The staff in the Dorchester store were wonderful. The first lady, who's name I didn't catch, was enthusiastic without being pushy, bringing my attention to various items she thought I might like to t... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband and I visited the Edinburgh store on Saturday 6th of June and the two staff members on duty were very helpful and accommodating. I visited the store to find an outfit for an upcoming weddin... Se mere
Virksomheden har svaret
Visited the Liverpool store last week with my daughter and daughter in law. Suzanne was amazing, she was patient and supportive when helping my daughter find 2 perfect dresses for 2 occasions we have... Se mere
Virksomheden har svaret
Had an issue with a dress I ordered. Went to Bluewater and they were amazing. They refunded the dress and helped me find something else suitable for what I needed. Considering there wasn't a lot of ti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Kontaktoplysninger
MIQ Logistics, ME2 4ER, Rochester, Storbritannien
- 02088774001
- web@phase-eight.co.uk
- www.phase-eight.com
4,6
Fremragende
8 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was only refunded for one item
I was only refunded for one item, the parcel contained two. A lovely lady call Iris sorted it out straight away.
Very happy with the customer support. Will definitely use again
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Kim,
Thank you so much for your kind words and for taking the time to share your experience. I'm glad to hear that Iris was able to resolve the issue promptly and that you are happy with our customer support.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Phase Eight soon!
Extremely pleasant
Extremely pleasant, friendly and knowledgeable member of staff when visiting store earlier this week. Tried on a number of dresses, staff member helpful in choosing the right dress. Thank you.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Nicky,
Thank you so much for your lovely feedback! We're thrilled to hear that our team provided a pleasant and helpful experience while you were visiting the Phase Eight store. It's great that you found the perfect dress with their assistance. We truly appreciate you taking the time to share your experience.
If you need any further help, please don't hesitate to reach out.
I needed a hat for my wedding outfit
I needed a hat for my wedding outfit. I had seen the phase eight hats and the Wimborne store had a wide range in the navy blue colour.
The two staff were very kind and I chose a navy fascinator to buy
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Rosalind,
Thank you so much for sharing your lovely experience with us. We're delighted to hear that the Phase Eight team at the Wimborne store were kind and helpful in assisting you, and that you found the perfect navy fascinator for your wedding outfit. We hope it added a special touch to your big day!
If there's anything else we can assist you with, please don't hesitate to reach out.
Great customer service
My dress arrived creased with the buttons & belt undone. Iris from the live chat sorted my issue out within 5 minutes & offered a 20% discount for the inconvenience. I’m very pleased with the outcome.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi there,
Thank you for your feedback. We’re sorry your dress arrived less than perfect, but we’re so pleased Iris was able to resolve everything quickly for you. We’ll be sure to pass your kind words on to her. Thank you again for your patience and support, we hope you love your dress!
Kind regards, Phase Eight Customer Care
Helpful staff
The lady who served me was extremely helpful in getting me to try on a different jumpsuit to the one I wanted to check my size. Unfortunately you do not sell petite in stores so the one I wanted had to be sent. It has now arrived but my only grudge it was very creased which it would not have been had I been able to buy in your store or Bradbeers in New Milton which is easier for me. I do not send for things and this makes shopping for clothes that you sell more difficult. Store staff were exceedingly helpful.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi there,
Thank you for taking the time to leave such detailed feedback. We’re so pleased to hear that our store team was exceedingly helpful and that your stylist took the time to assist you with sizing and alternative options.
We are sorry to hear that your jumpsuit arrived heavily creased and understand your frustration, particularly when you would have preferred to purchase it directly in store. We appreciate your comments regarding the availability of petite styles, and we understand how important it is for shopping to feel convenient and stress-free.
Your feedback is incredibly valuable and will be shared with the relevant teams as we continue to improve both our in-store offering and delivery experience. Thank you again for your kind words about our staff, and we hope to welcome you back again in the future.
Kind regards, Phase Eight Customer Care
Jane and Tilly at Cheshire Oaks are the best!
Jane and Tilly (I hope I have their names right - apologies to them if not) at Cheshire Oaks made a wedding guest outfit shopping trip that I really was not looking forward to, into a really lovely experience. They were very friendly, ultra helpful, and found me dresses that I would never have looked at, all of which were a bargain. I ended up buying three dresses. Thank you both so much!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear JY,
Thank you so much for your lovely feedback! I’m delighted to hear that Jane and Tilly at Cheshire Oaks made your wedding guest outfit shopping experience so enjoyable and helped you find some wonderful dresses. Your kind words mean a lot to us, and I’ll be sure to pass them on to both Jane and Tilly.
