The assistant who helped find me accessories for the eventual chosen dress was very helpful. However the till and leaving premises was not so good with other members of staff. Hopefully my outfit wi... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to t... Se mere
Virksomheden har svaret
My husband and I visited the Edinburgh store on Saturday 6th of June and the two staff members on duty were very helpful and accommodating. I visited the store to find an outfit for an upcoming weddin... Se mere
Virksomheden har svaret
Had an issue with a dress I ordered. Went to Bluewater and they were amazing. They refunded the dress and helped me find something else suitable for what I needed. Considering there wasn't a lot of ti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktoplysninger
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Fremragende
8 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful staff at union Square…
Very helpful staff at union Square Phase Eight stoire.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Neil,
Thank you for your kind words! We’re so glad to hear you had a great experience with our team at the Union Square store. We’ll be sure to share your feedback with the staff, they’ll really appreciate it. We look forward to seeing you again soon!
Kind regards, Phase Eight Customer Care
Excellent customer service.
I encountered a problem with the refund, but it was promptly resolved. Excellent customer service.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Lisette,
Thank you so much for your kind words. I’m delighted to hear that the refund issue was resolved promptly and that you were happy with our customer service. If you need any further assistance with Phase Eight, please don’t hesitate to reach out.
Amazing experinece
The attention given by staff is superb and the choice of clothes and the quality is amazing. My first time shopping in Phase Eight and it certainly won't be my last
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Heather,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the attention from our staff and loved the quality and selection at Phase Eight. We can't wait to welcome you back for your next visit!
The staff were attentive and friendly
The staff were attentive and friendly. They were dealing with learning a new till system but communicated that being the reason for a delay. Communication is key and they were great at it
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Rebecca,
Thank you so much for your wonderful feedback! We're delighted to hear that our staff were attentive and communicated clearly during their learning of the new till system. Your kind words mean a lot to us at Phase Eight. We truly appreciate you taking the time to share your experience on Trustpilot.
Best regards,
Phase Eight Customer Care.
Excellent
Excellent. Staff are extremely helpful. Just a shame that their stock room is so far away from the store! Poor staff running up and down to the store room!! And costumers waiting for them to return! Shame all the stock can't be out in the store!!!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback about our staff at Phase Eight. We're delighted to hear you found them extremely helpful! We really appreciate your understanding regarding the stock room location. We’re always looking for ways to improve the shopping experience for our customers and your comments will definitely be taken onboard.
Thanks again for sharing your thoughts with us!
Wonderful staff
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear NJB,
Thank you so much for your kind words! We're thrilled to hear that you found our staff wonderful. If there's anything more we can assist you with, please don't hesitate to reach out.
Best regards,
Phase Eight Customer Care.
Helpful knowlegable staff
Very pleasant environment. Clothes are well made and cosistently sized. Staff were excellent at the Fosse Park store. Knowledgable and very helpful.
4. maj 2026
Uopfordret anmeldelse
Badly packaged dress
Ordered a gorgeous pleated dress and was so disappointed when it arrived as it was stuffed into a plastic bag and was so creased. I contacted customer services straight away and explained how I had received the dress and they said to get is steam pressed and then request a refund of any costs. The dry cleaners refused to do it as they said the steam might make the pleats fall out. For a dress costing £179 to be sent out like that is dreadful. I was expecting it to be sent out on a hanger at least. It wasnt even folded with tissue paper! Customer Services were helpful but couldnt do a lot! Sadly dress returned for refund. I wonder if this is usual?
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for sharing your experience with us. We're truly sorry to hear that your beautiful pleated dress arrived creased and in packaging that did not meet your expectations, especially given the price and quality standards we strive to maintain at Phase Eight.
We appreciate you reaching out to our customer service team and understand the frustration caused when the suggested steam pressing was not a viable option. Please know that we take your feedback seriously and will review our packaging and delivery processes to ensure our garments are protected and presented better in future.
If you haven't yet, please contact us directly so we can assist you further with a resolution and ensure your satisfaction. Your experience matters to us, and we want to make this right.
