Smart LivingAnmeldelser 

This place was actually super bad. They refused to show a vídeo of the apartment and after I came in, it was a total shock. The apartment was old and almost all of their apartments don’t have a common área to get to know your flatmates. Very important as a student I think.
Next to that: you need to ask for you deposit back. If you don’t do it between 60 days, it’s gone. This really feels like fraud. And if you ask for it within 60 days, They’ll send it to you in 7 weeks.

Everything is perfect until it's time to receive the deposit back.
I left the apartment in January and they simply do not give you back the deposit. Some workers claim changes on the financial department, others claim lot of work and because of that they do not have time to do those deposits. Don't trust them. They go by the name of LiveIt aswell.

Évitez cette agence à tout prix. Après avoir loué un appartement par leur intermédiaire en Espagne, le délais pour me rembourser ma caution étant dépassé, ils refusent désormais de me la rembourser sans aucune raison valable. Cela fait plusieurs semaines que j’essaye de les joindre et de leur faire part de ma situation. En tant qu'étudiant, cela représente une somme d'argent considérable et me met dans une situation financière très difficile. Soyez très prudents et évitez cette agence.

Avoid this agency at all costs. After renting an apartment through them in Spain, they are now refusing to return my deposit without any valid reason. As a student, this is a significant amount of money and it’s putting me in a very difficult financial situation. Be very careful and stay away from this agency.

I used this website to live in Valencia. They charge you a !months rent! of “service fee” for which you get barely anything in return. And after you leave they charge a €50 + VAT cleaning fee of your room, no matter how clean it was. This is held back from your deposit so you won’t see this money back. Living in the appartement however was fine. Would never choose again, but it was not absolutely terrible.

Believe all the bad reviews on OMG Smart Living.

Dishonesty and crooked business dealings was my experience. They will attempt to retroactively extract fees and charges that were never disclosed at the time of sale.
Stay away from this company if you don’t want to deal with people without integrity.

Terrible. Just terrible.

LAS RESEÑAS QUE TIENEN EN GOOGLE SON ÚNICAMENTE PARA LA SEÑORA DE LA LIMPIEZA. LAS RESÑAS EM GENERAL SON FALSAS.

En los primeros dos meses tuve que pagar para lavar mi ropa en una lavandería porque la máquina no funcionaba. La cocina estuvo dos semanas sucia sin que nadie la limpiara. Las limpiezas eran muy superficiales y se hacían con utensilios sucios y en muy mal estado. Solo se comunicaban con nosotros cuando tenían alguna queja, para amenazarnos con multas. Todos los días se dañaba algo en la casa.

El personal de mantenimiento entró a mi habitación sin aviso previo. Los apartamentos están viejos y en muy mal estado; para la cantidad de dinero que cobran, el estado en el que se encuentran es inconcebible. Todos mis compañeros de piso estaban decepcionados con la agencia. Nunca responden y, si lo hacen, es de mala gana.

La cereza del pastel es que, para que te devuelvan la fianza, hay que rogarles. Tardaron tres meses en devolverla y, aun así, incompleta.

Lo único positivo es una señora de limpieza que realmente intentaba hacer un buen trabajo; las demás no limpiaban bien. Los inodoros y las bañeras de todos los baños se tapaban constantemente. A veces, entre seis personas teníamos que compartir un solo baño porque los otros no funcionaban.

No hay dónde comer: el espacio es muy pequeño y mediocre, con una única mesa para seis personas. En verano, mi habitación era un infierno porque el aire no circulaba.

Es una completa estafa. Les recomiendo utilizar otra agencia o buscar en otro lugar. Encontrarán algo más económico y en mejores condiciones.

⭐ ENGLISH VERSION

THE REVIEWS THEY HAVE ON GOOGLE ARE ONLY FOR THE CLEANING LADY. The reviews about the agency itself are misleading.

During the first two months, I had to pay to wash my clothes at a laundromat because the machine didn’t work. The kitchen stayed dirty for two weeks without anyone cleaning it. The cleanings were very superficial and done with dirty and poorly maintained tools. They only contacted us when they had a complaint, usually to threaten us with fines. Something in the house broke every single day.

