Brayleys Cars Anmeldelser 

​Rating: ⭐⭐⭐☆☆
Title: Friendly customer service, but poor communication and unexpected costs
​I recently left my car with the dealership for repair work. What was supposed to be a straightforward repair turned into a week-long delay. The initial target date kept getting pushed back—from Tuesday (which turned out to just be the parts arrival date) to Wednesday, Thursday, and finally Friday.
​While the staff on site were friendly and polite throughout, the communication around timing and pricing left a lot to be desired. After specifically instructing them by email not to carry out any work without prior authorization, I was hit with a major shock at checkout when the final total came to around £3,500—significantly higher than the initial £3,200 estimate.
​The quality of the work seems fine and the team is pleasant to deal with, but the lack of clear updates and the sudden price jump made the experience far more stressful than it needed to be

Very good service from first demo visit to buying and part exchange.
All dealt with by one well trained and highly professional sales person.

Customer support was great a credit to the hatfield road branch have come back again

Very friendly staff and customer service. Talk you through everything from start to finish.

From the start to the finish Danny M the sales assistant that met me on the forecourt was 2nd to none.
His attention and information detail was delivered in a natural non pushy way, open to many questions and went the extra mile on a few times when I was confused with certain forms.
The whole environment of the showroom was friendly with a quiet and busy feel.
I very much recommend if you are looking for Dacia/Renault car.
Much appreciated.

FRIENDLY ATTENTIVE STAFF, GOOD COMMUNICATION, THE SERVICE PROVIDED BY THE AFTER SALES DEPARTMENT MAKE IT EASY FOR THE SALES DEPARTMENT TO SEEL CARS. NEW MODEL LEAF ORDERED FOR DECEMBER. SPECIAL THANKS TO NIKKI IN THE SERVICE DEPARTMENT FOR HER HELP ENSURING VISITS ALL GO SMOOTHLY AND TO PLAN.

⭐⭐⭐⭐⭐

I’ve had a brilliant experience with Nissan from start to finish. Communication was clear, effective and consistent throughout. Alister was fantastic in helping me find the right car, and Sam made sure everything was ready for me to drive away that day, including all the necessary work being completed and the MOT done. Both were friendly, professional and made the whole process stress-free. The team were also brilliant with the kids, which made the experience even better. An all-round friendly team and a great experience — highly recommend!

Everyone was very professional, listened and took necessary action as needed. All the work on the car carried before the end of the day as promised.

I recently supported my dad in getting his new car through the Motability scheme at KIA, and I want to highlight the fantastic service we received from our Customer Sales Advisor, Geni Moretto. From the first appointment to the collection day, Geni was professional, kind and consistently supportive.
She explained the Motability process clearly to my dad, helped him choose the right vehicle, and treated him, my brother and me with complete respect throughout. She made sure my dad felt comfortable and fully informed, while also including us in every step so we could assist him properly. Her communication was excellent — whether by email or over the phone, she always kept us updated and made everything easy to understand.
On collection day, Geni took her time walking my dad through the car’s features and ensured he felt confident before leaving. The handover was smooth, organised and stress free, reflecting the care she put in from start to finish.
Geni’s professionalism, patience and genuine kindness truly set her apart. She made the entire experience comfortable and straightforward for my dad, and we are genuinely grateful for her support. I would highly recommend her to anyone visiting KIA, especially those using the Motability scheme.

Everyone at Brayleys is always very pleasant and helpful, especially Jenifer who is a delight to talk to.

Staff really polite. Process to book was smooth.

Excellent help from Honda in understanding the costs. All work carried out on time.

Always great service from Kia, Georgina and Jordan are always so helpfull and friendly they always go above and beyond for me. The services on my car are always easy to arrange and quick to carry out.
Becuase of this i brought another Kia from Oliver in Dunstable Kia who again gave great customer service. 5* all round😊

Great and efficient service. Prompt and friendly thank you

My car service was done properly and efficiently. Waiting time is satisfactory and waiting area is comfortable with enough nourishment. Only drawback is every year my car used to be washed but this time it was not washed. Staff were polite.

Casey from service was amazing, keeping me updated all the time. Thank you again

Staff in reception and staff in the service department are polite, helpful and friendly.

My experience with Brayleys Oldham has been excellent from the first phone call, when I had the pleasure of speaking with the delightful Mohammed.
However, I would also suggest that Brayleys Oldham review their driving licence verification procedure. Before my test drive, They discreetly took a photograph of me using an iPad for driving licence verification purposes, without my knowledge or consent. While I appreciate the need to verify a driving licence, I did not feel comfortable having my photograph taken without being made aware beforehand. I believe customers should always be informed and given the opportunity to understand and agree to this process, ensuring their privacy is respected.
Thereafter, Mohammed demonstrated exceptional communication skills and, more importantly, took the time to listen carefully to my needs. He answered every question thoroughly, addressed all my concerns and really understood what I was looking for in a used car. He was proactive, attentive - on the ball throughout, giving me the confidence that I was making the right choice. He worked hard to negotiate a deal that suited me and went above and beyond to make the whole experience a positive one.
Mohammed also ensured that everything was taken care of before collection, including having the car serviced, its MOT arranged (forthwith) and the vehicle professionally valeted. It was reassuring to know that these important details had been considered, helping me feel confident about driving away in my "new-to-me car".
I would also like to express my sincere thanks to Milo who was also very helpful in reassuring me about a particular question that I had queried. His reassurance and willingness to address my questions were much appreciated. and thanks to Brian, the Manager, for his assistance and contribution to such a smooth and satisfying experience. It is clear that customer satisfaction matters at Brayleys Oldham, and the support I received from everyone involved made a real difference.
As a customer who has high expectations when it comes to customer service & buying a used car, I can honestly say that Mohammed delivered exactly what I look for: Attention to detail, genuine care and a willingness to go the extra mile.
To anyone reading this review and considering buying a car from Brayleys Oldham, I would wholeheartedly recommend them. There really is no need to hesitate. The team made every effort to ensure I was happy with my purchase and could drive away feeling confident and safe.
Thank you again to everyone involved in the sale of my used car. Your efforts and customer care have been greatly appreciated.
Well done, Mohammed! You are a credit to Brayleys, and I hope your excellent service is recognised. You certainly made a great impression on a customer who knows what good customer service looks like!
Keep up the fantastic work, everyone at Brayleys Oldham! 🚗👏