Thank you for your patience and understanding.
Makayla was really helpful
Makayla was really helpful. I was chasing up a next day delivery that they managed to help with via the chat site.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words! We're delighted to hear that Makayla was able to assist you promptly with your next day delivery through our chat site. If you need any further help, please don't hesitate to reach out.
St. Albans Phase Eight
The shop in St. Albans was bright, clean and inviting. The staff were very attentive but not in your face. They were very helpful and have welcome advice retains fitting, shape and style.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback about your visit to our St. Albans store. We're delighted to hear that you found the shop bright, clean, and inviting, and that our staff were attentive and helpful with advice on fitting, shape, and style. Your kind words mean a lot to us and motivate us to continue providing excellent service.
The layout and armosphere in the…
The layout and armosphere in the Morpeth shop was very calm, welcoming and understated.
The staff member who attended to us was patient, relaxed and keen to help.
After we choose the dress and jacket, she suggested that we could bring them back, just before our continental holiday to be 'steamed' and pressed, and prepared for being packed for our flight.
We left feeling that all was well and that we would shop again at Phase Eight
Well done.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback. We're delighted to hear that you had such a calm and welcoming experience at our Morpeth shop, and that our staff member made you feel well cared for. We're always happy to help with your needs, including steaming and preparing your items before your holiday.
We look forward to welcoming you back to Phase Eight again soon.
My daughter is getting married next…
My daughter is getting married next year and the hunt for Mother of the bride shopping has begun. Due to going naturally grey my colour palette has changed and so styling advice of any kind is very much appreciated. My Mum has also done the same and her hair colour has changed it’s now white so her go to colours have changed too. So yesterday three generations went to Phase Eight in Manchester City Centre where we met Chrissy and Kat. If you’re looking for a boutique experience without booking in advance then I cannot recommend this store enough. Usually I hate shopping and I am lucky if I walk away with one thing. Honestly I tried on four outfits. Different styles and colours and could have bought the 4 for all different reasons. One of the dresses I felt like Nesta at the ball in Acotar (if you know you know). Customers in the shop came up to me and even gave their seal of approval and one customer said she would be back to try on one of the dresses I looked that good. I have never had an experience like it. My mum tried jumpsuits on and styles she never would have chosen herself and found the one. It was such an incredible day we were still talking about it round the dinner table. The only thing that was missing was everyone in the shop bursting into a song the day just was magical. Huge thank you again Chrissy and Kat you will be seeing me very soon with my husband.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
hank you so much for taking the time to leave such a wonderful 5-star review on Trustpilot about your recent experience at our Phase Eight store in Manchester City Centre. We are delighted to hear that Chrissy and Kat provided you, your daughter, and your mum with attentive and personalized styling advice during your Mother of the Bride shopping. It’s fantastic that the three generations could enjoy this special moment together.
We truly appreciate your kind words and are here to support your styling journey as your colour palettes evolve. Should you need any further assistance or advice, please do not hesitate to reach out.
Wishing your daughter a beautiful wedding day and looking forward to welcoming you back soon.
All the staff were very attentive and…
All the staff were very attentive and helpful throughout, creating a welcoming and supportive atmosphere.
Sally’s help and advice were particularly brilliant. Her guidance made the experience even better and truly reflected the high standard of service customers appreciate.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words and positive feedback. We're delighted to hear that our staff provided a welcoming and supportive atmosphere during your experience. I will be sure to pass on your special thanks to Sally – she’ll be thrilled to know her guidance made such a difference.
We truly appreciate your support of Phase Eight and look forward to serving you again soon.
The staff were very helpful and went…
The staff were very helpful and went out to their way to help. They were only young ladies, but they were lovely and had a very nice manner about them.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Glenys,
Thank you so much for your lovely feedback! We're delighted to hear that our team were helpful and made your experience a positive one. I'll be sure to pass your kind words on to the young ladies you mentioned—they'll be thrilled to know they made such a great impression.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Phase Eight Customer Care.
