Hang at the Guildford store was incredibly helpful and kind with helping my daughter find her first suit for an interview. Nothing was too much trouble and she made sure that we were happy with everyt... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience in store at The Trafford Centre was amazing. Sharon was so helpful from start to finish helping me with sizing. I needed a last minute dress & set my heart on lemon. I’d bought 1 previou... Se mere
Virksomheden har svaret
Cerianne was the perfect assistant today - discreet but helpful. Just what I needed. I am always warmly welcomed by the Bath store staff, and appropriate but not intrusive help offered. Well done and... Se mere
Attended HOBBS McArthurGlen Cannock store today had excellent service from Emma and Glenys found me the perfect dress but not my size put me in touch with Cheshire oaks HOBBS store spoke to Gaynor... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Hobbs official shop. Hobbs designer womenswear represents a quintessentially English look with a contemporary twist. The design team takes inspiration from current and past themes and through this process an individual, stylish and timeless collection is produced. Browse through the latest Hobbs designer womens fashion.
Kontaktoplysninger
Storbritannien
- www.hobbs.co.uk
4,6
Fremragende
14 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unbelievable after a negative review re…
Unbelievable after a negative review re customer service of a non refund on a dress
The reply was to contact via email with details via what’s app or email which I have done already several times
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear nancyhudson,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive your refund for the return of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
DO NOT ORDER ONLINE
DO NOT ORDER ONLINE if you ever want to receive a refund.
Beautiful clothes but awful customer service for online orders.
Returned a dress over a month ago but have yet to receive a refund, have tried to call customer services and calls are never answered and are eventually cut-off. Have tried the "live-chat" function on the website which is clearly just a Bot service and not live at all, to which I have received no response to any of my queries.
My advice to anyone using Hobbs is to stick to instore purchases and only use online if you're confident that you'll never need to return an item.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear JQ,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive your refund of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The assistant was helpful in finding me…
The assistant was helpful in finding me what I wanted & ordering for me.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Helen Price,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
I am still awaiting an order I placed
I am still awaiting an order I placed over a week ago - it s showing as not having been dispatched yet. No communication from Hobbs about the delay.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Gill Hulme,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive any information regarding the delivery of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The staff member in Cardiff was really professional and helpful
The staff member in Cardiff was really helpful, finding different sizes and giving honest opinions on the dress I selected for a wedding. The dress is gorgeous. You can see and feel the quality. As the saying goes, you get what you pay for. First time buying from Hobbs but most definitely not the last.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Clare Williams,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Lovely well stocked store
The York shop is well stocked. Polite & efficient service by Abbie, thank you.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Poor customer service
Tried to purchase 2 items online had a problem when it came to the payment so went to chat and get put in a queue. Waited for 2 hours for a human response unfortunately this never happened. I left my details so that someone could contact me, they didn’t. Telephoned my local store who were extremely helpful they found the items I was looking for in the correct size and agreed to save them for me. I live 20 miles away and although it was Notting really convenient I jumped on a train and collected the items the same day and I am very happy with my purchase. However the previous experience was not a good one if there was a problem with the website a simple message to say so or a timeline would have been helpful. Not good enough Hobbs
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Julie,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience you faced with the online payment issue and the long wait in our chat queue without receiving a response. This is not the level of service we aim to provide.
I’m glad to hear that your local store was helpful in locating and reserving the items for you, and I appreciate the effort you made to collect them despite the distance.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Order number 19159909
EDIT2: Order number 19159909
EDIT: This response is frustrating. I have already contacted your customer service team and formally submitted a complaint, yet nobody has followed up with me. My order number is clearly included in the review title, so I should not have to contact customer service again. Given that this experience has been disappointing from start to finish, I would expect your team to take ownership and reach out proactively rather than asking me to repeat the process.
I ordered an ivory fascinator for Ascot, but what arrived was yellow. As it wasn't the colour advertised and didn't match my dress, I returned it two days after receiving it.
Unfortunately, they've now lost my return. I'm in the middle of a house renovation, and I've misplaced my Royal Mail proof of postage, which I accept is my responsibility. However, I did follow the returns process exactly as instructed.
To make matters worse, customers have to pay to return items (daylight robbery) even when the product received isn't as advertised. Given the level of customer service I've since received I'm not quite sure what I'm paying for.
I've been going back and forth with their customer service team, but every response has essentially been, "computer says no." We all know there are ways to investigate situations like this and deal with them on a case-by-case basis. Instead, there's been no flexibility and no genuine attempt to help.
Because I no longer have my proof of postage (for something I sent almost month ago), they hold all the cards. The result is that I'm now £75 out of pocket for an item I no longer have and, frankly, never wanted in the first place because it wasn't what I ordered.
