Hang at the Guildford store was incredibly helpful and kind with helping my daughter find her first suit for an interview. Nothing was too much trouble and she made sure that we were happy with everyt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience in store at The Trafford Centre was amazing. Sharon was so helpful from start to finish helping me with sizing. I needed a last minute dress & set my heart on lemon. I’d bought 1 previou... Se mere
Attended HOBBS McArthurGlen Cannock store today had excellent service from Emma and Glenys found me the perfect dress but not my size put me in touch with Cheshire oaks HOBBS store spoke to Gaynor... Se mere
Virksomheden har svaret
Popped into the Edinburgh store on George Street on the off chance looking for a party dress. Found the perfect dress Maddie - beautiful fit and colour. Lined, hangs beautifully. Even better petite si... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Hobbs official shop. Hobbs designer womenswear represents a quintessentially English look with a contemporary twist. The design team takes inspiration from current and past themes and through this process an individual, stylish and timeless collection is produced. Browse through the latest Hobbs designer womens fashion.
Kontaktoplysninger
Storbritannien
- www.hobbs.co.uk
4,6
Fremragende
14 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I’ve marked one star only because…
I’ve marked one star only because there’s not one lower. I ordered on line for delivery to store in a promised 3-5 days. After 14 days I emailed to ask where it was. The reply 2 days later was to inform me that my local store didn’t have the dress and they would refund my money. 18 days later still no refund. Worst customer service anywhere. Will never use them again.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Christine Parker,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you experienced this issue with your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The staff were very helpful & friendly.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Sylvia Upton,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Found a lovely dress with a broken zip
Found a lovely dress with a broken zip at Clarks Village. Two helpful members of staff said they could take another 20% off but would ask the manager if there was any more leeway as the dress was unwearable and would have to be thrown away. The manager was at lunch so we returned later in the day. The manager was unusually unfriendly and unhelpful and actually upped the price (reducing discount from 20 to 10%)with no offer of honouring the original price offered. Very disappointing and made me not want to return to the store. Service has up until now been exemplary, which makes this experience especially disheartening - to throw away goods rather than honour the price did not seem like good management skills.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Kate,
Thank you for sharing your experience with us, and I’m truly sorry to hear about the issues you encountered at our Clarks Village store. It’s disappointing when the service you receive doesn’t meet your expectations, especially when you found a lovely dress that you wanted to purchase.
Please know this is not the standard of service we strive to provide at Hobbs. I understand how frustrating it must have been to have the discount reduced after initially being offered more, particularly when the dress was unwearable due to a broken zip.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
£1.25 for my time and stress? Shocking "customer service" from Hobbs.
I am writing this review in absolute disbelief at how little Hobbs values its customers or their time.
I bought a dress at the Regent Street store for an upcoming event, only to get home and realize staff had left the security tag attached. Wanting to avoid wasting my time and money traveling to a physical store, I emailed customer support urgently. My email was completely ignored.
With my event looming, I was forced to drive to the Watford store to get the tag removed myself, incurring £8.75 in mileage and parking fees—not to mention wasted personal time and unnecessary stress.
When customer service finally decided to reply, their idea of "making amends" for:
Leaving the tag on my dress
Ignoring my urgent email
Forcing me to travel to Watford to fix THEIR error
...was a £10 promo voucher.
When you deduct my £8.75 out-of-pocket costs, Hobbs effectively valued my wasted time, petrol, and stress at £1.25—and expected me to spend more money with them to even use it!
When I politely explained why a net £1.25 was insulting and asked for the matter to be escalated to a manager, they simply copy-pasted a template reply and dumped the £10 code into my inbox anyway.
Complete failure at the store level, total failure by customer support, and an insulting resolution. I will not be shopping at Hobbs again.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Manjula,
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience caused by the security tag issue and the delay in response from our customer support team.
At Hobbs, we truly value our customers and their time, and I am very sorry that we did not meet those expectations on this occasion. I understand how important it was for you to resolve this quickly, especially with your event approaching.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Friendly and helpful service from…
Friendly and helpful service from staff.
Love the Hobbs range as I can find clothes that fit well and look good.
Staff are professional and know how to advise.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Angela McKeown,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Staff were fantastic - lack of sizes for new season items
Staff were fantastic, the only size 10 they had was on a mannequin and she took the time to get the item.
Downside has been the lack of sizing availability for new season items, I had previously been to another store and because of the delay I missed out on the 15% off which is annoying.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear SG,
Thank you so much for your kind words about our staff. I’m delighted to hear they went the extra mile to help you find the size 10 item.
