RailClick Anmeldelser 3.937

Quick response to a question regarding some tickets.

Hola
Mi nombre es Raúl Camarena y quiero dar un reconocimiento y agradecimiento al Sr. Santiago Maza, por haberme guiado y asesorado de una manera atenta, objetiva y profesional a lograr mi meta de comprar boletos de tren desde Nápoles hasta Venecia (estación Santa Lucía) viajando en literas, con el horario y condiciones de viaje que yo requería, el Sr. Santiago me ayudó bastante, y logré mi objetivo Gracias a su valiosa ayuda. Reconozco en el fina atención, y bastante objetiva y profesional. Muchas Gracias

Me suis retrouver sur ce site qui m’a pris une double billet (l’un est plus cher ….) , celui ci remboursable sous pénalité !!
A fuire absolument,
SAV SCANDALEUX
Aucun geste commercial

Une expérience rapide claire et efficace

This compay is a scam. They create a website which looks like the official one (I was looking for Trenitalia and arrived on their scammy website that actually uses the official Trenitalia logo!!!) They debited my account twice on top of taking their handling fees. I hope I'll get my extra payment back and I hope my tickets are real. I am furious this is allowed!!

Customer Support Team was very prompt with their replies and the information they provided was helpful.

Had issues with on line booking But I got a lot of support and understanding. Thank you

La mejor experiencia en cuanto a respuesta y acción, no pensé que me iban a resolver todo en menos de 3 minutos y sin tener que hablar con una persona física, realmente sorprendido con esto, siempre usaré esta app gracias

Responded very quickly and answered my query

I had booked a return journey from Seville to Cadiz for the 30/10/25 last but the all outward trains to Cadiz were cancelled because of flooding on the track. I tried very hard to get a refund but to no avail. Renfe even denied that the train was cancelled.My dealings with Rail Click were worse than bad. My advice,book directly with train companies. John Daly

I had to changed my train and the help service was very quick.

Necesitamos modificar el horario de nuestros billetes y Santiago nos resolvió el problema de manera rápida y sencilla.

I purchased tickets from London to Paris and a return and then had to cancel them, which I did in the allotted time for a refund with a small fee. They won't refund them! I have all the emails of them saying I could have a refund and they refuse saying they don't have the emails, which I HAVE as proof. Complete rip off. I'm still fighting to get our money back.

Ce site se fait passer pour trenitalia mais n’apporte aucun des services de cette compagnie. On est trompé, on pense réserver sur trenitalia et en fait in est sur italtren. Aucun service , pas de remboursement en cas de retard important impossible de changer l’horaire de son billet. Ne vous faites pas tromper

Booked two tickets to travel Tirano-Milan on 12 January.
Then, hearing about train strikes, I contacted Railclick on 9th January to cancel those tickets.
Here's what I paid:
Tickets EUR 38.00
Service fee EUR 8.56
Basic protection EUR 9.98
Total EUR 56.54

and here's what I was refunded
Total refund EUR 34.20

Okay. a service fee I can understand - after all, they did provide a service in booking the tickets in the first place. But 'basic protection'? Against what, I'm not even travelling now. And how is €3.80 lopped off the ticket price.

Lesson here (and I should have already known this) don't book through agencies. Go direct to the train operators

Efficiently assisted with change to travel day & communicate same day!

Excelente gestión, están muy atentos ante cualquier duda que tengas. La forma de interactuar que tienen con los clientes es muy cercana, respetuosa y preocupada

Simple façade qui fait payer des frais pour aller sur le site officiel du prestataire. Arrivé par erreur (referencé avant le site du prestataire) des frais de paiement paypal apparaissent par surprise.
Plus gênant, besoin de modifier un billet. La société qui assure le voyage me renvoie vers Railclick qui décide unilatéralement d'annuler tous mes billets. Le remboursement, bien entendu, n'est pas complet au motif que le voyagiste prend des frais en cas d'annulation, alors qu'ils sont les seuls responsables d'une annulation que je n'ai pas demandée.
Et comme leurs prix sont ceux des voyagistes, autant aller chez le vrai prestataire.

Quick service and resolution to my concern.

I had to cancel the tickets and the refund was very quick.