The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to t... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband and I visited the Edinburgh store on Saturday 6th of June and the two staff members on duty were very helpful and accommodating. I visited the store to find an outfit for an upcoming weddin... Se mere
Virksomheden har svaret
Visited the Liverpool store last week with my daughter and daughter in law. Suzanne was amazing, she was patient and supportive when helping my daughter find 2 perfect dresses for 2 occasions we have... Se mere
Virksomheden har svaret
Had an issue with a dress I ordered. Went to Bluewater and they were amazing. They refunded the dress and helped me find something else suitable for what I needed. Considering there wasn't a lot of ti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktoplysninger
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Fremragende
8 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wonderful customer service and experience
The two ladies at the Reigate store were so accormadating and helped me so much. I was having a wedding that afternoon and the dress I ordered hadn't still arrived. When I went to the shop door despite the store still being closed when I explained my situ they opened it for me and then allowed me to fit on dresses and help me decide the dress that worked best for me. The dress was lovely and the ladies absolutely made my day. Thank you.xx
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Nivanthi,
Thank you so much for your lovely feedback! We're delighted to hear that the team at our Reigate store were able to help you on your special day and make the dress selection stress-free and enjoyable. It means a lot to us that the ladies made your day—thank you for sharing your experience. We wish you all the very best for your wedding and hope the dress made it even more memorable.
Kind regards,
Phase Eight
This shop is amazing and the girls who…
This shop is amazing and the girls who work their are really helpful.. Pat helped to choose my outfit for the ascout event .. she was great !
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed shopping with us and that Pat was able to help you find the perfect outfit for the Ascot event. Your kind words mean a lot to us and we look forward to welcoming you back to Phase Eight soon!
I contacted Phase Eight by live chat…
I contacted Phase Eight by live chat because of a problem I had with a return. The customer service was excellent and the problem resolved quickly. Milla, who dealt with the problem I had, was polite and efficient. Thank you very much.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words and positive feedback. We're delighted to hear that Milla provided excellent service and resolved your return issue promptly. We truly appreciate you taking the time to share your experience on Trustpilot.
If you need any further assistance, please don't hesitate to reach out.
Visited the Liverpool store last week…
Visited the Liverpool store last week with my daughter and daughter in law. Suzanne was amazing, she was patient and supportive when helping my daughter find 2 perfect dresses for 2 occasions we have coming up this year. Nothing was too much trouble and my daughter's confidence grew with each outfit she tried on. Highly recommend the store for the quality of clothes and exceptional staff. Thank you
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for taking the time to share your wonderful experience at our Liverpool store. We're thrilled to hear that Suzanne provided such patient and supportive service, helping your daughter find the perfect dresses for your upcoming occasions. It's so encouraging to know that her confidence grew with each outfit tried on.
We truly appreciate your kind words and recommendation. We look forward to welcoming you and your family back to Phase Eight soon!
Great team
Great team. Very helpful and keen to ensure a satisfactory visit. Excellent range of garments and accessories. Best prices and discounts. Recommended a visit.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful review! We're thrilled to hear that our team provided helpful and attentive service during your visit. It's great to know you enjoyed our range of garments and accessories, as well as our prices and discounts. We truly appreciate your recommendation and look forward to welcoming you back to Phase Eight soon!
Victoria was very helpful today with my…
Victoria was very helpful today with my query and resolved it very quickly. Very happy
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hello Amy,
Thank you so much for your kind words! I'm glad to hear that Victoria was able to assist you quickly and effectively. If you have any more questions or need further assistance with Phase Eight, please don’t hesitate to reach out. We're always here to help!
Shockingly bad purchase experience
What an absolutely dreadful online shopping experience!
Website wrongly said the item was in stock at various stores and could be collected within 3 hours from one store. So I ordered and travelled a long distance to the store (from south hampshire into north london), only to be served by a stony faced assistant who dismissed my request to collect with a surly "we don't have it". Fortunately the store manager was more helpful and directed me to other shops in the shopping centre where I could find a hat. The store manager also tried to cancel my online order but wasn't able to.
It's not possible to cancel your online order once placed, which is just ridiculous in 2026!! Just a catalogue of errors.... the customer services telephone number on the order collection email doesn't work! The customer services call centre, when you can finally find the right number, keeps you on hold for a lengthy period then just disconnects the call! The web chat you have to wait at least 10 minutes for anyone to answer. The link on the website for Complaints Policy doesn't link to any complaints policy whatsoever!
I'm still waiting for my refund for an order placed over 2 weeks ago that either I or the store should have been able to cancel.
