Brayleys’ service was friendly and efficient, and the work carried out on my car was extremely good. Brayleys called me to let me know when my car was ready for collection. I wish to particularly prai... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service. Booking process was easy. Car collected from and returned to my home. Particularly appreciated the vehicle health check video sent via email. Very informative! A minor issue, the anti-p... Se mere
Virksomheden har svaret
Car in for annual service. Tom at service department Brayleys Harpenden Kia, was very professional and quick to acknowledge the lumbar support driver seat wasn't working as we raised the issue duri... Se mere
Virksomheden har svaret
Hi, from the first appointment we had brilliant service from Danny. We wasn't certain of which Kia to go for - Sonic or Kia. Danny showed us both & left it us to decide. There was no pressure at al... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktoplysninger
Luton Road, AL5 2UA, Harpenden, Storbritannien
- 01582 464100
4,8
Fremragende
381 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 27 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very thorough hand over
Very thorough hand over
Car was immaculate
22. oktober 2026
Uopfordret anmeldelse
Brayleys’ service was friendly and…
Brayleys’ service was friendly and efficient, and the work carried out on my car was extremely good. Brayleys called me to let me know when my car was ready for collection. I wish to particularly praise Tom Palmer, Brayleys’ Service Advisor, for his excellent and friendly service and for calling to say my car was ready
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Derek, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Second car service
Second car service completed with no issues.
Staff very efficient at handover and collection, always polite.
Car cleaned - looked like new!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
No pressure was very good. It encourages me to buy from that supplier.
Hi, from the first appointment we had brilliant service from Danny. We wasn't certain of which Kia to go for - Sonic or Kia.
Danny showed us both & left it us to decide. There was no pressure at all, which to me was great. Nothing worse than a salesman going on & on.
We decided on the Kia Sportage Pure manuel. The texts & phone calls were very clear & the pick up on Sat 17th Oct was made so easy.
Will recommend Brayleys to all we speak to.
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Nigel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Welcoming
Welcoming. Clear update on work done - and they clean the car!
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kia Harpenden
Nice polite and helpful staff always good when anything needs doing to the car good to know your in safe hands
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Paul, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always a pleasure to go to Brayleys.
Always a pleasure to go to Brayleys.
Able to sign in beforehand.
Staff good to deal with - helpful, polite, friendly.
Car ready within time assessed.
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service
Great service. Booking process was easy. Car collected from and returned to my home. Particularly appreciated the vehicle health check video sent via email. Very informative! A minor issue, the anti-perforation inspection record wasn't stamped in the warranty book. Must mention the cost. It isn't cheap to go to a Kia dealership for a service.
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Pauline, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Car collected on time
Car collected on time, kept up to date with the Service and any ad ons. All excellent. Car returned in excellent condition, with super valeting, shame it rained!
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Jasmine, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly welcome from the moment we…
Friendly welcome from the moment we stepped into the forecourt. Very professional process took us all the way through to a purchase. Full marks to Jon S.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Nigel, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Maurice was amazing from start to…
Maurice was amazing from start to finish. Knowledgeable, friendly and did not push us into any decisions. He was patient and kept us up to date all the time and explained anything we weren’t sure of. He’s a great asset to Brayleys in Harpenden. I’ve already recommend brayleys in harpenden to friends and family and will continue to do so.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Becky, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car was collected and serviced and…
Car was collected and serviced and MOT’d. they stamped up my service book and replaced the battery in my key fob. They told me non-urgent issues to keep an eye on for next time. And washed my car and returned it home. All done very well and happy with service.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Ruth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Efficient service and polite staff
Efficient service and polite staff
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Car in for annual service
Car in for annual service. Tom at service department Brayleys Harpenden Kia, was very professional and quick to acknowledge the lumbar support driver seat wasn't working as we raised the issue during booking. Tom quickly ordered the spare part to replace the defect in the seat.
We also raised the issue a turtle icon keeps popping up on the dashboard. We occasionally lose power during driving. Could be dangerous if on the motorway with no hard shoulders nowadays.
Lucky Tom advise technicians to thoroughly check for safety. Maybe the main EV battery having charging problems. Lucky we are still under the 7 years warranty.
Thank you to Tom at service department Kia Harpenden.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The customer service was 10 out of 10
The customer service was 10 out of 10. Everything was explained to me with patience, I never felt rushed about any decisions , my agent Danny was very professional and answered all my questions with his obvious knowledge and experience, so thank you for such a good experience at buying my car .
Bridget Cardy
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Salesman was very helpful and very…
Salesman was very helpful and very pleasant to deal with.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Anne, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
It was a great experience with Brayleys Kia Harpenden
It was a great experience with everything explained in detail. I recieved a video inspection of suspension tyres and underbody. My service advisor explained everything in detail and my car was washed to a high standard. Wil definitely use Kia Brayleys in Harpenden again.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Armand, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Duncan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Just great people…
The initial welcome from the staff put me at ease, They were polite and informative. Offering a test drive on the first visit made so much difference to the experience. After the drive the explanation of the car and the buying process was excellent. Maurice was extremely helpful, pleasant and a joy to buy from. Thank you moving to an EV is a no but step and Brayley Kia makes it all so easy.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Brayleys Cars - Brayley Kia Harpenden
Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
It would’ve been five stars but was…
It would’ve been five stars but was asked to pay £30 for a courtesy car which previously was complimentary
25. september 2026
Uopfordret anmeldelse
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