The assistant who helped find me accessories for the eventual chosen dress was very helpful. However the till and leaving premises was not so good with other members of staff. Hopefully my outfit wi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to t... Se mere
Virksomheden har svaret
My husband and I visited the Edinburgh store on Saturday 6th of June and the two staff members on duty were very helpful and accommodating. I visited the store to find an outfit for an upcoming weddin... Se mere
Virksomheden har svaret
Had an issue with a dress I ordered. Went to Bluewater and they were amazing. They refunded the dress and helped me find something else suitable for what I needed. Considering there wasn't a lot of ti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktoplysninger
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Fremragende
8 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
agent was helpful and solved my issue…
agent was helpful and solved my issue thanks
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hello kamran, Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
Bobi at customer service dealt with my…
Bobi at customer service dealt with my request. I received excellent, prompt service. Very impressed. Thank you!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Susan,
Thank you so much for your kind words! We're delighted to hear that Bobi provided you with excellent and prompt service. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience.
If you need any further assistance with your Phase Eight purchases, please don't hesitate to reach out.
Beautiful Fay Dress
I bought a beautiful belted white dress with Palm Trees applied. It is a perfect fit so true to size.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Linda,
Thank you so much for your lovely review! We’re delighted to hear you love the belted white dress with Palm Trees and that the fit was perfect for you. Knowing it was true to size and made you happy means the world to us. Enjoy wearing your beautiful new dress!
Kind regards, Phase Eight Customer Care
I popped in to have a look…
I popped in to have a look…
I saw the same cotton T shirt I had planned to buy online . I was able to try it on thanks to a lovely assistant finding my size in the stockroom I also tried on and bought a really soft comfortable white T shirt.,
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Jane,
Thank you for sharing your experience! We’re so glad our team could help you find your size and that you loved the T-shirts you tried on. There’s nothing better than finding something both soft and comfortable. We can’t wait to welcome you back for your next visit.
Kind regards, Phase Eight Customer Care
Pleasantly surprised.
Was pleasantly surprised that there was so many things that appealed to me. I used to buy a lot of Phase Eight but then it didn’t seem to be right for me. This store was really well laid out. The staff were super friendly and helpful.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hello Janet . Thank you for leaving your excellent 5* review with us! I am over the moon to hear that you were greeted with great service in store, which resulted in you leaving the store completely satisfied. We look forward to welcoming you again soon! Kind Regards, Customer Care.
Phase Eight Metro Centre Excellent customer service from a…
Excellent customer service from a lovely young lady for `a Fluffy Fay Bolero Also from another visit for a collection of a dress that Phase Eight online sourced for me and I did Click and Collect from Gateshead Metro Centre store Would highly recommend
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Mary,
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our team, especially with your fluffy Fay Bolero and the dress collected from our Gateshead Metro Centre store. Your recommendation means a lot to us!
If you ever need anything else, please don't hesitate to reach out.
Wonderful service at the Bury st …
Wonderful service at the Bury st Edmund's store … the staff went above and beyond to help me find a dress for my son’s wedding.
I am so happy with my dress and cant can’t wait to wear it.
Thank you.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're thrilled to hear that our team at the Bury St Edmunds store went above and beyond to help you find the perfect dress for your son's wedding. It means a lot to us that you're happy with your dress and excited to wear it.
Wishing you a fantastic day at the wedding!
Love the clothing range and the staff…
Love the clothing range and the staff are very friendly and helpful
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback! We're delighted to hear that you love the Phase Eight clothing range and that our staff have been friendly and helpful. It's always our aim to provide a great experience for our customers.
If there's anything else we can assist you with, please don't hesitate to reach out.
Went in for a wee nosey
Went in for a wee nosey, and ended up with two lovely dresses. There was a top I looked at but the elastic on the buttons took two ppl to put together, so left. No ppl in changing rooms, so was nice & stressless - as usually I hate shopping if its busy.
8. maj 2026
Uopfordret anmeldelse
Excellent staff
Excellent staff. Good prices for good quality clothing.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you enjoyed both the service from our team and the quality and value of our clothing. Your feedback is greatly appreciated, and we look forward to seeing you again soon!
Kind regards, Phase Eight Customer Care
Lovely Molly on the Phase Eight Live Chat
I was helped by Molly on the Phase Eight Live Chat this morning.
Molly was efficient, helpful and lovely with it (even online).
My issue was sorted out quickly and positively and I shall be shopping again in Phase Eight next week!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Sandra,
Thank you so much for your wonderful feedback! I'm delighted to hear that Molly provided you with efficient and helpful assistance on the Phase Eight Live Chat. We truly appreciate you taking the time to share your positive experience, and we’re thrilled that your issue was resolved quickly.
We look forward to welcoming you back to Phase Eight next week!
Wonderful experiences
On Sunday, May 3rd, we visited the Phase Eight store in Milton Keynes and came across the wonderful Shabana, who, like a fairy from a fairy tale, served me brilliantly and thanks to her professionalism and attention, I bought two dresses, shoes, a bag and a scarf! Thank you, wonderful Shabana, without you and your advice and wonderful service, I would not have bought these wonderful outfits! I recommend that you look for Shabana when you visit Phase Eight!