Congratulations on your new purchases, and we hope you have a fantastic time at the wedding!
Best wishes,
Phase Eight Customer Care.
Great service
The sales assistant was so helpful. She was very attentive. After trying on the jumpsuit to find it was too large, she ordered me the correct size. The assistant was a credit to your company. Thank you. My order arrived next day and it fits perfectly.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear customer,
Thank you so much for your kind words! We're delighted to hear that our sales assistant was able to help you find the perfect size and that your order arrived quickly and fits perfectly. Your satisfaction means the world to us, and we'll be sure to pass your compliments on to the team.
Thank you for choosing Phase Eight.
Best regards,
Phase Eight Customer Care.
Birmingham Store
I visited the Birmingham store to return a item which was completed efficiently and the staff were friendly and helpful. I ended up trying another dress on and so made a purchase as well. What was brilliant was the helpfulness of the staff and there honest advice. Thanks
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Wendy,
Thank you so much for taking the time to share your experience at our Birmingham store. We’re delighted to hear that our staff were friendly, helpful, and provided honest advice during your visit. It’s wonderful that you found a dress you loved and had a smooth return process as well.
We truly appreciate your kind words and look forward to welcoming you back to Phase Eight soon!
Warm regards,
Phase Eight Customer Care.
Excellent service throughout 👏
Excellent service throughout 👏. The ladies are very helpful in Meadowhall store . Highly recommend. As I was shopping for a outfit for my sons wedding
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your wonderful feedback! We're thrilled to hear that you received excellent service from our team at the Meadowhall store and that they were able to assist you while shopping for your son's wedding outfit. Your recommendation means a lot to us.
Had an issue with a return and Bobi…
Had an issue with a return and Bobi sorted it out for me.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for your feedback! We're glad to hear that Bobi was able to resolve your return issue quickly and efficiently. If you need any further assistance with Phase Eight products, please don't hesitate to reach out.
Helen, the best assistant in the outlet
Helen was truly amazing, both my boys were getting married within 6 weeks of each other. I went in twice to buy my outfits and Helen was absolutely fantastic! Did so much for me! She rang another shop for the jacket to go with my dress and got it sent to the shop for me! She went above and beyond on each visit. So thank you so much!
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for sharing your wonderful experience with Helen! We're thrilled to hear that she went above and beyond to help you find the perfect outfits for your boys' weddings. It’s great to know she made the process easier and more enjoyable for you. We’ll be sure to pass on your kind words to her.
Wishing you and your family all the best for the upcoming celebrations!
Very helpful staff
Very helpful staff, especially Ellie and Olga. Went in with no expectations but found shoes, bag, fascinator and a pashmina to match my dress perfectly.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback! We're thrilled to hear that Ellie and Olga provided you with such helpful service and that you found the perfect shoes, bag, fascinator, and pashmina to complement your dress. It's wonderful to know we exceeded your expectations. We look forward to welcoming you back to Phase Eight soon!
Two part dress order one part missing
Purchased a dress with sheer over blouse. Only the dress part arrived. On their site someone had mentioned this had happened to her but I assumed it was a one off until it just happened to me. How can a company sell a dress and fail to send the complete two parts of the outfit. Does no one check the order against the product when packing. Now I am to be charged for returning half an order. Very unhappy first time and now last time customer.
Update
Got my refund minus the return delivery fee. I did not return the incomplete outfit because of any fault on my side. The fact that it is only £1.95 charge is irrelevant. I was not interested in paying £1.95 to end up getting an incomplete outfit, packing it up again and driving down to my post office. I should charge P8 for wasting my time not have them charge me for returning their mistake
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi BritMama,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience caused by receiving only part of your order. This is certainly not the standard we aim for.
To help us resolve the issue with the return delivery fee charge and ensure it is rectified promptly, please contact our Customer Care team with your order details. They will be able to assist you directly and make sure everything is sorted to your satisfaction.
We appreciate your understanding and hope to have the opportunity to make this right for you.
