Ginger Energy Anmeldelser 204

Quick answer, very precise and clear.
The agent Kia Gates was very professional

Clint was so helpful at explaining the process to me clearly and in depth. Great at his job!

Kia (and the rest of the team) at Ginger Energy have been really helpful in resolving a difficult billing situation. They calculated the right amount after an overestimate by the management company. They also set up instalments to spread out the payments.

Kia Gates, who took my call, was professional, helpful and friendly, more customer service like this please

Leanne provided outstanding customer service. Her positive attitude and helpful nature make her a pleasure to talk with. She was always very friendly but most importantly extremely professional.
Leanne is a definitely an asset to the Ginger team.

Clint was very detailed and helpful. He went an extra mile by calling me back and following up on my query.

Ginger energy didn’t invoice us (or our entire apartment block) for the past 16 months. Despite having our contact details. They then aggressively perused us for payment, and refused to take any responsibility for their failure to contact us in a timely manner -despite our attempts to pay before this time. Disgraceful company.

Moved out in July 2024 and I’m still getting emails for outstanding bills in January 2025… getting the dates mixed up of our tenancy trying to charge us for months we didn’t live there etc.. take days to respond back to us about these query’s and having to email them repeatedly that we no longer live in the apartment they’re trying to charge us these bills for..

I would like to thank Leminh Tran for her help over the past year with sourcing the best rates available and also identifying an error on the account which resulted in a substantial reduction in electricity costs incurred.

Overall extremely happy with the service provided and highly recommend Ginger Energy.

La Chere was absolutely brilliant when I called with multiple queries. I have had the pleasure of speaking with her before and she maintained the exceptional professionalism and friendly service which she has always exhibited.
She has kindly called me back and emailed me when she said she would, and explained clearly and succinctly how the issues were to be resolved. I cannot commend her highly enough. It is people like her that companies should strive to keep, promote and reward for her excellence.

Marwaan Suufi provided excellent customer service over the past few days. Very helpful and professional.

Following almost a year long of wrangling backwards and forwards with a major well know energy company. With the assistance of Leminh Tran and her team at Ginger Energy we were finally able to resolve the outstanding issues on billing. Leminh and her team responded to all of our concerns and played a key part in resolving the issues with the supplier.

Massive thank you to Mars for being so patient and informative whilst helping me set up my account. He put me at ease by addressing all my questions and made all complex processes very simple and smooth unlike other suppliers I’ve previously dealt with

La Chere Barrow dealt with my problem
and my queries promptly and courteously. She was outstandingly helpful and efficient. Ginger should be proud of her. A example of a first rate employee.

All of our questions were answered quick and thoroughly. The person we spoke to was kind and helpful and explained everything perfectly.

Kia Gates responded so quickly to my request that I had to do a double take! I don't think I have ever received such a prompt and helpful reply to an email. Kia was super efficient, courteous and got the job done. If only all customer service personnel were like that!

the customer service agent provided a clear and prompt response to my question.

Kia has been very professional … very knowledgeable … very thorough … very efficient … and very helpful

Special thanks to La Chere Barrow who assisted me with my issue. She was friendly and gave me all the advice that was necessary for me in a professional way. Keep it up!

Adam at Ginger Energy was very helpful and answered all my questions. I felt all my queries had been dealt with.