A disappointing experience from start to finish.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear NJ,
Thank you for your message, and I sincerely apologize for the frustration and inconvenience this has caused you. I completely understand how disappointing it must be to have already submitted a complaint without receiving any follow-up, especially when your order number was clearly provided.
So that we can investigate this further and work towards a resolution, please update your review by providing an order number so this can be investigated and have a resolution provided to you via email.
We appreciate you bringing this to our attention and look forward to assisting you.
I found the staff so helpful and…
I found the staff so helpful and friendly.It was a pleasure to shop there.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Mrs Elizabeth HOLMES,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Fabulous staff so helpful friendly…
Fabulous staff so helpful friendly polite kind and a joy to be in their company .
Mskes shopping here a joy .
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Hayley Blomfield,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Still no refund £1116.80 from return received by Hobbs 17th May
I feel beyond frustrated , still no refund after endless contact with them. I have supplied the order numbers , confirmation of returns received e mails, bank statements , Evri notification that the items were returned to Hobbs. Still no refund , no one dealing effectively with anything , even though they respond to reviews saying they will. Does anyone know what else I can do ?
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Bridget Jones,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive the refund of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Great experience
Popped into Hobbs in Liffey Valley today. Was hoping to find a dress for a wedding I’m attending in 2 weeks. Lucky for me, the loveliest, helpful sales assistant Audrey was working. She helped me pick out a selection of dresses and brought them to the dressing room for me. Popped back in to see how I was getting on & if I needed any more help. Bought the most amazing dress. I really wish Audrey was on commission. Hobbs are lucky to have such a great employee & ambassador for the company. I’ll definitely be back.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Helen,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Excellent experience and dressing room…
Excellent experience and dressing room assistance with Michele at the Bath store. Highly recommend this store.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Shin,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Hobbs outlet in Clarks Village
I tried on some beautiful dresses and the whole experience was really pleasant from start to finish.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Nicole Jones,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
My mum and I came in to find a wedding…
My mum and I came in to find a wedding outfit that fit her and made her feel confident. The service we received was impeccable. So kind and patient and we left with everything we were hoping for and more! We could not recommend Hobbs enough.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Katie Budd,
Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you and your mum found the perfect wedding outfit and that our team could provide such kind and patient service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Staff in Edinburgh store always helpful…
Staff in Edinburgh store always helpful - love the new arrivals and bagged a bargain in the sale
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Mrs Willma Tucker,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Terrible customer service.
Terrible customer service.
I ordered three items 17 days ago and paid for next-day delivery. According to the tracking information, there was a problem with the delivery and the parcel has never been processed.
Since then, I have sent multiple emails, tried calling customer services every morning at 9am for over a week, and attempted to contact the company through the chatbot and almost daily emails. Despite all of this, I have been unable to speak to a customer service adviser or receive any meaningful response.
I did receive one message saying the delay would be investigated and that my delivery charge would be refunded, but I have still not received that refund.
The items were ordered for a special event, which has now long since passed. I leave the country tomorrow, so I have repeatedly requested that the order be cancelled and that I receive a full refund. Those requests have also gone unanswered.
This has been an extremely disappointing experience. The complete lack of customer support has been far more frustrating than the delayed delivery itself.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Anita,
Thank you for reaching out and sharing your experience. I sincerely apologize for the delay and the inconvenience you've faced with your order and our customer service.
I understand how frustrating it is to have paid for next-day delivery and not received your items, especially after multiple attempts to get assistance.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Ordered goods do not arrive
A purchase was made by telephone from a Hobbs store. The goods were despatched by DX and did not arrive. DX is not contactable by telephone and the service is completely inappropriate for, high-value items, such as those sold by Hobbs.
An email address would make it easier for customers to contact Customer Service. "Live Chat" is rarely a positive option. "Hattie" can't help and "Customer Care" lines all closed at 13.50h on 29.7.26!
There must be a reason why Hobbs is so poorly reviewed for customer service.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear NM,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive any information regarding the delivery of your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Wonderful service and great staff
Wonderful service and great staff - really helpful and gave me great suggestions! Will visit again as love the personal touch!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Geraldine,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Excellent customer service
Excellent customer service, parcel arrived next day packed well with care and love, nice touch with tissue on silk dress, will definitely shop at Hobbs again.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Dianne,
Thank you so much for your wonderful feedback!
We're delighted to hear that your parcel arrived promptly and that you appreciated the care we put into packaging your silk dress.
It means a lot to us that you enjoyed your shopping experience with Hobbs, and we're so happy to have you as a valued customer.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Dette er Trustpilot
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