Well last week I had my HD fail and lost all my email to this company.could not get into my emails or on to my account call the company and was connected to a great tec person in customer services th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Reasonably quick to answer the phone and handled my request speedily. (No unwanted sales push to upgrade or any nonsense. Just did what I asked.) I've phoned technical support in the past too and t... Se mere
Virksomheden har svaret
Kyle was very informative, knowledgeable and attentive dealing with me being a novice in the world of tech. He was swift in assisting me to restore my lost email and made me feel confident that all wa... Se mere
Virksomheden har svaret
I was totally confused by various emails regarding services charges due for the provision of my emails. However, a helpful telephone call with Jordan sorted it all out to my complete satisfaction. I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Webhostingvirksomhed
- også i
- DNS-udbyder
- E-mailudbyder
- Internetserviceudbyder
- Udbyder af e-handelsløsninger
- Websitedesigner
Skrevet af virksomheden
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Skrevet af virksomheden
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Kontaktoplysninger
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Storbritannien
- 0345 363 3632
- www.names.co.uk
4,4
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience and customer service
Great experience and customer service
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your feedback. We're delighted to hear you had a great experience.
Very quick and professional
Both representatives I spoke with were friendly, knowledgeable and professional, resolving the issues quickly. Thank you
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you so much for sharing this! We're delighted to hear our team was friendly, knowledgeable, and professional in resolving your issues quickly.
We'll be sure to pass along your kind words to them. Thanks again for taking the time to leave this feedback! 😊
Outrageous cost
Outrageous cost! They advertise they give .co.uk domains for free for a year but then they really ramp up their fees far beyond anything reasonable. Two years down and I'm paying £53.39 up from £4.79 in the first year for one year renewal of my domain name. And if you want to transfer to another provider they charge you £12 per domain name - no other provider charges to change providers and my new provider charges a flat rate every year for less than $10!!!
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for sharing your feedback. We're sorry to hear that you feel this way about our pricing and renewal process. We aim to provide information about promotional offers, renewal pricing and auto-renewal as clearly as possible, and we appreciate you raising this, we'll be happy to share it with the relevant team as an opportunity to review and improve how this information is presented.
Our free domain offers are promotional offers, and the renewal price after the initial free period is provided as part of the purchase information. Customers can disable auto-renewal at any time if they do not wish to continue with the domain.
We also provide information on transferring domains to another registrar, and customers are free to do so in accordance with the relevant registry requirements.
We're sorry that you felt the process was difficult, and we appreciate you taking the time to share your experience with us.
One of the worst service providers
One of the worst service providers I have dealt with. My bysiness website has been down for a week. I raised a ticket and have chased them every day. It is still down with no updates from their side. I am loosing customers at a result. Now I have no option but to go with another service provider. I am so disappointed with their services. Their technical support is rubbish with no support at all.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Hi Rohit,
We're truly sorry to hear about your experience. It took some time to review a significant amount of code on your website, but we hope the information provided has helped target the source of the issue for you. We're sorry the process didn't meet your expectations on this occasion, and we appreciate you sharing your feedback with us.
Prompt reassurance, but not quite concluded
My telephone call was answered quickly. I was reassured that the ‘dodgy’ e-mail I’d received purporting to be sent by names.co.uk was indeed SPAM. I was asked to send in a copy of the message, which I did, but there’s been no acknowledgement.
20. juli 2026
Besvarelse fra names.co.uk
Thank you for taking the time to share your feedback! We're glad your call was answered quickly and that we could confirm the email was indeed spam.
We can assure you that the email you sent in was received and has helped us block the source, thank you for reporting it. We're sorry this wasn't acknowledged sooner, and we appreciate your help.
For the first time
For the first time, I’ve had a website compromised, and the support I received — particularly from Jomin Jose — was outstanding. I was guided through the entire recovery process with clear, well‑written instructions that were easy to follow. When I accidentally uploaded files to the wrong folder, the guidance back on track was gentle, clear, and very helpful.
The restore went smoothly, and the follow‑up communication was excellent.
A genuinely first‑class service. 10/10.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you so much for this wonderful feedback! We're really glad we could help guide you through the recovery process, and we'll be sure to pass along your kind words to Jomin, it's great to hear the instructions and support made a stressful situation easier to manage.
Thanks again for the 10/10 and for taking the time to share such detailed feedback!
Your agent solved my problem to my full…
Your agent solved my problem to my full satisfaction.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your feedback! We're so glad our agent was able to solve your problem to your full satisfaction. We appreciate you taking the time to share this! 😊
Besvarelse fra names.co.uk
Thank you for your feedback! We're so glad Kyle was able to help, we'll be sure to pass along your kind words to him. Thanks again for taking the time to share this!
The named person answered me when I…
The named person answered me when I phoned back. No problems
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your feedback!
We're glad you were able to speak with the same team member when you called back, and that everything was resolved smoothly. We appreciate you taking the time to share this!
Love these guys
Love these guys - we've been a loyal customer for years as their tech support is fantastic. Thoroughly recommended!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
We love you too!
Thank you so much for your loyalty over the years and for this wonderful recommendation. We're thrilled to hear our tech support has been fantastic for you, it means a lot! 😊
Excellent customer service
I've been with Names.co.uk for a long time, and have always had a very positive experience when I've needed to contact them. I never have to wait ages to speak with one of their representatives, it's not an overseas call centre, and they always know exactly what they are talking about. I had a lot of things I needed to sort out with my domains today, and Kyle couldn't have been more helpful. It was an absolute pleasure dealing with him, and he sorted everything out to my satisfaction.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you so much for your wonderful review and for being a loyal customer of Names.co.uk! We’re delighted to hear that you’ve always had positive experiences with our team and that Kyle was able to help with everything you needed today. We’ll be sure to pass on your lovely feedback to him. It’s fantastic to hear that you value being able to speak to a knowledgeable UK-based team and get things sorted quickly.
