The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband and I visited the Edinburgh store on Saturday 6th of June and the two staff members on duty were very helpful and accommodating. I visited the store to find an outfit for an upcoming weddin... Se mere
Virksomheden har svaret
The experience at your Reigate branch was second to none. Staff - Sarah was exceptional. I bought a lovely dress for my Step-son’s Wedding. She gave me confidence to try a style I would never have ch... Se mere
Virksomheden har svaret
Visited the Liverpool store last week with my daughter and daughter in law. Suzanne was amazing, she was patient and supportive when helping my daughter find 2 perfect dresses for 2 occasions we have... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktoplysninger
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Fremragende
8 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff
Service with a smile
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Priti,
Thank you so much for your kind words! We're thrilled to hear that our Phase Eight team provided you with helpful and knowledgeable service – and of course, all with a smile. Your feedback truly means a lot to us.
If you need any further assistance, please don't hesitate to reach out.
Sadly the tankini bottoms only last 12 months
I have purchased four tankini sets from phase8 and initially pleased with the colours and fit. Unfortunately after 12 months the elastic has deteriorated at the waist and legs on all four bottoms.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hello Carolyn,
Thank you for reaching out to us and for your feedback on your tankini sets from Phase Eight. I'm sorry to hear that the elastic in the bottoms has deteriorated after 12 months. We aim to provide quality products and will ensure this is raised to our garment team.
Dresses are beautiful and very good …
Dresses are beautiful and very good quality. Also customer service solved my problem quickly and fairly about faulty item.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Dilek,
Thank you so much for your wonderful feedback! We're delighted to hear that you love the dresses and that our customer service team was able to resolve your issue quickly and fairly. Your satisfaction means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out.
Super staff in Brent Cross
Super staff in Brent Cross, plenty of stock and a very professional manner from the staff who had a care for their customers.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words and positive feedback about our Brent Cross store. We're delighted to hear that our staff demonstrated professionalism and genuine care while assisting you, and that you found plenty of stock available. Your satisfaction means a lot to us at Phase Eight, and we look forward to welcoming you back soon.
The Amersham store is a gem to visit
The Amersham store is an absolute pleasure to visit, the staff are lovely and as a regular customer, understand the styles I enjoy wearing.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful review of our Amersham Phase Eight store! We're delighted to hear that you enjoy visiting and that our team understands your style preferences. Your loyalty means a lot to us, and we look forward to welcoming you back soon.
One of my ‘go-to’s’
Love Phase Eight. One of my ‘go-to’s’. Quality clothing and helpful staff. Job done.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're thrilled to hear that Phase Eight is one of your go-to brands and that you appreciate the quality of our clothing and the helpfulness of our staff. Your support means a lot to us!
If you ever need any assistance or have questions, please don't hesitate to reach out.
First class staff
Really helpful staff able to answer any questions and give advice on styles and sizes
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Leh,
Thank you so much for your kind words! We're delighted to hear that our staff were able to assist you with your questions and provide helpful advice on styles and sizes. It's always our goal to make your shopping experience enjoyable. If you need any further assistance, please don't hesitate to reach out.
Great staff
Great staff. Really helpful and gave valuable advice on size and style which helped me to buy a jumpsuit l am thrilled with, thank you!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're delighted to hear that our team was helpful and provided valuable advice to assist you in finding a jumpsuit you love. Your satisfaction means a lot to us at Phase Eight.
If you need any further assistance or styling tips, please don't hesitate to reach out. Enjoy your new jumpsuit!
Excellent staff in Eastbourne Phase Eight.
The staff in Eastbourne Phase Eight were helpful & friendly.
The white delicate patterned skirt & matching blouse looked beautiful & was equally as good on. The items bought were true to size, my size 12.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Good morning,
Thank you so much for your lovely feedback! We're delighted to hear that the staff at our Eastbourne Phase Eight store were helpful and friendly. It's wonderful to know that the delicate patterned skirt and matching blouse looked beautiful and fit you perfectly in your true size 12.
We really appreciate you sharing your positive experience with us.
