Phase Eight Anmeldelser 8.136

Besvarelse fra Phase Eight

For 6 minutter siden

Dear Rebecca,

Thank you for reaching out and sharing your experience. I sincerely apologise for the delay and inconvenience caused regarding the return of your fascinator. I understand your frustration with the refund process and the incorrect charge you mentioned.

Please be assured that I will personally investigate this matter urgently to expedite your refund and ensure the correct amount is refunded to you. I appreciate your patience and understanding as we work to resolve this.

Besvarelse fra Phase Eight

For 10 minutter siden

Dear Mr & Mrs Stockwell,

Thank you so much for your wonderful feedback. We are delighted to hear that you found the dress you had been searching for and that our Kingston store team provided you with helpful, friendly, and efficient service. We're also pleased that you enjoyed the cleanliness of our changing rooms, as we strive to make every visit a pleasant experience.

Your kind words mean a lot to us, and we look forward to welcoming you back to Phase Eight again soon.

Besvarelse fra Phase Eight

For 9 minutter siden

Dear Aileen,

Thank you so much for your wonderful review! We're thrilled to hear that Sally at our Gretna store was able to help you find the perfect dresses and guide you with styles that suit you so well. It's fantastic that you not only found the dresses you love but also gained confidence in what works best for you. We will be sure to pass your kind words on to Sally.

If you ever need further assistance or styling advice, please don't hesitate to visit us again.

Besvarelse fra Phase Eight

For 13 minutter siden

Hi Angela,

Thank you so much for your kind words! We're delighted to hear that you loved the dress and that our shop assistant was helpful. We hope you have an amazing time on your cruise and that your dress makes it even more special!

Besvarelse fra Phase Eight

For 12 minutter siden

Good morning Peter,

Thank you for reaching out to us on Trustpilot. I am glad we could assist you with the return label. If there’s anything else you need, just let us know.

Besvarelse fra Phase Eight

For 13 minutter siden

Dear Caroline,

Thank you so much for taking the time to share your wonderful experience with Sandra at our Mall, Bristol store. We are absolutely delighted to hear how helpful, attentive, and considerate she was in assisting you. It’s fantastic to know she helped you find the perfect outfit for your daughter’s wedding.

Sandra is indeed a valued member of our team, and your kind words mean a great deal to us. We will be sure to pass on your heartfelt praise and recognition to her and ensure she receives the acknowledgment she truly deserves.

Thank you again for choosing Phase Eight. We look forward to welcoming you back soon.

Besvarelse fra Phase Eight

For 17 timer siden

Thank you for reaching out and sharing your experience. I sincerely apologise for the delay and the inconvenience you’ve faced with your return. I understand how frustrating this must be, especially after sending your proof of return and not receiving a response.

I have escalated your case to ensure it is reviewed as a priority and you receive an update as soon as possible. Please rest assured, we are committed to resolving this matter promptly.

Thank you for your patience, and again, I’m very sorry for the poor service you’ve encountered.

Besvarelse fra Phase Eight

For 17 timer siden

Dear Shirley,

Thank you so much for your wonderful feedback! We're delighted to hear that Makayla was able to assist you quickly and efficiently with your return query. Providing excellent and polite customer service is very important to us, and we're glad your issue was resolved promptly.

We truly appreciate your recommendation and your support of Phase Eight. If you need any further assistance, please don't hesitate to reach out.

Besvarelse fra Phase Eight

For 20 timer siden

Dear Lynn,

Thank you for sharing your experience with us. I’m very sorry to hear about the delayed delivery of your dresses and the inconvenience this has caused you. I completely understand your frustration with Evri and appreciate your feedback – we certainly want your shopping experience to be smooth and enjoyable.

I’m glad to hear that Zainab was able to assist you with tracking your order and arranging a refund. We hope your new order with next day delivery arrives promptly on the 13th of June. Please don’t hesitate to reach out if there is anything more we can do to help.

Thank you for choosing Phase Eight and for your patience throughout this process. We value your business and will share your feedback regarding the delivery service.

