Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
At frenchrails.com, we specialize in providing fast and easy train ticket bookings for journeys across France and Europe. As an official partner of SNCF, we grant our users access to over 1000 destinations, including iconic cities like Paris, Lyon, Nice, and Marseille. Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring France at their own pace!
Storbritannien
2,9
2 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This is a criminal organization. They advertised a return ticket from Paris to Sens, changing at Montereau each way, but what I received was merely a return ticket from Montereau to Sens. When I contacted them, they were evasive and obviously had a list of ready replies which purposefully misinterpreted my query and complaint.
We ordered tickets through frenchrails.com, which turns out to be part of the company Railclick. Everything looks trustworthy, but once we finalized the payment, we were directed to an error page. The payment had been done but we hadn't received the tickets. We called and mailed, but received no response. After calling with the bank, we had given up all hope.
!!! TIP: after a week we had the idea to call the actual french rail company SNCF. In their system, they were able to see that we had in fact bought the tickets, and sent them to us per mail. We were extremely relieved, but still extremely angry and dissapointed with the service of Railclick.
Besvarelse fra Frenchrails
Thank you for your feedback, Lois.
We’re truly sorry to hear about the issues you faced with your ticket order. We want to clarify that FrenchRails is an official booking platform, and we strive to provide a reliable service for our customers. We are official SNCF partners.
If SNCF was able to locate your tickets, it’s possible that there was a technical issue on their end, but we always aim to respond to customer inquiries promptly. Our support team is available 24/7.
We are committed to ensuring customer satisfaction.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
