Ginger Energy Anmeldelser 204

During the energy crisis I’m confident that despite the huge price rises they've achieved the best deal available.

I have recently complained about Ginger Energy and left very poor reviews.
The residents in my apartment block were purplexed as to how the rate for the supply of Gas in our Heat Network was excessively high.
However after doing extensive research, I have discovered that this is mainly down to the fact that our Heat Network is only 56% efficient.
This means that we are being charged for the units we are using, and then further charged for the 44% we are losing due to the Heat Network being so inefficient.
Apparently this is standard practice for Heat Networks and verified by the Heat Trust, who tell me that they have known efficiency rates as low as 19%!
In order to reduce Carbon Emissions the Government plans to extend these ' Pink Elephant ' networks to 5 million users by 2030.
If you are thinking of buying an apartment with one of these systems in use BEWARE.
Thank you to Ginger Energy for helping me get to the bottom of this.

Reliable and honest advise and knowledge of the energy industry

Really helpful team. Did what they said they would and have never let me or my business down. Would highly recommend.

Terrible company! After not sending any bill for our apartment for over 6 months they decide to say they have now sorted the building contract out finally and then send us 6 months of bills at the same time… after emailing them and telling them it’s seems unfair that they expect all the money at once out of the blue which was £400! They say they will organise an 3 month payment plan to help with the payments. The next morning I woke up to a threat email saying we have 7 days to pay or our details will be sent to a debt collection agency! Disgusting company with disgusting values it would seem to me.

Great service from Leminh (and has done so for the last two years) on all of our sites, from meter installation requests to looking at old meter queries and removals!

Sorted out our new place with ease. Bad timing to switch energy deals but these guys made it easy and communicated everything well.

Ginger has looked after my various companies for six years now, I have compared them several times to other agents and they have always been competitive. Energy costs are unbelievable at the moment with one of my company's annual costs doubling, this was caused by the crazy current situation and the good deal Ginger found for me 3 years ago, Doesn't make it easier to accept, but not fair to shoot the messenger either!

I have absolutely nothing positive to say about this company. They charge extortionate prices and have zero customer service. It seems they are better at responding to negative replies on Trust Pilot than via email, so here goes another attempt at getting an answer that isn’t copy and pasted.

I rent a 1 bedroom flat at Broadway Residences via Centrick Properties, am a single occupant and work away from home. As many others have said, up until October prices were affordable. Right at the time when everyone needed to start using their electric heaters the prices were hiked massively. Previous to October my day rate was 13.46p kWh and 10.65p kWh at night. That was increased to 31.63p kWh as a whole, with the reduced night rate scrapped completely. This lead to an increase from roughly £30-£45 a month to £150+, just on electricity. In what word is a 234% increase either realistic or necessary?

Here is an extract from a Which? article from 2021:

Up to 15 million customers faced a bill increase from 1 October 2021. That’s because the price caps on out-of-contract energy deals rose, adding £139 on average to annual bills – more if you have a prepayment meter or use lots of energy.

I have seen an increase of almost £139 a MONTH, let alone annually.

I have previously lived in a 3 bedroom house that had considerably lower bills. Admittedly we have all seen bills rise recently, but having spoken to several friends and family members this price rise is absolutely ridiculous. They say that it is the most competitive they could find when they sent out to tender, but even if I try and find another company with worse rates I can’t. I ask you, prove to your customers that these were the best you could achieve. Where is the evidence?

Recently I have canvassed the entire building and will be working with other residents to ensure that every person in the building is aware of the ridiculous prices you are charging. This increase will result in myself and countless other residents not renewing their lease here and I will be making sure any future residents are aware of the extortionate prices they will have to pay. We will be contacting landlords directly and putting pressure on until this issue is resolved.

