RailClick Anmeldelser 3.936

la pagina y toda la información estan muy bien descritas

A team that listens and responds quickly.

J'ai posé une question sur le site pour savoir si les vélos pouvaient être transporté dans ce train : je n'ai eu aucune réponse.

I wrote my email Address incorrectly to my order. However, I managed to received my tickets through Contact Us pages by informing my correct email address. Excellent customer service, thank you very much.

Quick! Response in minutes

e super prático comprar as passagens pelo site, agiliza muito a viagem, principalmente para quem estava fazendo turismo como eu.

Fast answer, quick help. Great.

Je suis très satisfait du service.
Rapidité et efficacité.
Merci encore.

Booked through the site for Eurostar, realised I'd made an error with dates and tried to contact their customer service immediately - the phone line kept going to dial tone, and their online form kept giving an error code 403 (meaning the website had blocked me from sending the request through). Checked the prices as well and have been charged well over the price of the tickets direct on the Eurostar website. Best to avoid and always go direct. Shocking that this service even exists - its just a scam.

Systematic scam behaviour – posing under “Eurostar” branding and zero support.

This is not an isolated mistake — it is clearly a pattern. Read recent Google reviews.

Like multiple other reviewers, I booked through this website believing it to be an official Eurostar service due to the site branding and browser tab wording. During the booking process, the travel date was switched to the following day without clear warning, resulting in an accidental booking for the wrong date.

When I arrived at the station, Eurostar staff tried to help but immediately told me they could not assist because the ticket had been booked through a third-party reseller. I was advised to contact RailClick directly.

That was impossible. I called the phone number provided in the booking confirmation multiple times. It only connects to an automated Spanish message, with no way to speak to a human or receive help. There is effectively no customer support at all.

Because of this, I was forced to buy a brand-new ticket directly from Eurostar in order to travel, paying close to £400 for a one-way journey.

Reading other reviews here, it is obvious this company:
- Presents itself as Eurostar when it is not
- Uses a booking flow that causes date “errors”
- Becomes unreachable once payment is taken
- Leaves customers stranded and out of pocket

This behaviour is a scam. Avoid this company entirely. Book directly with the actual train operator.

I mistakenly booked my euro rail trip which we had planned for 28 December 2026 and entered 28 January 2026 as my booking date. Realising my error I cancelled the tickets but did not realise there was a no refund policy up to 7 days before the trip. There was significant cost involved just over €1,300 . When I contacted the customer service representative Jezhael Oritz today he was a breath of fresh air and he managed to process a refund. I had feared the worse but got a fantastic result.

Rapidez no atendimento.

Fácil sistema de compras y ante una equivocación mía en el mismo día me fue solucionado con amabilidad y prontitud
Ya he usado en otra oportunidad sus servicios y siempre con gran satisfaccion

Fantastic that I could change without charge my return ticket on which I made a reservation error!

RailClick was easy to use and when I asked questions, they responded immediately. I'd use them again.

Me resolvieron una incidencia que tuve con el correo electrónico en la compra de unos billetes de manera agil y urgente y con un trato exquisito.

Quick response to a question regarding some tickets.