What an absolute farce.... whatever you do don't purchase from this retailer online!!
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for sharing your feedback regarding your recent experience with Phase Eight. We sincerely apologise for the inconvenience and frustration caused by the inaccurate stock information on our website and the unhelpful service you encountered at the store. This is not the standard we aim to uphold.
We appreciate you bringing this to our attention and are glad the store manager was able to assist you. We will investigate this matter further to ensure our online stock information is accurate and that our staff provide a welcoming and supportive service.
If you would like to discuss this further or need assistance with your order, please feel free to contact us directly. We value your business and hope to provide a much improved shopping experience in the future.
Very delayed delivery....
Terrible, ordered a hat for a wedding, standard delivery 5 working days, should have been delivered Monday 1st June at the latest, now on Wednesday 3rd June and still not showing as dispatched, not experienced this issue with any other company, even during busy sale periods. Will not order direct with them again, I dread to think how long a refund would take them to process so hope I am happy with the hat when / if it eventually arrives!
3. juni 2026
Uopfordret anmeldelse
Customer support rep Zainab
Customer support rep Zainab, who I dealt with on both my discussions was polite, friendly, efficient and very professional throughout. She provided clear responses, acted swiftly in arranging refund and provided advise on how to proceed with re-ordering to replace missing item. Personnel wise I cannot fault the service but the extensive wait (over 40 mins on each occasion) to interact with a representative is something that Phase Eight need to address. I would have left 5 stars but for this failing did not feel able to do so. However, staff member was 5 star in service delivery.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that Zainab provided you with polite, friendly, and professional service, and that she was able to assist you efficiently with your refund and re-ordering advice.
We sincerely apologize for the lengthy wait times you experienced when trying to reach us. We understand how frustrating this can be and appreciate your patience. Please be assured that we are actively working to improve our response times to ensure a smoother experience for all our customers.
Your kind words about our team mean a lot to us, and we truly appreciate your understanding despite the delay you encountered. If you need any further assistance, please don't hesitate to reach out.
Evri damaged my parcel!
Evri damaged my parcel containing a lovely Phase Eight blazer. It was returned to Phase Eight by Evri. On chatting to Bobi of Phase Eight it was resolved quickly and efficiently. I was offered a code for a free next day delivery on reordering the blazer.
Many thanks to Bobi and Phase Eight but zero point to Evri!
Good customer service and good products.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Marlene,
Thank you for taking the time to share your experience. We're very sorry that your parcel was damaged in transit and that you didn't receive your blazer as expected.
That said, we're delighted to hear that Bobi was able to resolve the issue quickly and efficiently and help arrange a replacement order with complimentary next-day delivery. We'll be sure to pass on your kind feedback to her, she'll be thrilled to know her assistance made a difference.
We appreciate your patience and understanding throughout the process, and we're so pleased that our customer service and products have left a positive impression. Thank you for your support, and we hope you love your blazer when it arrives!
Kind regards, Phase Eight Customer Care
Extremely Efficient Service
I had a query from an online order that I had placed and contacte Customer Service via Chatbot and an assistant name Makayla was extremely efficient and super helpful in resolving my concern.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi there,
Thank you for taking the time to share your experience. We're delighted to hear that Makayla was able to assist you efficiently and resolve your concern. Providing helpful and responsive customer service is very important to us, and we'll be sure to pass along your kind feedback to her. We appreciate your support and look forward to serving you again in the future.
Kind regards, Phase Eight Customer Care
My experience was great because the…
My experience was great because the staff are friendly, responsive and knowledgeable. They communicate clearly and makes the process easy and efficient. I especially appreciated the attention to detail and focus on customer satisfaction
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Hk,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team at Phase Eight. Our staff strive to be friendly, responsive, and knowledgeable, and it's great to know that their efforts to communicate clearly and focus on customer satisfaction made the process easy and efficient for you. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Best regards,
Phase Eight Customer Care.
First time customer with Phase Eight…
First time customer with Phase Eight and certainly will not be ordering again! Still waiting for my order only part delivered. Cannot get through to customer service and no response from my numerous emails. Web chat not working and cannot track my order! A disgrace which has caused me a lot of stress.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Sandra,
Thank you for your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to have only part of your order delivered while being unable to get the updates and support you need.
This is not the level of service we aim to provide, and we sincerely apologise for the stress and inconvenience caused. We would like the opportunity to investigate this matter and help resolve your outstanding order as quickly as possible.
Please send us a private message with your order number and contact details, and a member of our team will look into this for you as a priority.
We appreciate you bringing this to our attention and hope we can work towards putting things right.