Cruise dress
Needed a dress for a formal evening on an upcoming cruise. I found several dresses that fitted the bill - in the sale too. The assistant was so helpful throughout. Great experience.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Janet,
Thank you so much for your lovely feedback! We're delighted to hear that you found the perfect dress for your upcoming cruise and that our assistant was helpful throughout your shopping experience. We hope you have a wonderful time on your formal evening and look forward to assisting you again soon.
Not fully refunded
I ordered three items , non of them were suitable , so i returned all three skirts.
I have only been refunded for two..I have contacted customer services, ( a few times ) by email & the chat forum & have got nowhere ..
Its a brick wall, someone please contact me about this , you have my money !!
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for reaching out and sharing your experience. I’m very sorry to hear about the issues with your refunds and the difficulties you’ve faced trying to resolve this.
We truly appreciate your patience, and I apologise again for the inconvenience caused. We value you as a customer and want to resolve this to your satisfaction.
Dorchester store well worth a visit, for the friendly staff alone.
The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to try. Where I was dubious, she encouraged me to try them on, but anything I said was a flat no, she put straight back on the rack, no pressure. As we were in over the lunch period, she left us in the care of Michelle, also very helpful. I'm most definitely looking forward to a return visit when something new is required.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your wonderful experience at our Dorchester store. We're delighted to hear that the team, including our enthusiastic staff member and Michelle, provided you with attentive and pressure-free service. We look forward to welcoming you back for your next visit and hope you find many more items you love.
Visited Skipton store lovely attentive…
Visited Skipton store lovely attentive staff well laid out merchandise very good prices purchased a lovely pink jacket nothing to beat this shop for quality clothing in Skipton
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful review of our Skipton store! We're delighted to hear that you found our staff attentive, the merchandise well laid out, and enjoyed your purchase of the lovely pink jacket. At Phase Eight, we take great pride in offering quality clothing, and your kind words mean a lot to us. We look forward to welcoming you back to the store soon!
I had a lovely experience at phase…
I had a lovely experience at phase eight, in west quay Southampton! The staff were very friendly and helpful! Giving support when needed! Gracie is an asset to the shop!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback! We're delighted to hear that you had a great experience at our Phase Eight store in West Quay Southampton. Gracie and the team always strive to provide the best support to our customers, and your kind words mean a lot to us.
We look forward to welcoming you back soon!
Appalling Customer Experience
Appalling Customer Experience, Never Shopping Here Again
I purchased a dress online during a sale and unfortunately it didn't fit. What should have been a simple return turned into an absolute nightmare.
I had previously seen the Phase Eight store at Bracknell Lexicon (close enough to Wokingham), so assumed I could return it there. Drove there today only to find the store had permanently closed in May. Checked for the next nearest — Marlow — also permanently closed. Phase Eight don't allow returns at John Lewis or other department stores that stock their brand, which seems absurd.
I had received the dress just 12 days ago and the online returns policy states sale items must be returned within 14 days. With the clock ticking, I couldn't risk a Royal Mail return not arriving in time.
Tried calling customer service at 3pm on a Saturday — closed. Tried the Westfield store multiple times around 3:30pm, no answer. The store locator on the Phase Eight website doesn't even work. Eventually I managed to get through to the Amersham store, which turned out to be the closest open location.
When I asked the staff member on the phone about finding my nearest store, her unhelpful suggestion was that she'd "have to Google it." You would think your own staff would know which of your stores are still open.
I ended up driving 50 minutes from Wokingham to Amersham just to return a wrongly-sized item. When I arrived and mentioned the ordeal I had been through, the staff member was dismissive and rude, simply telling me I "should have used the Royal Mail option," as if that were a viable solution with only two days left on the returns window.
No empathy whatsoever. No acknowledgement of the inconvenience caused by mass store closures with no proper communication to customers.
In summary: Overpriced clothing, stores closing left and right with no updated information, a website store locator that doesn't work, customer service unreachable on weekends, and rude in-store staff. I will never shop with Phase Eight again.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for sharing your experience with us. I’m very sorry to hear about the difficulties you faced with your Phase Eight dress return and the inconvenience caused by the store closures in Bracknell Lexicon and Marlow. I completely understand how frustrating this must have been for you, especially when you expected a straightforward return process.
