Woolrich Anmeldelser 

Ho ordinato on line una giacca al 20 di novembre 2023 dopo 2 giorni l’ho ricevuta nulla da dire peccato che la giacca era macchiata (mi aspettavo una maggiore attenzione €820) ho chiesto la sostituzione tempi 7 gg circa ricevo nuovamente la stessa giacca stessa macchia stesso posto. Ricontatto il customer care delle vere menefreghiste e poca attenzione nei confronti del cliente mi rispondono probabilmente abbiamo un problema nei nostri magazzini procediamo con il reso non garantendomi di poter ricevere la giacca integra. Mi dico non ho comprato una giacca di poco valore punto 1 mi aspettavo maggiore controllo prima di spedire la giacca 2 un customer care che ti risolva il problema invece di suggerire la strada +’semplice per loro. Morale dopo 2 gg che mi hanno “suggerito” di procedere al reso sono ancora qui che attendo l’etichetta per liberarmi della giacca ed uscire da questo loop. CHE DELUSIONE WOOLRICH VERGOGNATEVI spero che questa recensione arrivi a chi di dovere!

J'ai effectué un achat en date du 26 novembre 2023.
La livraison promise par la plateforme était sur un délais de 3 à 5 jours ouvrés.

Je n'ai eu aucune information de l'évolution du statut de ma commande depuis le passage de commande ni de WOOLRICH ni du transporteur.

Aujourd'hui à 12h19 , j ai reçu un mail de WOOLRICH m'indiquant que j'allais être livré aujourd'hui.

Un lien propose de modifier les options de livraison.
Puisque je suis absent de chez moi, car au travail je sais que la livraison ne pourra pas se faire.
Bien que j'espère que le transporteur essayera de m'appeler ou bien qu'il déposera le colis dans un point relais, je décide de changer les options de livraison pour voir ce qu'il me sera proposé comme solution.
En cliquant sur ce lien, impossible de modifier quoi que ce soit.

J'essaye de nouveau un peu plus tard dans la journée, en vain, impossible de modifier quoi que ce soit.

Puis à 18h33, je reçois un mail de WOOLRICH, m'indiquant que j'ai bien été livré chez moi.

Sauf que je n'était pas chez moi. En arrivant chez moi, rien devant ma porte, rien dans les parties communes de mon immeuble.
Je décide d'appeler mon gardien qui me dit ne rien avoir réceptionné, pire, il m'indique n'avoir vu aucun camion de livraison de la journée (Preuve appel pj4)

Je retourne sur le mail de WOOLRICH permettant de suivre le colis et je vois que le colis aurait été livré à 15h00

Puis je décide d'en avertir WOOLRICH par email et je suis resté sans réponse concrete, seule un email automatique certifiant de ma reclamation m a ete envoye.

Leuke jassen. Alleen de vraag is of je ze nog wel voor de winter in huis hebt.
Ze adverteren met een levertijd tussen de 2 en 5 werkdagen, maar dit lukt ze niet.
Vervolgens ook geen reactie op mijn ingevulde contact formulier.

Poor customer service - note there is no aftercare support in the UK. Given the items are so expensive and supposedly known for being good quality I found the customer service unacceptable. If I’d known at the time of purchase that there was no aftercare support it would have swayed my decision. I now have a c. £1k coat that is less than a year old, damaged and no recommendations or advise on even who can fix it

Very disappointed.
I placed an order using the Black Friday offer, but it was canceled almost a week later on the grounds that the item was not actually available. However, after the end of the Black Friday offer, I noticed that all products are again available at full price!!! However, the money reserved for the order is not released from the reservation 2 days after the cancellation of the order. I have written to customer support many times, no one bothers to answer within 5 days. Unbelievable, but true. Such a company should not operate!

In the Netherlands they are a very high valued clothing brand because of the coats.
Because we’re f*%#n freezing here :(
Love woolrich only brand of coat that makes me happy every time I get to wear it!

Ich habe auf die E-Mail mit dem Rücksendeetikett geantwortet (die nicht mit „no reply“ gekennzeichnet war) und nachdem dort keine Reaktion kam, habe ich eine andere E-Mail Adresse recherchiert.

Daraufhin kam folgende Belehrung „In Bezug auf Ihre Anfrage möchten wir Ihnen zunächst mitteilen, dass die korrekte E-Mail-Adresse für die Kontaktaufnahme mit dem Kundendienst lautet:… “

Es gibt keinen QR-Code für die Rücksendung - es muss ausgedruckt werden:
„Um mit dem Versand fortzufahren, sollen Sie also das vorausbezahlte Etikett, das wir Ihnen zur Verfügung gestellt haben, ausdrucken und auf das Paket kleben“
Interessante Formulierung.

Die Eingangsbestätigung kam über eine Woche nach Eingang der Ware bei Woolrich.

Richtig schlechter Service!