Maintenance staff entered my room without prior notice. The apartments are old and in very poor condition; for the amount of money they charge, their state is unacceptable. All my roommates were disappointed with the agency. They never reply, and if they do, it’s with a bad attitude.

The cherry on top is that you basically have to beg them to return your deposit. They took three months to give it back, and even then, it was incomplete.

The only positive aspect is a cleaning lady who genuinely tried to do a good job; the others did not clean well. The toilets and bathtubs in all the bathrooms constantly clogged. Sometimes six of us had to share one bathroom because the others didn’t work.

There is nowhere to eat: the space is very small and mediocre, with only one table for six people. In the summer, my room was an inferno because the air didn’t circulate.

It is a complete scam. I recommend using another agency or looking elsewhere. You will find something cheaper and in much better condition.

ASCO!!! ESTAFADORES!!!
Hace 3 meses que deje el piso y no me han devuelto la fianza.
No responden, y cuando lo hacen (solo personal de recepcion) te dicen que no pueden hacer nada, que el departamento de finanzas esta con retraso por "vacaciones de verano".
Por contrato son 6 semanas el periodo de devolución y aun no lo he recibido luego de 3 meses. Son un desastre.
Es un trato completamente impersonal sin ningún tipo de control de lo que ocurre en los pisos, jamás han solucionado los inconvenientes qué tuvimos durante la estadía.

What a terrible experience at the end. Check-in was fine. Room was fine. But eight weeks after check-out, no deposit refund. Where is my money? Who can I call? No one. This is modern-day robbery. Don't do business with these people. Untrustworthy.

The experience was the worst ever.
The place was very dirty and, despite our messages, we never saw any improvement or action from the company.

When you think that it can't be worse, besides the huge timeframe to get back the security deposit (that it is 6 WEEKS), they didn't sent me back my money.

There is no support from their side because there is no way to contact the finance department regarding the security deposit refund.

So, after 6 WEEKS, I don't have my money back, besides the ugly experience I already had during my stay.

Never even think about coming to live with them.
You will regret the rest of your life.

An absolutely dreadful experience, right from the start. At check in, I was forced to pay an extortionate deposit before being "accidentally" charged for two months' rent instead of one. Then, upon arrival at the flat, I noticed uneven, creaking floorboards, non-existent ventilation and terrible sound-proofing. I tried to make the best of it but was so dissatisfied that I ended up leaving after three months instead of nine, losing my deposit in the process. In short, if you are considering renting with Smart Living, DON'T.

Frente a la complicada situación de conseguir alquiler, me he topado con esta empresa. Muy ágil proceso de reserva, personal carismático, el piso muy cómodo, tal cual las fotos.
He podido empadronarme (obvio con reserva de 6 meses tal solicitan en el trámite ) y en mi piso hay una comunidad muy copada!!!

Alquilé una habitación en Barcelona por todo julio, y pagué 1.040 € por adelantado (520 € de reserva + 520 € de mensualidad). Desde el primer momento, todo fue una decepción tras otra.

Al ir a buscar la llave el día del check-in, y DESPUÉS DE HABER PAGADO recién ahí me informaron que:
• ❌ El ascensor no funcionaba (detalle fundamental que no se mencionaba ni en el aviso ni antes del pago).
• ❌ El empadronamiento solo es posible si alquilás por 6 meses (un trámite clave para mi residencia, tampoco aclarado AVISO ENGAÑOSO).

Ya esa información me hizo ruido, pero al llegar al lugar fue aún peor.

• ❌ El ascensor no solo no funcionaba sino que EL EDIFICIO ENTERO ESTÁ EN REMODELACIÓN hasta SEPTIEMBRE, con andamios, ruido de amoladoras, taladros, martillos, polvo y trabajadores entrando y saliendo constantemente.

• ❌ La llave que me dieron de la puerta principal exterior no abría, y la misma se puede abrir desde afuera metiendo la mano. Inseguridad total.

Tuve que subir 4 pisos con valijas por escalera, sin ayuda, y al entrar encontré un panorama de abandono absoluto:
• 🗑️ Montañas de basura acumulada en espacios comunes.
• 🧊 Heladeras colapsadas y sucias.
• 🚿 🤢Baños y duchas con hongos, piso negro y cortinas infectadas.
• ❌ Sin ropa de cama, ni limpieza previa.
• 🧽 A pesar de que dicen incluir servicio de limpieza, el lugar estaba en condiciones de abandono.