Exchange in store
I sadly needed to return an item as not quite right, but tried on a few different options & found another one which was perfect, thanks again for help. Ladies in Wimborne are all lovely.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words and for sharing your experience with us on Trustpilot. We're delighted to hear that you found the perfect item after trying a few options, and that our team in Wimborne provided you with lovely assistance. Your satisfaction means a lot to us at Phase Eight.
Please don't hesitate to reach out if you need any further help.
Only browsing....
I was browsing for a race - day hat and hadn't expected to have any success so I was really happy to find the perfect hat and shoes! Really helpful staff. Only gripe, (and this is minor) was that I should have asked for a hat from the stock collection rather than the one that had been on display. The one I purchased had a slightly loose bit of material, doesn't matter too much and my own fault for not asking the question. Really helpful, friendly staff and a good shopping experience.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Sam,
Thank you so much for your lovely feedback! We're delighted to hear you found the perfect race-day hat and shoes, and that our staff were helpful and friendly during your shopping experience. We're sorry to hear about the slight issue with the material on the hat. If you ever wish to explore our stock collection or need any assistance in the future, please don't hesitate to reach out – we'd be more than happy to help.
Thanks again for choosing Phase Eight, and we look forward to welcoming you back soon!
Very welcoming
It was my 1st time in there shop & the ladies were lovely & very helpful myself & lady had a long conversation & she was so understanding what a lovely shop & lots to choose from x
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're delighted to hear that your first visit to our Phase Eight shop was such a positive experience. Our team takes great pride in being helpful and understanding, and it's lovely to know you enjoyed the conversation and found plenty to choose from.
We look forward to welcoming you back soon!
Lovely Store clothes and great Customer Service
The Shrewsbury branch is a pleasure to visit . An old building in keeping with a medieval Town. The interior is light and beautifully laid out. The Staff are wonderful ,always a smile and a "can I help you?" I like having suggestions made when I say what I am looking for.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback about our Shrewsbury branch. We're delighted to hear that you enjoy visiting our store and appreciate the historic setting as well as the friendly, helpful service from our team. Your kind words truly motivate us to continue providing the best shopping experience. If there's anything specific you're looking for in the future, please don't hesitate to ask- we're always here to help!
Zlata/Carol
Zlata. So this my first ever visit to Phase Eight store in Leeds store 961. My daughter is getting married in September this year. We both spent the day in Leeds on Friday 1st May. On entering the shop i had gathered a few occassion dresses. The lovely shop assistant Zlata offered to take them into the changing room to allow us to continue looking. Once we had gathered the dresses i went in to try them all on. We had narrowed it down to 2 outfits but unsure of the best size for me....Zlata came into the changing rooms to give us her honest opinion...she spent ages with us..very professional and nothing was too much trouble. She was absolutely amazing! Then Carol the other shop assistant came in and confirmed the colour and outfit which suited me best. Both these lovely ladies were amazing I have to say. I work within the public sector and for me customer service is key. I too rely on patients/customers surveys and i think it plays a vital role. I just want to thank both these ladies sincerely and i will be sure to return to this store in the future. Thankyou Zlata and Carol. Xxxx
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Doris,
Thank you so much for sharing your experience at our Phase Eight Leeds store. It's wonderful to hear that you and your daughter spent a special day with us, especially as you prepare for such an important occasion. I'm glad Zlata was able to assist you in finding some beautiful dresses and help with the fitting process. If there is anything more we can do to support you in selecting the perfect outfit for the wedding, please don't hesitate to reach out. We wish your daughter a joyful wedding and look forward to welcoming you back to Phase Eight soon.
Best regards,
Phase Eight Customer Care.
The staff assisted with my search for…
The staff assisted with my search for some occasion tops for my holiday they were most helpful.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind words and for sharing your experience on Trustpilot. We're delighted to hear that our staff were helpful in assisting you with finding the perfect occasion tops for your holiday. At Phase Eight, we strive to provide exceptional service and it’s wonderful to know we made your shopping experience enjoyable.
If you need any further assistance, please don’t hesitate to reach out. We look forward to welcoming you back soon!
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