Storbritannien
Anmeldelse af mytyres.co.uk
Ordered four tyres on 12th March, after MUCH chasing they say they will be delivered on 1st April, despite claiming on their website that "The normal delivery time for an existing order is 5 to 8 working days. Over 90% of our orders are delivered within 5 working days."
Customer service is an AI on the end of a telephone and a chatbot on their website, neither of which give any access to a human operator.
Utterly abysmal.
Anmeldelse af PartsInMotion
Company is great and very helpful. Decent prices, good parts. Sadly let down by their delivery courier (who have let me down with deliveries from other suppliers as well) but Parts in Motion excelled themselves in sorting this out.
Besvarelse fra PartsInMotion
Hi Oliver, thank you for the kind review and understanding with your order. Have a great day. Kind regards, Ross
Anmeldelse af Regent Holidays
Excellent. Carefully planned, taking into account what we wanted from a holiday. And the holiday itself was memorable in every possible way.
Highly recommended. These people will treat you very well.
Besvarelse fra Regent Holidays
Dear Oliver,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know that your holiday was memorable.
We look forward to looking after you and your next holiday.
With best wishes,
Gemma - Customer Resolutions
Anmeldelse af SerenataFlowers.com
Flowers arrived in a cardboard box, were dry and wilted. They die entirely within 6 days. Serenata promised a replacement bunch but never sent it.
I cannot recommend this company.
Besvarelse fra SerenataFlowers.com
Dear Oliver,
Thank you for taking the time to leave a review. I appreciate you bringing this matter to our attention.
I'm sincerely sorry to hear about your experience. Providing an exceptional customer experience is our top priority, so your feedback is valuable in helping us improve.
Could you please send us an email with your order number to csadmin@serenataflowers.com. Getting a better understanding of what happened will allow me to fully address your concerns and find a satisfactory resolution.
I look forward to continuing our conversation and working together to make things right. Thank you again for bringing this to my attention - your business is greatly valued.
Kind regards,
CS Team
Anmeldelse af Parcel2Go
Besvarelse fra Parcel2Go
Good morning Oliver,
Thank you for taking the time to leave a review. I am very sorry to hear about this situation.
I would like to contact you further, to see if there is anything else we can do about your order, however, you didn´t provide an order number, so I will contact you via this platform for more details.
If you could respond at your earliest convenience that would be much appreciated.
Thank you,
Apologies again for the inconvenience caused here.
Emily
Parcel2go Customer Services.
Anmeldelse af HSBC UK Business Banking
Dreadful. Blocked or closed my account repeatedly due to errors on their end and have to spend between 30 minutes and 2 days (yes, 2 days) sorting it out each time.
Go elsewhere. This is abysmal service.
Anmeldelse af Design911
Anmeldelse af eFax UK
They do what they say they do. Notably excellent customer service when assistance is needed.
Besvarelse fra eFax UK
Hi Oliver
Glad to read your comments and so happy you think our customer service is excellent, your review is really much appreciated. If there is anything further we can help you with in the future please do feel free to let us know and we will be more than happy to help you. P.s Don't forget to try our other great features that are included in your service such as large file sharing, electronic signature and upload document feature. All are free and included in your subscription to help you in your daily life at the office, on the go, or at home.
Many thanks again
eFax Support Team
Anmeldelse af Crocus.co.uk Ltd
Ordered an item as a present, so arrival had to be within a certain timeframe. We heard nothing from the recipient and didn't want to ask, but 8 weeks later we mentioned it in conversation and it turned out that the item had never arrived.
Raised it with Crocus and it mysteriously arrived 2 days later, strongly suggesting that it had simply been forgotten. When challenged, they said 'we've been very busy as it's been spring'.
Won't be using them again.
Besvarelse fra Crocus.co.uk Ltd
Good morning,
Thank you for your recent review.
I am ever so sorry to read about your order and the delay in delivering it.
If you can please e-mail us at customerservices@crocus.co.uk with your order number, we will investigate this further with our departments to ensure that similar situations will not happen again.
We are very sorry for any inconvenience caused and we look forward to hearing from you.
Kind regards,
Alex
Customer Services
Anmeldelse af Travel FX
Beware both delivery and the buy-back system.
- Delivery is 'Just In Time' i.e. late enough to get you worried.
- They claim to offer 'the prevailing rate on the day' for buy-back but this rate is dramatically below their publicised rate, which is deceitful.
We will not be using them again.
Anmeldelse af Screwfix
Screwfix Bow. Shockingly rude and unhelpful service from staff, long queues. This used to be quite a good store but it's gone badly downhill in the last 3 years. Avoid.
Besvarelse fra Screwfix
Good morning,
I am very sorry and concerned to learn of your disappointment with our Bow Trade Counter as the advised issues are certainly not the level of service we would wish to be provided in our stores.
I have passed on your feedback to the Area Manager for further review internally.
Kind regards
Lindsey
Anmeldelse af Grabex Windows Ltd
Grabex are, simply put, the best window company in London at the moment. Very reasonable prices, high quality products, excellent fitting service, polite and courteous at all times.