Ik heb vorig jaar een jas van woolrich gekocht en deze was €800,-
na het reinigen van de jas is deze niet meer wind en waterdicht en aanzienlijk dunner geworden. De klantenservice heeft mijn klacht afgewezen en aangeven dat de jas aan de richtlijnen voldoet.

Hierna ben ik naar een fysieke winkel gegaan en daar constateerde de medewerker hetzelfde probleem en adviseerde mij om de klantenservice van de webshop nogmaals te contacteren.

Dit heb ik gedaan en er werd mij heel onvriendelijk aangegeven dat de claim is afgerond en niet opnieuw wordt herzien!

Kortom woolrich heeft een zeer slechte service!

PAID £400 FOR HIKING BOOTS. AS SOON AS I TRIED TIEING LASES UP BOTH BUCKLES ON BOTH SHOES FELL OFF. ABSOLUTLEY DISGRACEFUL. I COULD HAVE GOTTEN BOOTS FOR £10 THAT HAVE A BETTER BUILD QUALITY !

Vorsicht Betrügerische Absichten....
Woolrich Jacke bestellt am 08.10.2023
Am 09.10.2023 über das Woolrich Kontaktformular wieder abbestellt. Keine Antwort sondern Jacke einfach versucht zuzustellen. Annahme verweigert,, Jacke an Geschäftskunden am 14.10.2023 wieder zugestellt ( gut das die Sendungsnummer vorhanden ist). Am 15.10.2023 über Woolrich Kontaktformular die Erstattung angefragt.. Bis heute 21.10.2023 keine Antwort..keine Rückerstattung
Hier wird also ein Rechtsanwalt eingeschaltet.
Zahlt hier nicht in Vorkasse oder Kreditkarte sondern einfach nur über Rechnung

Ho acquistato un piumino Woolrich da un rivenditore a Bologna nel lontano 2010. La cosa che posso dire è che lo indosso ancora adesso in inverno ogni giorno. Il migliore piumino che abbia mai provato, un vero e proprio investimento. Siamo nel 2023 ed è ancora perfetto e moderno, ma in realtà lo uso dal 13 anni. L'unica cosa che si è rotta dopo 6 anni è stata la zip che ho sostituito. La pelliccia (sintetica) è ancora come il primo giorno. Ne comprerò un altro giusto per cambiare piumino, ma in realtà non ne avrei bisogno perché è ancora perfetto e moderno. Consiglio assolutamente di comprarlo e di fare questo investimento. Io l'avevo pagato 600 euro e direi che in 13 anni siano stati ampiamente ammortizzati!

WARNING!

I rarely leave negative reviews (if ever) - but this is a site that needs to be AVOIDED.

I purchased a sweater from this website for $140, received no tracking number, and after almost 3 months - received a fake pair of Ray Bans from China with $5 value written on the shipping label.

No sweater ever arrived.

I firmly believe that this site is a SCAM website!

Please: AVOID AVOID AVOID AVOID AVOID

Package has been stuck at customs for 2 days now even though I’ve called and sent emails. It should be super simple for them to handle this but they refuse to. I was assured they’d fix it this morning and the customs fees they claim to pay have still not been paid.

This review will stay up until fixed.

Well, this is a strange review. I bought a Woolrich TRTON Packable Windbreaker / Rain Jacket in Crinkle Nylon in 1989. I bought it to take with me on a four week honeymoon/fishing trip to the southeastern coast of Mexico. It performed beautifully. I just washed and pack it for another fishing trip 34 years later to the Outer Banks to surf fish and it is still as good as new. Everywhere I have gone with this jacket, extended camping/canoeing expeditions for nine days in the remote mountains of Appalachia in the US: to numerous coastal trips to Mexico, California, Europe, the Gulf and Atlantic coasts of Florida, deserts trip to Arizona and the rain forests of Oregon and Washington state: on fishing trips on my boat in the Atlantic, I have worn this jacket everywhere without babying it and it is still perfect. Everything about the jacket still works and is fine, zippers are great, the hood which zipped into the collar perfect, no holes in the pockets, everything is works. The only thing that time has effected, is the interior tag, with wash instructions and such, it has faded and is no longer is readable, although the tag is still there. Now thanks I am 70 years old I want to say it has been the perfect lifelong jacket. Just thought others would like to know. Love Woolrich clothing, thanks for the memories

I wish I had read these reviews before buying with them online. Returned over 2 weeks ago, now parcel held at customs for over 10 days, no response about my refund!