Besvarelse fra Phase Eight

For 20 timer siden

Dear Isobel,

I am very sorry to hear about the trouble you’ve experienced with your order and delivery. I have looked into our records but unfortunately, I cannot find any contact from you under your name.

To help resolve this as quickly as possible, could you please start a new webchat with our team and quote reference number 2990150? This will allow us to track and assist you more efficiently.

Thank you for your patience, and I apologise again for the inconvenience caused. We want to make this right for you.

Besvarelse fra Phase Eight

For 1 dag siden

Hello Kim,

Thank you so much for your kind words! We're delighted to hear that our staff were helpful and engaging. If you need any further assistance, please don't hesitate to reach out.

Besvarelse fra Phase Eight

For 1 dag siden

Dear Rhonda,

Thank you so much for your wonderful feedback and for being such a loyal customer of our Phase Eight store at The Furlong in Ringwood. We are delighted to hear that our team has consistently provided you with helpful service and that you enjoy visiting the store to find something new. Your kind words about the store’s cleanliness and the staff’s dedication truly mean a lot to us.

We really appreciate you taking the time to share your experience and for giving us a 5-star rating. It’s customers like you who make our work so rewarding!

Besvarelse fra Phase Eight

For 1 dag siden

Dear LR,

Thank you so much for your kind words! We're delighted to hear that the team at our Wimborne store made your shopping experience enjoyable. It's wonderful that you enjoyed shopping with us in person, and we look forward to welcoming you back again soon.

Besvarelse fra Phase Eight

For 1 dag siden

Hi Shirley,

Thank you so much for your lovely feedback! We're delighted to hear that our team in the St Albans store were able to help you find the perfect outfit for your grandson's wedding in Australia. We hope you had a wonderful time at the celebration!

If you need any further assistance or have any questions, please don't hesitate to get in touch.

Besvarelse fra Phase Eight

For 1 dag siden

Dear Christine,

Thank you so much for your kind feedback! I'm delighted to hear that Kay was able to assist you with your refund and resolve the issue promptly. If you need any further assistance or have any questions, please don't hesitate to reach out.

Besvarelse fra Phase Eight

For 2 dage siden

Dear Louise,

Thank you so much for your wonderful feedback! We're thrilled to hear that our assistant could help you find the perfect hat for Ascot and that the styling advice made such a difference. It's fantastic that you loved the hats so much you decided to buy two! Your kind words mean a lot to us, and we'll be sure to pass them on to the team.

Thank you for choosing Phase Eight, and we hope to assist you again soon!

Besvarelse fra Phase Eight

For 2 dage siden

Dear Shirley,

Thank you so much for your lovely feedback about your recent visit to our Phase Eight store. We're delighted to hear that you enjoyed the store layout and that our team member made your experience pleasant with her friendliness and cheerfulness. Your kind words mean a lot to us, and we will be sure to pass them on to the staff.

Many thanks again for taking the time to share your experience.

Besvarelse fra Phase Eight

For 3 dage siden

Dear Jenny,

Thank you so much for your wonderful feedback about your experience at our Reigate branch. I'm delighted to hear that Sarah provided exceptional service and helped you find a dress that made you feel confident and glamorous for your step-son's wedding. It's always our goal to give our customers advice that truly makes a difference, and I'm thrilled Sarah achieved that for you.

We appreciate you choosing Phase Eight, and we hope to see you again soon!

Besvarelse fra Phase Eight

For 3 dage siden

Good afternoon Julie,
I am so delighted to hear that Emma was able to quickly resolve your query and provide you with a smooth and efficient experience. I will make sure to pass over this lovely feedback to her.
Kind regards,
Phase Eight Customer Care

Besvarelse fra Phase Eight

For 3 dage siden

Good afternoon Ashe,
Thank you so much for your lovely review!
We’re absolutely delighted to hear that you and your husband had such a positive experience in our Edinburgh store. It’s wonderful to know that our team were able to assist you in finding the perfect outfit for your upcoming wedding, and that they went above and beyond to make both you and your little girl feel welcome.
Your kind words truly mean a lot to us, and we will be sure to pass your compliments on to the team they’ll be thrilled to hear your feedback.
Kind regards,
Phase Eight Customer Care