I completely understand your frustration regarding the limited size availability for our new season items and the missed 15% off offer due to delays. We’re constantly working to improve stock availability and ensure our promotions reach everyone in time. Your feedback is invaluable and will be shared with our team to help enhance the shopping experience.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
The ladies in the shop were amazing…
The ladies in the shop were amazing thank you so much Elaine
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Elaine Burt,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Having Visited your Cotswold's Designer…
Having Visited your Cotswold's Designer Store on Monday the lady who served us was excellent and went above and beyond to ensure we were happy with our purchases. When one item was not available she called several of your stores around the country and located the item at Cheshire Oaks, when I called them later that day the staff there was just as excellent and the dress arrived today, I have got to say the service was 1st Class and would like to thank everyone concerned for their efforts, superb.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear David Wilkins,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Staff amazing- helped me find a dress…
Staff amazing- helped me find a dress for a special event. Carried clothing to fitting room and brought further options for me to try. Gave an honest opinion on fit.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Customer,
Thank you so much for your wonderful feedback! We're delighted to hear that our staff were able to assist you in finding the perfect dress for your special event and made your experience enjoyable. Providing honest opinions and great service is what we strive for, and your kind words mean a lot to us.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Order not received & Non-existent customer Service
Placed an order. Received a confirmation with latest delivery date being yeaterday. In the interim did not hear from the company at all neither have i received my order. Have tried emailing - been 2 days and no answer. Tried calling several times but get disconnected after 9 mns of holding each time as the staff apparently too busy. Tried live chat few times - also absolutely useless as noone looked or replied to me after 2 hours hanging online each time. Also tried whatsapp, but guess what - NOTHING! So no dress, no update, no money.
Reputable company with non-existent customer service.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Nataliya,
Thank you for reaching out, and I sincerely apologize for the frustration and inconvenience you've experienced with your Hobbs order through Trustpilot. I completely understand how disappointing it is to receive a delivery confirmation with a date that has passed and then to have no updates or responses despite your multiple attempts to contact us.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Unbelievable after a negative review re…
Unbelievable after a negative review re customer service of a non refund on a dress
The reply was to contact via email with details via what’s app or email which I have done already several times
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear nancyhudson,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive your refund for the return of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
DO NOT ORDER ONLINE
DO NOT ORDER ONLINE if you ever want to receive a refund.
Beautiful clothes but awful customer service for online orders.
Returned a dress over a month ago but have yet to receive a refund, have tried to call customer services and calls are never answered and are eventually cut-off. Have tried the "live-chat" function on the website which is clearly just a Bot service and not live at all, to which I have received no response to any of my queries.
My advice to anyone using Hobbs is to stick to instore purchases and only use online if you're confident that you'll never need to return an item.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear JQ,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive your refund of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The assistant was helpful in finding me…
The assistant was helpful in finding me what I wanted & ordering for me.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Helen Price,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
I am still awaiting an order I placed
I am still awaiting an order I placed over a week ago - it s showing as not having been dispatched yet. No communication from Hobbs about the delay.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Gill Hulme,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive any information regarding the delivery of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The staff member in Cardiff was really professional and helpful
The staff member in Cardiff was really helpful, finding different sizes and giving honest opinions on the dress I selected for a wedding. The dress is gorgeous. You can see and feel the quality. As the saying goes, you get what you pay for. First time buying from Hobbs but most definitely not the last.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Clare Williams,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Lovely well stocked store
The York shop is well stocked. Polite & efficient service by Abbie, thank you.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Poor customer service
Tried to purchase 2 items online had a problem when it came to the payment so went to chat and get put in a queue. Waited for 2 hours for a human response unfortunately this never happened. I left my details so that someone could contact me, they didn’t. Telephoned my local store who were extremely helpful they found the items I was looking for in the correct size and agreed to save them for me. I live 20 miles away and although it was Notting really convenient I jumped on a train and collected the items the same day and I am very happy with my purchase. However the previous experience was not a good one if there was a problem with the website a simple message to say so or a timeline would have been helpful. Not good enough Hobbs
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Julie,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience you faced with the online payment issue and the long wait in our chat queue without receiving a response. This is not the level of service we aim to provide.
I’m glad to hear that your local store was helpful in locating and reserving the items for you, and I appreciate the effort you made to collect them despite the distance.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Order number 19159909
EDIT: This response is frustrating. I have already contacted your customer service team and formally submitted a complaint, yet nobody has followed up with me. My order number is clearly included in the review title, so I should not have to contact customer service again. Given that this experience has been disappointing from start to finish, I would expect your team to take ownership and reach out proactively rather than asking me to repeat the process.
I ordered an ivory fascinator for Ascot, but what arrived was yellow. As it wasn't the colour advertised and didn't match my dress, I returned it two days after receiving it.
Unfortunately, they've now lost my return. I'm in the middle of a house renovation, and I've misplaced my Royal Mail proof of postage, which I accept is my responsibility. However, I did follow the returns process exactly as instructed.
To make matters worse, customers have to pay to return items (daylight robbery) even when the product received isn't as advertised. Given the level of customer service I've since received I'm not quite sure what I'm paying for.
I've been going back and forth with their customer service team, but every response has essentially been, "computer says no." We all know there are ways to investigate situations like this and deal with them on a case-by-case basis. Instead, there's been no flexibility and no genuine attempt to help.
Because I no longer have my proof of postage (for something I sent almost month ago), they hold all the cards. The result is that I'm now £75 out of pocket for an item I no longer have and, frankly, never wanted in the first place because it wasn't what I ordered.
A disappointing experience from start to finish.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear NJ,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the colour discrepancy with your fascinator and the difficulties you’ve faced with the return.
I understand how frustrating it must be to have the return lost, especially while you’re managing a house renovation. Although the proof of postage is necessary for our returns process, I appreciate you following the instructions closely.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
I found the staff so helpful and…
I found the staff so helpful and friendly.It was a pleasure to shop there.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Mrs Elizabeth HOLMES,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Fabulous staff so helpful friendly…
Fabulous staff so helpful friendly polite kind and a joy to be in their company .
Mskes shopping here a joy .
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Hayley Blomfield,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.