Item was stuck at customs, no ETA just status of ‘delayed’. When I called, a customer services assistant promised to update me on ETA, nothing happened though. 24 hours later I had to call again - they didn’t seem fussed that this was a hassle for the customer. Pretty underwhelming for a luxury brand. Order number WRUK_00098198

I’M WARNING PEOPLE NOT TO BUY WOOLRICH. I’VE BEEN BUYING WOOLRICH PARKAS AND COATS ALL MY LIFE, BUT THIS LAST BUY AND RETURN JUST OPENED MY EYES. WHAT A CROOKED COMPANY WOOLRICH IS WITH AN UNPROFESSIONAL ITALIAN CUSTOMER SERVICE! IT’S IN ITALY NOW AND THE QUALITY OF THE SERVICE IS JUST BEYOND BAD! THE CUSTOMER SERVICE PEOPLE ARE NOT IN ANY WAY CAPABLE OF ANSWERING DIRECT QUESTIONS! I’VE BOUGHT AN EXPENSIVE WOOLRICH COAT FOR €790,- RECEIVED IT AND RETURNED IT! MY DHL TRACK AND TRACE SHOWED THEY RECEIVED MY RETURN ON THE 20th OF JANUARY 2023. AFTER THEY RECEIVED IT, I WAITED A WEEK BEFORE CONTACTING WOOLRICH BECAUSE NO REFUND WAS CREDITED ON MY CREDITCARD. THEY CONFIRMED THEY RECEIVED MY PARCEL AND TOLD ME THE DEPARTMENT THAT OVERSEES THE RETURN HAS A POLICY OF REFUNDING WITHIN 10 DAYS. SO ON THE 11TH DAY, I CONTACTED THEM AGAIN. THEY TOLD ME THEY WOULD EMAIL THE DEPARTMENT THAT WAS RESPONSIBLE FOR THE REFUND IMMEDIATELY AND STILL DAYS AFTER NOTHING HAPPENED. IT WENT ON LIKE THIS FOR MORE THAN 6 WEEKS OF EMAILING AND CALLING THEM. THAN AFTER 6 WEEKS THEY TOLD ME THE PARCEL THEY RECEIVED HELD ANOTHER ITEM THAN THE WOOLRICH COAT I DEFINITELY RETURNED. SO NO REFUND! UNBELIEVABLE BUT TRUE! I’VE BEEN TRYING FOR THE PAST 8 WEEKS NOW TO GET MY MONEY! I ASKED THEM SPECIFIC QUESTIONS WHICH THEY REFUSE TO ANSWER! LIKE; WHY DID YOU WAIT 6 WEEKS TO NOTIFY ME THAT MY PARCEL HAD ANOTHER ITEM IN IT? THEY JUST WILL NOT ANSWER THIS QUESTION. I DEFINITELY BELIEVE THE COAT GOT STOLEN IN THE RETURN PROCES EITHER BY EMPLOYEES AT THE RETURN FACILITY ITSELF OR BY DHL EMPLOYEES (BECAUSE OF THE BIG ASS WOOLRICH STICKER YOU GOT TO PUT ON THE RETURN PARCEL IT’S OBVIOUS WHAT’S IN IT)

I ASKED CUSTOMER SERVICE FOR THE CONTACT INFORMATION OF THEIR LEGAL DEPARTMENT. THEY REFUSE TO GIVE ME THE INFORMATION! I WILL NOT GET ANY CONTACT INFORMATION. THEIR SO CALLED INSURANCE POLICY DOES NOT FLY EITHER BECAUSE THE PARCEL WAS DELIVERED THEY SAY.

I WILL NOT LET THIS REST OBVIOUSLY BUT I WANTED YOU PEOPLE TO BE AWARE OF WHAT A SHADY COMPANY WOOLRICH HAS BECOME AND THE UNFRIENDLY SCAMMERS THAT ARE WORKING WITHIN WOOLRICH! JUST WANTED YOU TO BE WARNED NOT TO ORDER ANYTHING FROM THEM! IF YOU DO, YOU’LL REGRET IT AS I DID!

I’VE ALWAYS WORN WOOLRICH PARKAS, BUT I WILL NEVER EVER TOUCH THIS BRAND AGAIN AND NEITHER WILL MY WIFE AND CHILDREN! THOSE SCAMMERS JUST LOST A LOYAL CUSTOMER DUE TO THEIR DISRESPECTFUL AND BAD SERVICE!

Don't buy from Woolrich, at least not online. They have the worst customer service. They are unable to advice you on your order and on top of it, they are extremely rude and unprofessional. When I asked to speak with the manager ,I was told she is in a meeting ..this woman must be extremely busy or just constantly on her break. It's a simple return that end up be a nightmare experience. The return has still not being dealt with and I don't believe, reading the reviews it will happen any time soon... My mistake was not have read the reviews before purchasing the jacket!

Don’t buy from aWoolrich
Items are very pore quality and they don’t give you any guaranty on the items, they will only get you money and not refund or guaranty for those pre quality jackets

Politiche ti cambio taglia e attenzione al cliente sotto zero. Risposte dal customer care preconfezionate come se le problematiche fossero tutte riconducibili ad una domanda con risposta. Peccato mi sarei aspettato di più da un'azienda così. Sconsiglio vivamente se non volete fare di un acquisto uno snervamento per il quale avrete sborsato anche un pò di soldini. PESSIMI