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful review! We're delighted to hear that Shabana provided you with such exceptional service during your visit to our Phase Eight store in Milton Keynes. It's great to know that her professionalism and attention helped you find such beautiful outfits. We truly appreciate your kind words and recommendation. We look forward to welcoming you back to Phase Eight soon!
Very important
Really disappointed with customer service. I’m a very good customer of phase eight- spent literally thousands of pounds with them. For the first time I had a problem with dress I bought and took it back to the shop in Watford I’d bought it from. Manager agreed dress was substandard but couldn’t give me a credit- I wasn’t asking for money back- but I had to call customer services. An hour later spoke to lovely lady who told me to leave dress and a credit would be with me within an hour. I waited two hours- nothing- called back- was told there was no one to speak to me and I just had to wait for credit. Finally appeared in my spam at 6.00pm- guess what - link won’t work. So I now have no dress and no credit. I had to take a day off work to do this which has cost me money and at 1.00pm yesterday customer service was already closed. Really not good enough phase eight- from a loyal customer for at least 10 years…
9. maj 2026
Uopfordret anmeldelse
I found the dress I wanted in the right…
I found the dress I wanted in the right style and, most importantly, in the petite section. The first size I tried on was too big but the very help assistant immediately went out the back and returned with the smaller size which was a perfect fit.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words! We're delighted to hear that you found the perfect dress in the petite section and that our assistant was able to help you quickly find the right size. It's wonderful to know it was a perfect fit for you.
If you need any further assistance or have any questions, please don't hesitate to reach out. We hope you enjoy your new dress!
I buy online I put size 14 I recieved…
I buy online I put size 14 I recieved size 18 it was so big I pay for tax Delievery no body answer phone I send email they said equivalency how that I felt very sad
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Haneen Hasan,
Thank you for reaching out and sharing your experience. I am very sorry to hear that you received the wrong size and that you have had difficulty contacting us by phone.
I completely understand how disappointing it must be to order a size 14 and receive a size 18 instead, especially after paying for delivery and tax.
Please allow me to assist you in resolving this. Could you kindly contact us via live chat? Thank you for your patience, and we look forward to making this right for you.
All the assistants were extremely…
All the assistants were extremely pleasant and helpful. The shop us also very well stocked.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Mrs S Brown,
Thank you so much for your kind words. We're delighted to hear that our assistants were pleasant and helpful, and that you found our shop well stocked. Your feedback means a lot to us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Paid for next day delivery 3 separate…
Paid for next day delivery 3 separate times. The first two orders we're before Christmas so I thought maybe it was backlogged never arrived Ordered at 11am so it was before 2pm. Arrived 2 days later. Again ordered in May take a chance. No delivery next day, also only part of my order was shipped which it did not say online. Still waiting for my parcel to arrive. Shocking from a company that charges a higher price for their clothing.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for reaching out and sharing your experience. I'm very sorry to hear about the issues with your next day deliveries and the partial shipment of your order. We understand how frustrating this must be, especially when you’ve paid extra for expedited delivery.
Please be assured that we take your feedback seriously and are looking into why your orders didn’t arrive as expected. If you'd be willing to provide your order details, we can investigate further and work towards resolving this for you promptly.
We appreciate your patience and sincerely apologise for the inconvenience caused. Your satisfaction is important to us, and we hope to restore your confidence in Phase Eight.
Returned a dress from Ireland to the UK…
Returned a dress from Ireland to the UK and they charge you €20 to do so. The return is extremely slow moving two weeks now and no refund yet. Will never buy again in the future.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for sharing your experience with Phase Eight. We sincerely apologize for the inconvenience caused by the slow return process and the high charges from Ireland to the UK. We understand how frustrating this must be, especially with the refund delay.
If you would like to provide any further details or need assistance, please don’t hesitate to contact us directly.
Excellent customer service
The customer service response was fantastic - responded immediately with a good solution.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words! We're delighted to hear that our customer service team provided you with a prompt and effective solution. At Phase Eight, we strive to offer the best support possible, and your feedback truly means a lot to us.
If you need any further assistance, please don't hesitate to reach out.
Phase 8 Manchester .
Phase 8 Manchester .. After being in Manchester all day shopping I finally got to your store, upon arriving the lady who served me can’t remember her name went above and beyond, I tried a dress on first, went to show my son, the lady came over then I spotted another dress, I call it the Julia Roberts in Oretty Wonan horse race dress, I tried it on a size 14, (from dropping from a 20 to 14 in over a year) she came over to help adjust then she said, I’m going to see if we have a 12 as it’s a bit to baggy around the shoulders arms. Size 12…. IVE NOT BEEN A SIZE 12 in years it fitted like a glove, not only was she attentive to me, she even engaged with my son ..
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your wonderful experience at our Phase Eight Manchester store. We’re thrilled to hear that our team member went above and beyond to assist you and that you found such a special dress- congratulations on your amazing achievement in dropping from a size 20 to 14! It’s great to know our staff was attentive in helping you find the perfect fit.
We truly appreciate your kind words and look forward to welcoming you back to Phase Eight soon.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.