Hang at the Guildford store was incredibly helpful and kind with helping my daughter find her first suit for an interview. Nothing was too much trouble and she made sure that we were happy with everyt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience in store at The Trafford Centre was amazing. Sharon was so helpful from start to finish helping me with sizing. I needed a last minute dress & set my heart on lemon. I’d bought 1 previou... Se mere
Attended HOBBS McArthurGlen Cannock store today had excellent service from Emma and Glenys found me the perfect dress but not my size put me in touch with Cheshire oaks HOBBS store spoke to Gaynor... Se mere
Virksomheden har svaret
Visited the brilliant new store at Dalton Park on different days and the staff were EXTREMELY helpful offering advice and helping source sizes/colours etc. nothing was too much trouble. Served by diff... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Hobbs official shop. Hobbs designer womenswear represents a quintessentially English look with a contemporary twist. The design team takes inspiration from current and past themes and through this process an individual, stylish and timeless collection is produced. Browse through the latest Hobbs designer womens fashion.
Kontaktoplysninger
Storbritannien
- www.hobbs.co.uk
4,6
Fremragende
14 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The staff were very helpful and…
The staff were very helpful and friendly . I was looking for my mother of the bride dress and found the perfect one .
23. juli 2026
Uopfordret anmeldelse
6 weeks and no refund!
This is the second time I’ve had to chase my online refund. It’s been six weeks, and I still haven’t received my money back.
Dreadful customer service via WhatsApp. I’ve provided proof of postage three times, and since then I’ve had no reply!
The quality of your items has deteriorated too. I don’t think I’ll be buying anything from Hobbs again in the future.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Jade,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you did not receive any information regarding the delivery of your refund. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
I purchased a lovely jacket in the…
I purchased a lovely jacket in the sale. The customer several was excellent. My jacket was wrapped with care in tissue paper, then placed in a smart cardboard bag.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Judith NB,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Someone is failing to put my house…
Someone is failing to put my house number 11 on my address, ???I have mentioned this before?So sorry for the delivery person who has to go searching for which house I live at , what pressure?
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Selina,
Thank you for bringing this to our attention again. I sincerely apologize for the inconvenience caused by your house number not being included on your address. I completely understand how frustrating this must be for both you and the delivery person.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Sold out on line so phoned Cheltenham
Sold out on line so phoned Cheltenham
Hobbs and the assistant was excellent and so helpful
H S
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Helen Sudlow,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
The sales assstant that served us was…
The sales assstant that served us was very pleasant and polite she couldn't do enough for us. There was no pressure to buy and she helped when I was trying on clothes.
We went to the Trafford centre and spoke to the manager there and gave the feedback the manager said she would make sure that she got the message. The manager there was also very nice with us and gave us amazing treatment.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Shirley Valentine,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Visited the Canary Wharf store today
Visited the Canary Wharf store today. Would like to thank Naier who was very helpful. Her assistance and support made the shopping experience a memorable experience.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Sunil,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Impossible to contact
Ordered items 15 days ago and have still not received my parcel. Hobbs used Evri to deliver but parcel 'lost'. Despite trying to contact Hobbs by numerous methods to let them know - phone, chatbox, whatsapp, 'track your order' all methods were unsuccessful and proved completely useless.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Tricia,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the delay and the inconvenience caused by your parcel not being delivered.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Friendly excellent staff.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Ms Edith Rendall,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Absolutely terrible 'customer service'…
Absolutely terrible 'customer service' from Horsham Branch (closed, but no indication on website and I had to pay for wasted 'parking time') and despite about 20+ calls to 'customer services', an automated reply saying 'application error' or put in a queue for 10mins+ but you then just disconnecting the line, plus your 'web chat' said you'd answer 'shortly' but you didn't then respond for 24hrs plus when I was busy.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Karen,
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and frustration you have experienced with the Horsham Branch closure not being indicated on our website, the parking charges incurred, and the difficulties you faced reaching our customer services through calls and web chat.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Terrible experience with online…
Terrible experience with online service. I ordered a costly dress for an event which arrived in a dirty and poorly packaged parcel. Unfortunately, it was slightly too big and didn't suit me. As the event was imminent, I ordered an even more expensive alternative style in the same size and one in the size below, which I placed on an overnight delivery. 24 hours later, I received an email to say the larger dress would be with me in 3-5 days ( too late for the event I am due to attend) and postage would be refunded- which has not happened. The smaller size was delivered the following evening but was faulty, it was missing a button made of matching fabricate (so not easily replaceable) right from the centre of the dress (so very noticable). I tried to call customer service but after waiting for a considerable amount of time was told there was no one to answer the phone. I tried to email but was sent a generic, no reply answer about deliveries, I tried to use the 'chat' service but after the robot failed to answer my query- there was no connection to a human being and I tried Hobbs' 'WhatsApp Service' which was not answered either. So currently, Hobbs has a substantial amount of my money, for 2 dresses I don't have and an unwearable item which was ordered for an event tomorrow. I cant get hold of a single person to reassure me that my money will be refunded or to help me with the item which is currently unfit for purpose... all round terrible service from any company, let alone one which brands and charges customers for a supposed high-end shopping experience. Never again!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Emma,
Thank you for reaching out and sharing your experience with us. I am very sorry to hear about the condition in which your dress arrived and the inconvenience caused by the sizing and delivery delays, especially with your upcoming event.
