Hobbs Anmeldelser 

Loyal customer let down by a confusing and inconvenient returns processI began by trying to return my online purchase via post, but the instructions were confusing and unclear, and the chatbot couldn’t provide any useful guidance. With no proper support available, I made a last‑ditch attempt to return the item at the Chelsea flagship store — only to find it had been closed down.I then went to the Hobbs concession in Peter Jones, where the return was refused. In the end, I had to travel more than four miles to the nearest standalone Hobbs store just to complete a simple return.After 40 years of shopping with Hobbs, this was a real disappointment. The lack of clarity, the refusal at the concession, and the inconvenience involved show a significant decline in customer care, and it has made me rethink continuing to shop with them.

Recent purchase of my 'perfect shirt' led me to buy in other colours. Both the instore and online experiences could not have been better.

Sale staff were lovely.

Visited the brilliant new store at Dalton Park on different days and the staff were EXTREMELY helpful offering advice and helping source sizes/colours etc. nothing was too much trouble. Served by different staff on both visits and the same high standards were met. All with a smile.

Absolute 1st class customer service at Hobbs ( Meadowhall ) from the two ladies working in the evening.
A lady named Kora was so very friendly and helpful. She is an excellent asset to Hobbs.

excellent service! Both Dolores and Anna were very patient and very attentive
to my needs at Intu Watford branch.
1st class!

The shop assistant was super attentive, taking items to the fitting room whilst I continued to select more. The dress I liked came in different sizes and in petite. I am, by no means petite, but a larger size in the petite fitting was better for me. It was acceptable for my daughter to be fetching these different sizes for me whilst I was in the fitting room. I wouldn’t normally spend this much on a dress, but there was 15% off, which softened the blow. Packaging of my purchase was lovely. So, the whole shopping experience was made to feel special.

I found the dress I need to, I have the time to try different models and choose the one I felt very comfortable with.

All staff members were very helpful and friendly.

Made me feel special when choosing my outfit and giving advice with styling and sizing with best effect.

I will visit the Guildford store again in the future.

I bought shoes and a handbag (for a wedding).
Both are good quality and stylish.
The staff in the Edinburgh store were so helpful, when I was trying to decide which pair of shoes would go with my dress.

The assistant was polite, helpful, patient and knew what was in stock.

As someone who gets nervous when dress shopping, I was treated so fabulously by your staff who helped me try on a number of dresses before choosing the ones I bought. The quality of the clothes is great and I can't wait to show them off on my Cruise.

Lovely service from
All the team
Lovely happy chatty staff,and huge smiles from staff member who was having her first day!

Very helpful staff great experience and lovely shop design

Good customer service staff have time for you

Excellent customer service both in the outlet store and on the phone. Prompt delivery. Good quality t shirts

Very fast delivery delivered next morning after in store order 😃

Helpful efficient service and knowledgable staff who know their stock well and were able to make suggestions. Apologised for system failure and made arrangements to contact me when the system was back up to let me know when the refund was done. Acknowledged inconvenience and took 15% off my bill. Both staff readily gave their opinions and advice with honesty. A very good experience.

Good choice , excellent friendly , polite service