Kind regards, Phase Eight Customer Care
Great and friendly service in the shop.
Great and friendly service in the shop.
Very helpful staff when choosing my dress, and ordering the right size for me on line and arrange delivery to my home address within the next couple of days of which I have received on time and was very pleased with it.
Excellent service and I would recommend Phase Eight shop to family and friends.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you received friendly and helpful service both in store and online, and that your dress arrived on time and as expected. Your recommendation means a lot to us. We look forward to welcoming you and your family and friends to Phase Eight again soon!
Best regards,
Phase Eight Customer Care.
Love this shop
Love this shop! Staff are friendly, store and changing rooms are clean. Great service!
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hello Customer,
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed shopping with Phase Eight and appreciated our friendly staff and clean store environment. We look forward to welcoming you back soon!
Best wishes,
Phase Eight Customer Care.
Besvarelse fra Phase Eight
Hi Lisa,
Thank you for your kind review! We're delighted to hear that you had an excellent experience with our customer service. Providing friendly, helpful, and efficient support is always our goal. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards, Phase Eight Customer Care
Makayla from customer service was great…
Makayla from customer service was great at dealing with my order issue!!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words! We're delighted to hear that Makayla provided excellent support with your order issue. If you need any further assistance with Phase Eight or anything else, feel free to reach out.
Amazing customer service
"Had the loveliest visit to phase eight at Manchester, Arndale! The store itself is beautiful - bright, minimal, and full of pieces you don’t see everywhere. But the real highlight was Stephanie, the attendant. She was very patience,lovely and listened to what I was looking for, gave real feedback instead of just ‘that looks great’, and helped me find a lovely dress for my baby christening. Felt genuinely cared for. 5 stars and I’ll be back!"
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful review on Trustpilot! We're thrilled to hear you had such a positive experience at our Phase Eight store in Manchester, Arndale. Stephanie will be delighted to know her patience and attentive service made a real difference in helping you find the perfect dress for your baby’s christening.
Your kind words mean a lot to us, and we look forward to welcoming you back to Phase Eight soon!
Outstanding Service
I visited the PhaseEight store in Morpeth feeling rather defeated. I had been looking for a dress/outfit for my daughter’s graduation & up until then I could not see anything that appealed to me: I had visited stores in Newcastle and online but nothing. This store had several things that I liked but then I saw the perfect dress: pale blue wrap dress. I tried it on & loved it immediately. The store assistant, Margaret) came over to see how I was doing & agreed that the dress was perfect for me. She asked about the occasion & suggested I could pair it with a dusky pink bag. I was a bit doubtful as I thought it should be navy blue. She said she would get the navy but asked if she could bring me the pink accessories too just to compare. I asked her to also bring a fascinator. Well, the navy fascinator & bag were lovely but the pink was absolutely stunning. She said the pink fascinator was perfect too for my hair colour & complexion & I could see what she meant. I bought the dress, fascinator & clutch bag & left the shop feeling on top of the world.
Margaret was amazing: she was very friendly & easily built up a rapport with me, & took the time to find out what I really needed.
I had to get back to my car as the parking timescales in Morpeth are dreadful but I will return to get some matching footwear & cover for my shoulders.
PhaseEight is not normally a store I would frequent as we don’t have a store nearby, but I’m happy to travel to Morpeth to visit this store. I was delighted to get my perfect outfit & accessories but what made the experience delightful was the lady who helped me: Margaret. What a huge asset she is to PhaseEight
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your experience at the Phase Eight store in Morpeth. We're delighted to hear that you found the perfect pale blue wrap dress for your daughter's graduation and that Margaret provided such helpful and friendly assistance. Your kind words mean a lot to us, and we’re thrilled that we could help make this special occasion a little easier for you.
If there’s anything else we can do for you, please don’t hesitate to reach out.
No pressure ...just care.
Our experience at the Gretna store was amazing.We were welcomed when entering the store by BEATRICE who made us feel important. She helped us with our purchases throughout. I purchased a dress and hat with my sister finding a dress she had not intending to be purchasing !! There was never any pressure on sale just guidance. Thank you Beatrice. You are a credit to the store.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your wonderful experience at our Gretna store on Trustpilot. We are thrilled to hear that Beatrice made you feel important and provided such helpful, pressure-free guidance during your shopping trip. It's fantastic that you and your sister found dresses you love, and we're glad the visit was so enjoyable.
We will be sure to pass on your kind words to Beatrice- she truly is a credit to our store. Thank you again for choosing Phase Eight, and we look forward to welcoming you back soon.
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