Please rest assured that we take these matters very seriously. So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
HOBBS McArthurGlen Cannock…Cheshire oaks
Attended HOBBS McArthurGlen Cannock store today had excellent service from Emma and Glenys found me the perfect dress but not my size put me in touch with Cheshire oaks HOBBS store spoke to Gaynor who promised to call me back once she had checked stock she did this and dress is on its way.
Great customer service from both stores. Friendly and helpful thank you for a great shopping experience.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Ali,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
We put a dress by
We put a dress by, it was kept beyond the original date (after a phone call) and the service in the shop was excellent
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Dennis Sturgess,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
OK experience
OK experience, kindly pointed out that item but could be ordered and delivered. Order received in only 48 hours. Sadly when item arrived it was not in a inner bag just in delivery bag, not just very very creased.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Cliff,
Thank you for sharing your feedback with us. We're glad to hear that your order was delivered promptly within 48 hours. However, we sincerely apologize that the item arrived without an inner bag and was very creased on delivery. This is not the standard we strive for with Hobbs products.
We appreciate you bringing this to our attention, and we will ensure that our packaging processes are reviewed to prevent this issue in future.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
I found the perfect dress but …..
I did find the perfect dress for my daughter’s wedding but I was very disappointed that 2 of the dresses that I tried on had faults with them. One had a hole and one a thread was pulled quite badly. Surely at this price point, you should be checking garments before they’re put back on the shop floor?
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Suzik,
Thank you for sharing your experience with us. I truly understand how disappointing it must have been to find faults in the dresses you tried, especially when preparing for such a special occasion like your daughter’s wedding.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
Great choice and spacious layput made…
Great choice and spacioys layput made browsing a treat.
Staff were unobtrusive and helpful
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Lyn B,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
I’ve marked one star only because…
I’ve marked one star only because there’s not one lower. I ordered on line for delivery to store in a promised 3-5 days. After 14 days I emailed to ask where it was. The reply 2 days later was to inform me that my local store didn’t have the dress and they would refund my money. 18 days later still no refund. Worst customer service anywhere. Will never use them again.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Christine Parker,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you experienced this issue with your order. This is not the level of service we strive to provide.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
The staff were very helpful & friendly.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Sylvia Upton,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that our staff were able to help you and provide you with a satisfactory experience. Your feedback is valuable to us and serves as great encouragement for our team to continue delivering excellent customer service.
Thank you again for your patience and for choosing Hobbs. We look forward to assisting you again in the future.
Found a lovely dress with a broken zip
Found a lovely dress with a broken zip at Clarks Village. Two helpful members of staff said they could take another 20% off but would ask the manager if there was any more leeway as the dress was unwearable and would have to be thrown away. The manager was at lunch so we returned later in the day. The manager was unusually unfriendly and unhelpful and actually upped the price (reducing discount from 20 to 10%)with no offer of honouring the original price offered. Very disappointing and made me not want to return to the store. Service has up until now been exemplary, which makes this experience especially disheartening - to throw away goods rather than honour the price did not seem like good management skills.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Kate,
Thank you for sharing your experience with us, and I’m truly sorry to hear about the issues you encountered at our Clarks Village store. It’s disappointing when the service you receive doesn’t meet your expectations, especially when you found a lovely dress that you wanted to purchase.
Please know this is not the standard of service we strive to provide at Hobbs. I understand how frustrating it must have been to have the discount reduced after initially being offered more, particularly when the dress was unwearable due to a broken zip.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
£1.25 for my time and stress? Shocking "customer service" from Hobbs.
I am writing this review in absolute disbelief at how little Hobbs values its customers or their time.
I bought a dress at the Regent Street store for an upcoming event, only to get home and realize staff had left the security tag attached. Wanting to avoid wasting my time and money traveling to a physical store, I emailed customer support urgently. My email was completely ignored.
With my event looming, I was forced to drive to the Watford store to get the tag removed myself, incurring £8.75 in mileage and parking fees—not to mention wasted personal time and unnecessary stress.
When customer service finally decided to reply, their idea of "making amends" for:
Leaving the tag on my dress
Ignoring my urgent email
Forcing me to travel to Watford to fix THEIR error
...was a £10 promo voucher.
When you deduct my £8.75 out-of-pocket costs, Hobbs effectively valued my wasted time, petrol, and stress at £1.25—and expected me to spend more money with them to even use it!
When I politely explained why a net £1.25 was insulting and asked for the matter to be escalated to a manager, they simply copy-pasted a template reply and dumped the £10 code into my inbox anyway.
Complete failure at the store level, total failure by customer support, and an insulting resolution. I will not be shopping at Hobbs again.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hobbs
Dear Manjula,
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience caused by the security tag issue and the delay in response from our customer support team.
At Hobbs, we truly value our customers and their time, and I am very sorry that we did not meet those expectations on this occasion. I understand how important it was for you to resolve this quickly, especially with your event approaching.
So that we can investigate this further and work towards a resolution, please contact our Customer Care team via the link below, including your order number and email address to:
https://www.hobbs.com/contact-us.html
We appreciate you bringing this to our attention and look forward to assisting you.
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