I went in to brows and try on some…
I went in to brows and try on some mother of the bride outfits. I was helped by a lovely assistant who couldn't have been more helpful. I wasn't out to buy as I wanted to go to a few more shops but with the help of the assistant found what I had been looking for there and then only to be told when paying there was a 25% discount so one very happy shopper.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your lovely feedback! We're thrilled to hear that our assistant was able to help you find the perfect mother of the bride outfit and that you enjoyed the discount. It's always our goal to make every shopping experience a happy one. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Efficient friendly staff who were…
Efficient friendly staff who were helpful
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Christine,
Thank you for your kind review. We’re so pleased to hear you found our staff efficient, friendly, and helpful. Providing great service is really important to us, and we appreciate you taking the time to share your feedback. We hope to see you again soon!
Kind regards, Phase Eight Customer Care
Vera at Edinburgh George St 👍
Vera at Edinburgh George St was excellent - helped me choose and try some lovely clothes. Really appreciated her spending time with me. Thank you Vera
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Hi Judith,
Thank you for your lovely feedback. We’re so pleased to hear Vera at our Edinburgh George St store provided such excellent service and helped you find some beautiful pieces. Taking the time to make customers feel comfortable and confident is so important to us, and we’ll be sure to pass your kind words on to Vera. Thank you again for sharing your experience.
Kind regards, Phase Eight Customer Care
We love the Phase EIGHT PETITE DRESSES
We love the Phase EIGHT PETITE DRESSES
unfortunately this one did not suit
Liliana was most helpful in identifying our return
Thank you
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear Mr Ovall,
Thank you so much for your kind words about our Phase Eight Petite dresses. We're sorry to hear that this particular one didn't suit you, but we're glad Liliana was able to assist you with your return.
If you need any further help or want recommendations for other styles, please don't hesitate to reach out. We're here to help you find the perfect fit.
Warm regards,
Phase Eight Customer Care.
Staff very patient and helpful very…
Staff very patient and helpful very pleasant experience
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Dear customer,
Thank you so much for your kind words! We're delighted to hear that our staff were patient and helpful, making your experience a pleasant one. Your feedback means a lot to us at Phase Eight.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Phase Eight Customer Care.
Phase Eight Rosada :Onprofessioneel en niet klantvriendelijk
Aangaande het filiaal in Rosada Fashion Outlet te Roosendaal: Koop hier vooral geen kleding als je twijfelt over je aankoop, want de retourvoorwaarden op de kassabon worden niet nageleefd. Op de bon staat duidelijk vermeld dat artikelen, met en zonder korting, binnen 14 dagen geretourneerd kunnen worden in het filiaal van aankoop. Toch werd onze terugbetaling geweigerd, terwijl wij binnen de termijn terugkwamen met de jurk en kassabon.
Wij zijn hiervoor een tweede keer teruggekomen op advies van het personeel, zodat dit met de manager opgepakt kon worden.
Hierom kwamen we de volgende dag terug, waarop we nog anderhalf uur op haar moesten wachten. De manager reageerde direct defensief en zei letterlijk dat zij de terugbetaling weigerde en dat het haar niet uitmaakte wat er op hun eigen kassabon staat. Ze stond er niet voor open om in gesprek te gaan om naar een oplossing te zoeken. De eerste keer gaf de verkoopster zelf toe dat zij niet had vermeld dat retourneren niet mogelijk zou zijn. De tweede dag werd deze uitspraak ontkent door de manager, de verkoopster zou het niet meer weten volgens haar. Volgens de manager wordt bij elke verkoop van kortingsartikelen benoemd dat retourneren niet mogelijk is, dit is dus niet waar! De verkoopster keek ons helaas niet meer aan en zei niet eerlijk wat ze de dag ervoor had toegegeven. Er lijkt sprake te zijn van angst voor de manager onder het personeel.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you for sharing your experience regarding the Rosada Fashion Outlet in Roosendaal. We’re sorry to hear about the issues you faced with your return.
To assist you further and resolve this matter, please get in touch with our Customer Care team. They will be able to look into your case in detail and offer the best possible solution.
We appreciate your understanding and look forward to helping you.
Had to contact live chat
Had to contact live chat, agent Liliana, who looked into my query and was able to update me. Thank you for your help
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Phase Eight
Thank you so much for your kind feedback! I'm delighted to hear that Liliana was able to assist you promptly and update you on your query. If you need any further help, please don’t hesitate to reach out.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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