Thank you again for bringing this to our attention, and I hope we can restore your faith in shopping with Phase Eight.
Good store layout and lovely polite, friendly staff.
The store is laid out well and easy to browse through. The staff provide a good balance of helpfulness with allowing that browsing too.
Staff are very polite and friendly making you feel valued.
The way that your purchases are wrapped and presented to you is so lovely.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Kate,
Thank you so much for your wonderful feedback about your experience with Phase Eight. We're delighted to hear that you found our store easy to browse and that our staff struck the perfect balance of being helpful while respecting your space. We're also pleased that you appreciated the polite and friendly service as well as the special care we take in wrapping and presenting your purchases. Your kind words truly make us feel valued and motivated to continue delivering excellent service.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Phase Eight Customer Care.
I originally went to your franchise in…
I originally went to your franchise in Fenwick newcastle but they did not have my size. I have to say the staff member i approached was extremely unhelpful. However I telephoned the metro centre and spoke to Linda who confirmed they had my size and agreed to hold on to it if I could get there the same day. I went straight to metrocentre store and bought the dress and I have only praise for both staff members there. Very helpful and exceptional customer service. Will definitely use metro centre shop again but will not be returning to your Fenwick franchise. To sum up everyone....go to metrocentre if you want good service. They are excellent
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Hilary,
Thank you so much for taking the time to share your experience with us. I'm sorry to hear about the difficulty you had at our Fenwick Newcastle store, but I'm very pleased that Linda and the team at Metrocentre were able to assist you so well and provide the exceptional service you deserved.
We appreciate your kind words and look forward to welcoming you back to the Metrocentre store in the future. If there is anything else we can help you with, please don't hesitate to get in touch.
Best regards,
Phase Eight Customer Care.
Visited Phase 8 today at Watford…
Visited Phase 8 today at Watford Junction, and we were helped by Andrew. I do have to say, he was not only well versed, helped us pick out a dress (last min) for a wedding, and his customer service was excellent. One thing that stood out is how approachable and willing to help Andrew was, thank you so much.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your wonderful experience at Phase Eight, Watford Junction. We're delighted to hear that Andrew provided you with excellent customer service and helped you find the perfect dress for the wedding, especially at the last minute. Your kind words about his approachability and willingness to assist mean a lot to us.
We truly appreciate you taking the time to leave this positive feedback and look forward to welcoming you back to Phase Eight soon.
Exceptional service from the ladies at Reigate branch
I cannot thank Sarah and Connie at the Reigate store enough. I walked in just 15 minutes before closing, and rather than rushing me, they stayed over half an hour past closing time to help me find exactly what I needed.
This level of customer service is something you rarely come across these days, and I am incredibly grateful for the time, patience, and care they showed. Thanks to their help, I left with a beautiful dress, shoes, and fascinator ready for the races the very next day.
A huge thank you to both of them for going above and beyond – they are a real credit to the store.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback about your experience at our Reigate store! We're thrilled to hear that Sarah and Connie went above and beyond to assist you, even staying past closing time to ensure you found everything you needed.
It's fantastic that you left feeling prepared and happy for the races the next day! We truly appreciate you taking the time to share your kind words. We'll make sure to pass on your thanks to Sarah and Connie—they'll be delighted to hear how much you appreciated their help.
Thanks again for choosing Phase Eight, and we look forward to welcoming you back soon.
Wonderful customer service and experience
The two ladies at the Reigate store were so accormadating and helped me so much. I was having a wedding that afternoon and the dress I ordered hadn't still arrived. When I went to the shop door despite the store still being closed when I explained my situ they opened it for me and then allowed me to fit on dresses and help me decide the dress that worked best for me. The dress was lovely and the ladies absolutely made my day. Thank you.xx
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Nivanthi,
Thank you so much for your lovely feedback! We're delighted to hear that the team at our Reigate store were able to help you on your special day and make the dress selection stress-free and enjoyable. It means a lot to us that the ladies made your day—thank you for sharing your experience. We wish you all the very best for your wedding and hope the dress made it even more memorable.
Kind regards,
Phase Eight
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.