Nunca me quedé a dormir. Notifiqué todo desde el primer día, enviando fotos y mensajes a los encargados, que fueron cero empáticos, minimizantes y dilatorios. Estuve más de 10 días reclamando el reembolso, explicando que el lugar no coincidía con lo publicado ni ofrecía condiciones mínimas.

El resultado: solo me devolvieron la mitad del mes, ignorando su responsabilidad y el engaño.

📸 Las fotos del anuncio no reflejan la realidad.
📌 Vine a España con la mejor y lo primero con lo que tuve que lidiar fue con esto. Una experiencia que me generó estrés, pérdida de tiempo y dinero.

⚠️ ADVERTENCIA: Si estás por alquilar con esta empresa (Smart Living / Live It / SmartRental) te recomiendo encarecidamente que vayas a ver el lugar en persona antes de pagar.
Yo no volvería a confiar en ellos. NUNCA MAS.

We rented a double room from a company offering accommodation services in Valencia, trusting in their professionalism. Our reservation number is 2265. However, upon arrival, the conditions of the room were far below the promised standard. The room had not been cleaned, and only after multiple messages was a cleaning staff finally sent—late in the evening.

Beyond the cleanliness issue, the room had a number of serious problems, including an old and unsafe electrical system, a bed with a strong unpleasant odor, and a non-functioning shower. Therefore, on the first day, we informed the company that we could not stay under such conditions and that we would be checking out the following day.

Despite staying only two nights, we were told that the annual membership fee of €2,400 would not be refunded. We clearly stated that we were willing to pay only for the two nights we used the room, and that it is both an ethical and legal obligation to refund the amount corresponding to the unused period (particularly the membership and rental fees). Although the company claimed that refunds were not possible according to the contract, we believe that a contract is not valid when none of the promised services are provided.

During our short stay, we spent our time trying to resolve issues rather than enjoying our accommodation, and a livable environment was not provided. For this reason, we requested a full investigation of the company, a refund of the payment we made, and the application of necessary sanctions to prevent similar grievances. However, our payment has not been returned. This company is clearly acting fraudulently.

They’ll ask for a month rent + deposit + cleaning fee etc but will NOT refund any deposit. The excuse they gave me for not refunding my 800€ deposit is that I was late 2hrs checking out…
Avoid these scam artists!!

Avoid, avoid, avoid and again AVOID this company. I do not have to say anything positive about this company, it is simply horrible in every possible way

Experiencia pésima. No se hacen cargo de nada una vez has entrado y pagado. Las habitaciones son oscuras y mal cuidadas. Toca estar detrás de ellos, llamándoles para que te hagan caso. Y en el checkout te cobran una tasa de 60'50€ en concepto de limpieza. Limpieza de que? Ya que no limpian en la habitación, solo la cocina.
Peor imposible. Nada recomendable

¡Mala experiencia! No informan bien desde el primer momento de las condiciones. Al devolver la fianza te descuentan 60,5 euros en concepto de limpieza (sí, aparece en contrato pero no informaron verbalmente al formalizarlo, que hubiese sido lo correcto). Además, no es lógico ya que se supone que hay un servicio de limpieza y si es por limpiar la habitación, es un robo. Nada recomendable ya que la habitación no era nada del otro mundo, tenía hasta desconchones.

Atencion tengan cuidado en smart living no devuelven depositos. Te estafan y dicen que hay problemas con contrato. Mucho cuidado yo estoy en manos de abogados para que lleven el tema. Además ha sido la peor experiencia de mi vida, pisos en malas condiciones no reparan las cosas. Un horror huyan de esta página porque es una estafa

DISGRACE OF A COMPANY, IGNORING EMAILS ABOUT DEPOSIT. ITS BEEN OVER 3 MONTHS AND STILL HAVE NOT RETURNED DEPOSIT. AVOID AT ALL COSTS, SCAM AGENCY

Stay away at all costs. They advertised the ability to register for empadronamiento, which turned out to be false once I moved in. They also kicked me and out months before the contract expiration, and even charged full months rent even though I was forced to leave the place about 10 days earlier. To make matters worse, they also owe me 45 euros since April, ignoring multiple emails I’ve sent them.