Kit Knowles

First they state you must have paid to secure your tyres, then they made clear that the money will come out later on even though card details were entered into the website. The 5-8 days delivery seems to be extended by the delay in taking payment. From the point of order I had to cancel 12 days (9 working days) later as I was going away on a road trip. Can't call, just an AI chat bot. They have limited online chat only, which you have to fight to get to a human. They did not get back to my emails or chasers. The only thing they did promptly was cancel my order. They must be used to doing that.

Four days after recieving my £2.5k computer the power adapter stops working.

I check online to find many others with the same fault. It seems that they are very sensitive to overheating and keeping the cables laid flat and spread out is important to shed heat. This particular power adapter is unique for razer, no third party options available, a very strange cable end. Replacement price online £130.

I immediately call it in expecting to be back up and running 3 days later with them sending out a replacement part. What happens next is probably the worst customer service I have ever experienced.

It took no less than 9 emails to and fro just to establish the relevant details and be put in touch with the right level of technical support. I had to prove in three different ways that I owned the unit and that the power adapter was indeed faulty. Each email response was delayed upto the max 48hours. Once the unit was finally with the courier it took 3 further days to get to them, once arrived it takes 5-7 working days to establish if I am telling the truth about the faulty adaptor (like I would put mysefl through this hell for fun). Finally when that agree to replace I then get an email to say it will be 7-10 working days before they can send one out and 3 days to get it back to me. So there you have it, over a month to replace a faulty adaptor!

Completed a new show home and was looking for metallic finishes to match all the copper and brass work in the development. Seemingly a great selection of prints, plenty of strong metallics to go around. Order placed simply and arrived within a few days so nothing new there. Getting it out of the box however left us less than impressed. Quality of the printed image was well below expectation, almost pixelated. The print was direct to metal, but no metallics in the finish, just yellows for brass and orange/brown for coppers. Final nail, was returns process. Same day I recieved it I asked to return it to find that I had to organise and pay for delivery myself to arrive in Poland? Really!? Hopefully my local charity shop can scrap a few bob from it....