Only giving one star as I can’t give zero.
This is an extortionist company at best. How am I paying £300 per month, in a two bed, one bathroom apartment?
We barely use the heater (Birmingham is currently freezing btw). We barely use the lighting.
I was away for a week+ and my bills still came up to £289.
The bills also don’t come in on time or regularly.
Nobody explains why the bills are so high or even takes the meter readings.
If I were you, I’d stay away.

Ginger was a really good company for the first 7 months of my tenancy however with the UK price increases ginger seem to have taken that as an excuse to charge us extortionate rates knowing that we can't switch from them. My bills have gone from 14.50 per kwh to 42.57 and they're claiming that to be the best deal when it's over twice what anyone else I know is paying and triple what I was paying before. This is extortion at its very finest.

I live at Broadway residences, my electric bill was around 30-40 pounds per month and then all of a sudden jumped to £150 per month. Contacted ginger and was told that they had trippled the tariff and there was nothing we could do about it. We are barely home and never use the heating so a bill of this price is an absolute joke.

After renting with Centrick properties we were forced to be with this company. During 2020, they announced that they hadn’t taken readings for a whole year due to “WiFi” issues - they then claimed we owed £1000s. After disputing the charges, we were sent lengthy emails with up to 25 pdf attachments, none of which explained the ridiculously high bills. We asked to change provider but we’re told that on Broadway Residences this wasn’t allowed and we had to be with Ginger. A very dodgy set up.

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In response to Ginger -
Perhaps residents don’t feel safe using their real names because your company is so corrupt. It is not fair to not give residents the choice of energy provider - nor is it fair to not charge residents regularly and make a mistake on your billing. You can see from the multiple review that this company has got that they are not trustworthy or - are just incompetent.

Didn’t get a chance whether to go with this company or not. Apparently if you live in Broadway Residences, you’re not allowed the choice. Ridiculous bills, outrageous prices, bills in the £1000s for one month in a tiny flat. What a mess. DO NOT TRUST

Absolutely awful experience with this company. Charges are random, inconsistent and incorrect. Charged us £960 for ONE MONTH in a small 2 bed apartment with just a 7 lightbulbs and one kettle and showering. After complaining, the company sent us an email with 25 pdfs which still didn’t explain the charges. Ginger billing appear to have set up a relationship with centrick properties as neither one provides clear support or answers to concerns or questions. Unable to change providers - apparently it’s not allowed. This company are absolute cowboys - AVOID IF YOU CAN!!

This company lives in the twentieth century.

They manage the flats in Broadway Residencies in Birmingham. Which is full of tenants, but trying to get a reading that is up-to-date is impossible meaning tenants leave thinking they have paid their bill only for the landlord to find out weeks later there's more to pay.

I wish we could swap out but they seem to be built into a cosy relationship with the building management and land owner.

I have always found the team at Ginger, forthright, honest and friendly, definately a 5 star experience

Ginger Energy look after the energy supply at our commercial premises. Its a seamless service that keeps our costs down without any hassle. I never have to get involved. Its a win-win. Highly recommended.

Absolutely terrible experience with this company.
Always send the bills late,you don’t receive it til the end of the following month. They are always having issues reading the meters, you provide them with manual reads then they analyse it and confirm they can communicate with the meters and a month later they comeback saying they cannot communicate again. Having to go through the hassle of sending manual reads for SMART meters? for that they should fit a classic meter. Absolute nightmare with the charges as well. Always stressed about my utility bills because there’s no consistency at all. I live in one bed apartment and I live alone, there’s 7 light bulbs in the house all low consumption that are barely on. Don’t use the oven and use hot water 4 times a week for showering, I have started using a small oil filled heater for 2/3 h tops 5 days a week. Don’t have a tumble dryer.. and yet I am getting bills for 141£ For 1 person ???? I work on the utility sector so I know anything you could possibly know about energy saving and trust me something here is definitely not right.

Their knowledge and attention to detail has saved a number of companies I work with substantial annual savings not to mention avoiding hidden charges that are written into most commercial provider contracts. You have nothing to loose by finding out what they can do for you - and everything to gain financially.