers launch rubbish out of the windows including full cans which exploded on the side of the road. They are lucky is didn't hurt a worker or cause a crash, then they sped off at 100+ mph as soon as they could. Dangerous driving, hope I never encounter them again

Was a little wary after reading some of the reviews but I ordered 4 x Tyres on 14/02, they were all delivered to the garage 10 days later (which was a week earlier than expected) with no issues and I had them fitted the next day.

There was a slight issue that I didn't get the fitting voucher so I was advised to pay the garage direct and submit an invoice to claim it back.

I submitted the invoice and had the refund back in my account a few days later with no problems.

Would be 5 stars if it weren't for the slight hiccup with the fitting voucher.