Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... Se mere

Bedømt til 5 ud af 5 stjerner

Anna very helpful and understanding to my situation, would give her 6/5 stars if possible, would even argue she deserves more pay....

Bedømt til 5 ud af 5 stjerner

Leanne at Ginger Energy has been incredible helpful in providing information for me over a nearly 3-month period while I worked to understand charges on my account. She has been responsive, helpf... Se mere

Bedømt til 5 ud af 5 stjerner

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... Se mere

Virksomhedsoplysninger

  1. Energiforsyningsselskab

Oplysningerne kommer fra forskellige eksterne kilder

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

204 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

This company are unbelievable

This company are unbelievable. Service levels very very high. Polite, professional with fantastic results. Cannot recommend them enough!!!!!!

22. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Thank you Mr Quance. You've always been a big advocate of Ginger Energy and we are hugely grateful for your loyalty.

Bedømt til 5 ud af 5 stjerner

We have used Ginger energy for our…Commercial Energy Procurement

We have used Ginger energy for our commercial energy procurement now for several years. They always get us the best deal, initially they managed to get us a rebate for over charges from our last supplier and they are just a lovely company to deal with. Nothing is too much trouble. We wouldn't ever switch from using them.

20. november 2020
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Besvarelse fra Ginger Energy

Thank you Flow Office, you are a highly regarded client of ours and we enjoy working with you

Bedømt til 5 ud af 5 stjerner

Fantastic Service!

Lisa and her team have helped us recently with our move into new offices.
With 3 utilities feeding in to the office. They took the account on straight away to help with the change of tenancies and chased that through for us and then sourced the best deals in the market, reviewed and advised on the contracts and smoothed the whole process. It took a few short conversations with Lisa and I couldnt be happier with the excellent service they have provided. Would recommend Lisa and the team and Ginger Energy any day, not only do we have a great deal for our energy, but we have the support and back up of Ginger going forward.

20. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Thanks Greg - We finally got there. Those water companies hurt my head!

Bedømt til 5 ud af 5 stjerner

We used the services of Ginger Energy a…

BRILLIANT SERVICE
We used the services of Ginger Energy a few years ago when we ran into some trouble with our energy supplier.
We felt that what we were being charged was not correct and we felt we were getting fobbed off by them
We then instructed Ginger Energy to look at our account.
They found numerous discrepancies with the billing and then pursued them for a full refund of the over payments.
It could not have come to a better conclusion in that we got some money back and Ginger then put us onto a fantastic tariff.
Ubitec

20. november 2020
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Besvarelse fra Ginger Energy

Thanks so much for taking the time out to share your experience BG

Bedømt til 5 ud af 5 stjerner

An Invisible necessity that has made us smile again

We changed our energy broker to Ginger 2 years ago, the initial saving was beyond expectations and on the anniversary we were again delighted by the prices that they got us.
Energy is one of those invisible things in life which we need but don't really understand. The guys and girls at Ginger have both explained how it works to us and saved us money. I would highly recommend them

19. november 2020
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Besvarelse fra Ginger Energy

Thank you John Moore. We are very grateful that you trust us with your energy.

Bedømt til 5 ud af 5 stjerner

Ginger Energy are exceptional

Ginger Energy are a friendly, approachable and very conscientious company, that always puts its customers first. They have looked after us for over 5 years and are always focussed on making sure we have the best rates, the best service and the best support possible. The team have always been keen to build a relationship with us, to keep up to date with any changes in our circumstances, which shows us how much they care. This is an exceptionally caring and professional company whom we are more than happy to recommend.

19. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

John Street! Thank you so much for those kind words. We are happy that you have placed your trust in us - thank you - we wont let you down!

Bedømt til 5 ud af 5 stjerner

Nothing to loose and everything to gain.

I have used Ginger Energy for my gas and electric for several years which started with a free consultation which I was not really interested in but had nothing to loose. I met with Lisa Gregory who was very knowledgeable about her industry and it soon became apparent that the tariffs we were on could easily be beaten and we have never looked back. We saved £4,940.00 in the first year and every year we have been given amazing customer service and the best possible tariffs. Thank you Lisa and Ginger Energy, you and your team are "Simply The Best".

19. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Praise indeed! Thank you so much for giving us the opportunity to look after your businesses energy costs

Bedømt til 5 ud af 5 stjerner

Save! Save! Save!

I have had a wonderful experience and our Company saved so much money on our utility bills. Highly recommend Ginger Energy!!!!!!!!

19. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Thank you Mark for sharing your positive experience with us

Bedømt til 5 ud af 5 stjerner

The team at Ginger Energy provided a…

The team at Ginger Energy provided a first class service to the Building Management team of the Serviced Offices where my business is situated. They provided clarity around old billing claims and enabled the team to negotiate the best deal for the building. The billing team have always been response and professional in their approach and I wouldn’t hesitate to recommend them.

19. november 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Thank you Nikky Brand for taking the time out to recommend us. Its hugely appreciated by us all at Ginger

Bedømt til 1 ud af 5 stjerner

My daughters have been forced out of…

My daughters have been forced out of their tenancy by huge bills averaging £350 a month in the Landmark building, marketed by Connells and owned by Centrick, despite paying full rent throughout lockdown and over a thousand pounds of the energy bill since moving in at the end of last year. What energy company had ever charged so much for a 2 bed apartment and refused to send an amended bill ??despite having been supplied with the correct meter readings? They are being chased for £1200 that I don’t believe they owe and I intend to contact Ofcom as well as all the other companies involved in this absolute scam

6. august 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Hi Sarah, we are the billing agent, not the energy supplier. Our role is apply the sub meter readings to the tariff charged by the building owners Supplier. In essence we are an administration service. I'm sorry you left a review about us on here but can assure you we are not operating a scam. We are a reputable small business who provide re-charge services for building owners who have occupiers who share a mains supply. Its also worth noting that OFGEM have guidance on reselling utilities and we diligently follow this guidance which includes ensuring the maximum resale rules apply. This means the buildings tariff is charged to the occupiers with no additional fees added. We have no control over the volume of electricity used in each unit . If you haven't already please do get your daughter to get in touch and we can show her the consumption data which supports our invoicing. Kind regards Lisa

Bedømt til 1 ud af 5 stjerner

This company is an absolute sham

This company is an absolute sham. I rented my flat from an estate agent who listed all the payable bills. As the property runs on electricity only, gas wasn't included in the list of costs. On leaving the property, Ginger Energy sent me a £250 bill for the year. When I questioned it, it showed that I hadn't used any gas but they had agreed a deal with the freeholder that they could still charge a 70p daily fee. I didn't knowingly sign up with this company. They might not be doing anything illegal, but it's just plain wrong and feels to me like they're con artists.

4. august 2020
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Hi Lauren, we only charge Gas standing Charge fees to properties which have access to Gas. If you live in an all Electric Property there should be no Gas ever charged. If you do have a Gas supply connected but didnt use any consumption, there would still be standing charges applicable. If you would like to get in contact with us we can investigate this for you.

Bedømt til 1 ud af 5 stjerner

I am in a property that was listed by… Martin and Co

I am in a property that was listed by but not managed by one of ginger energys clients. They are chasing a £260 payment even though it has nothing to do with them. The client Martin and Co Lettings have confirmed they do not manage the property. If I hadnt called Martin and Co then I would have paid this bill and been out of pocket trying to claim it back. Would give negative stars if possible

25. september 2019
Uopfordret anmeldelse
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Besvarelse fra Ginger Energy

Hi Tom, Ginger Energy are a billing agent, we create invoices each month on behalf of landlords and freeholders who are our clients. We do not chase payment of the invoices we produce. We send invoices and statements only. Its quite probable that your individual property is not managed by our client, but is located in a block which is managed by our client, which is why we send the invoices to the property. If this issue has not been resolved already please do get in contact and we will investigate and help you. Kind Regards Lisa

Bedømt til 1 ud af 5 stjerner

Joke of a company

My son moved out his flat last may paid bill that had over xmas had e mail you owe us £1.30 been chasing you for 6 months are they for real 😡he has had nothing now had 3 mails asking for there £1.30 another energy company who won’t be here in 12 months

13. januar 2019
Uopfordret anmeldelse
Ginger Energy-logo

Besvarelse fra Ginger Energy

Hello,

Sorry that you feel the need to write a negative review about Ginger Energy.

I would like to take the opportunity to respectfully correct you. Ginger Energy are not an energy supply company. Ginger Energy are a billing agent who produce invoices on behalf of our Clients. Our Clients are the Freeholders of the buildings. I can only presume your son was in occupation of one of the units in our clients building. Hence he has recently received a statement of account highlighting there is still a balance owed. If you think this balance is not owed please contact us and we will raise a dispute on your behalf.

Kind Regards

Lisa

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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