First they state you must have paid to secure your tyres, then they made clear that the money will come out later on even though card details were entered into the website. The 5-8 days delivery seems to be extended by the delay in taking payment. From the point of order I had to cancel 12 days (9 working days) later as I was going away on a road trip. Can't call, just an AI chat bot. They have limited online chat only, which you have to fight to get to a human. They did not get back to my emails or chasers. The only thing they did promptly was cancel my order. They must be used to doing that.