Brayleys Cars Anmeldelser 16.579

Very poor service the sales person i had been given knew nothing about the car and any question i raised they had to ask someone else perhaps if you were to buy a new car rather than one of their used ones service might be better but i would not recommend them to anyone in the end it took 2 days to buy the car due to the poor service with a total of 300 miles in two return round trips for us
had it not been that my wife was set on it is why i bought if it had a been a car for myself i would have walked away

Excellent service, just a problem getting there due to road works.

Always good experience with Brayleys, kept me updated on where my service was up to, big thanks to Paula

Clear professional and friendly service by the whole team , keep up the good work

Excellent service at the reception desk on delivery and collection. On time car service. Great !

I waited for the car to be serviced. Found a quiet corner, set my laptop up, got a coffee, and got on with my work. The service was done really quickly an I was able to get on with my day with minimal disruption. All the staff are super helpful and friendly, and I would recommend this place to anybody.

From first arriving to the dealership contact with the sales guy was very good no pushing he was happy to talk show me the car, no pressure at all. I felt really comfortable. Deal was done and everything possible was done to facilitate the deal. A real pleasure to deal with

1st service on my new sportage very quick turnaround (car cleaned also ) but could not my re call

From booking to having the service completed - I could not fault the service team - they were fantastic to deal with and everything they said they did and nothing was too much bother

Jason!. First time I'd done a remote purchase. Jason made the whole procedure calm and seamless

The process of booking in the car was simple as was dropping off the car and as far as I’m aware the service was carried out to high standard. However, upon booking in my car, I was informed that Brayleys will no longer carry out washing, polishing and hoovering Cars as part of their service. This I find to be very poor.! I failed to understand how this can be of benefits to the dealership and only serves To penalise their loyal clients who bring their business to them on a regular basis. I think it shows poor judgement on behalf of the dealership to no longer cover this part of the Service to its clients.. you spend a large amount on a car, you then have a service plan and you award your custom to the dealership but they no longer offer a cleaning service as a gesture of goodwill or a good customer service to their clients. It is always been one of the best parts of the Service that you receive from a Honda dealership because it means that once you drive away after your service you have the feeling that your car is brand-new again and it means that you have that new car sensation all over again. It therefore makes no sense to me why they don’t offer this small valet service to their loyal clients any longer. To some people this will seem like a small issue, but too many I hope they will vote with their feet and find a non Brayleys dealership to Service their car going forward. I am told that the decision comes from above rather than at a local level and it is therefore for Jose Blanco and Dave Carter to answer why they value the loyalty of their customers so poorly. As Paul Brayley still gives his name to the chain of dealerships maybe he too should hold his head in shame along with Jose and Dave that they have withdrawn the service in such a punitive way. We spend a lot of money on our cars and on having them serviced so to know that it has been cared for by being cleaned and returned to a brand-new car feel means a lot to ask the owners. In light of this change I’m afraid I will have to consider my options going forward and that is why for the first time ever I’ve not been able to score the service I’ve received from this Honda dealership less than a five star. This is not a reflection on the Staff at the dealership, but rather the higher up Staff who I have mentioned already.

A while you wait service which was carried out efficiently and promptly. And the car was beautifully cleaned!

Great staff! Brilliant service

I have a problem with my Nissan Qashqai that came in for repair due to clunking noise after saying it was the drive shaft your now telling me it is driving style and this happens with harsh acceleration and on full lock which is totally untrue it happens at all speeds and on any turn it doesn't have to be full lock as this car is still under manufacture warranty i would expect a better outcome than this

Efficient and friendly check in, car service done exactly as specified.

Friendly staff. Everything explained. Video of under car. Additional tasks done at same time. Comfortable chair. Good coffee (No tea!).

I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.

Our first service on this car, we have had many cars from this garage, we have seen a decline, the person signing us in, was very abrupt and didn’t give us the fall information of the system they use now, we was expecting a call when the car was ready, but by luck I was looking at some emails when I cam across one from Braleys showing a vid of my car and asking if I wanted a couple of things, and my car was ready to collect. I called as the email then was an hour old, one item I would have like doing but couldn’t because the car was then out of the service bay. My point is what is wrong calling me at that point not texting not email I’m not sitting in-front of my computer all day. When we did get back to pick up car the person that did sign us in was a bit more friendly

Great service. Nice and helpful staff.

Efficient, friendly service that delivers what they say. Very pleased with the work done (car service and MOT) and the work was completed on time.