Shocking
Shocking. The emails do not work. Long process to set up, can't log in, can't reset password, can't receive emails. NO customer support. Terrible
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
We're sorry to hear that you’ve had such a frustrating experience with your email service. We understand how disruptive it is when you’re unable to access your account or receive emails, and we’re sorry that you feel you haven’t received the support you needed.
We’d like to look into the issues you’ve experienced and understand what went wrong. Please contact us with your account details so we can investigate this further and see how we can help.
Easy access to technical help
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your feedback! We're glad you found our technical help easy to access. We appreciate you taking the time to share this!
There's no such thing as a free lunch!
"Free for one year" was how they put it. Technically that's true but you lost money in the long run in their greedy way to grab your money later! How do they do that?
First, they set your account to auto renew, hoping that you'll forget all about it and they can take next year's money. It's almost £30 a year!!! Domain names are typically £7 a year so you can see what a scam this is!
Secondly, if you are savvy enough to realise what's going on, all you have to do is to stop the auto renewal and then either let the name lapse so you don't pay a penny, or if you really must keep the name, you can transfer it to any other domain registrar. But of course they've thought of that! They counter this in 2 ways. 1) They make it very difficult to find out how to do this. They hope you'll give up and just pay their extortionate rates. 2) If you know what you're doing, their final devious trick is to charge you £12 to transfer your domain away from them (which is more than you would have paid if you hadn't taken the "free" offer.)
They should be made to put a disclaimer in bold text..."Warning... This is free now but we have plans to take lots of your money and you'll regret you ever signed up"
But of course the law allows this type of legal scamming so my advice... Forget the domain name you registered with them and let it lapse. Better to get a new name with a genuine registrar than to pay a penny to these cowboys.
EDIT AFTER REPLY FROM NAMES:
The problem for me is that the first year is not free because (and this is not stated up front) you charge £12 to transfer out. This means if you leave after 1 year you have to pay £12 but if you stay for another year you have to pay triple the going rate. This is not a promotional offer that benefits the customer in any way. Why not say up front how much a customer will pay over a 3 year period compared with other registrars? Because drawing in new business relies on new customers not knowing all the facts! I haven't come across a registrar that charges for transfers out.
Example for a .uk domain:
Names:
Year 1: £0
Year 2: £27
Year 3: £27
TOTAL =£54
Competitor:
Year 1: £9
Year 2: £9
Year 3: £9
TOTAL=£27
Getting out before the free year ends:
Year 1: £12 (transfer out fee)
Year 2: £9 (competitor)
Year 3: £9 (competitor)
TOTAL=£30
Please tell me how any customer can benefit from this "promotion"?
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
We're sorry to hear that you feel this way about our pricing and renewal process. We aim to provide information about promotional offers, renewal pricing and auto-renewal as clearly as possible. We appreciate your feedback and will be happy to share it with the relevant team as an opportunity to review and improve how this information is presented.
Our free domain offers are promotional offers, and the renewal price after the initial free period is provided as part of the purchase information. Customers can disable auto-renewal if they do not wish to continue with the domain. We also provide information on transferring domains to another registrar, and customers are free to do so in accordance with the relevant registry requirements.
We’re sorry that you felt the process was difficult and appreciate you sharing your feedback.
DO NOT trust this company with a business domain
I have never dealt with customer service this bad. Genuinely shocking. My business domain has been offline for a WEEK over a routine verification email.
Why? They keep sending the verification to an address that literally does not exist. AOL rejects it with "552 mailbox not found". I sent them that proof. Their response: refuse every alternative and demand my passport and a utility bill for a "registry requirement" that does not exist. The .com registry has no such rule.
Their support is a hamster wheel. Phone: "leave it with me", then nothing. "Raise a ticket": it sits ignored all day. "Call back in 24 hours": I have, three days straight. One reply a day at best. Nobody takes ownership. My customers pay and log in through this domain. It is all down, losing me revenue daily.
They could fix this in five minutes (tickets TR25016539 / TR25022078). They choose paperwork instead.
Register anywhere else. I wish I had.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
We're sorry to hear about the difficulties you've experienced and understand how serious it is when a business domain is unavailable, particularly when it affects your customers and revenue.
We appreciate you taking the time to share such detailed feedback. We would, however, like to clarify that contact verification and identity checks are not requirements we have invented. ICANN guidance confirms that registrars may request identity documents, including government-issued ID and/or utility bills, when verifying the identity of a domain registrant or investigating potentially inaccurate registration information. ICANN also requires registrars to take steps to verify contact information and can require domains to be suspended or locked where verification is not completed.
We appreciate that the process can be frustrating, particularly when a verification email cannot be delivered, and we are sorry that you felt your concerns were not handled quickly enough. We’d like to review the handling of your case and the communication around the verification process to understand what happened and ensure your concerns are properly addressed. Please contact us via your account details so we can investigate this further.
An utterly satisfied customer for many many years
Having been a customer for many many years, I have always been utterly satisfied with the professionalism, friendliness and patience shown by the Names.co.uk staff, regardless of which department. This also applies to complex problems! I couldn’t imagine – and still can’t imagine – any better support! Excellent!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you so much for your wonderful feedback and for being a loyal customer for so many years! We’re delighted to hear that you’ve consistently received professional, friendly and patient support from our teams, even when dealing with complex issues.
Your kind words mean a great deal to us, and we truly appreciate your continued trust and support. We look forward to helping you for many more years to come!
Great customer service
Always there for me
Great advice
Great help
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your fantastic feedback! We’re delighted to hear that our team is always there to support you and that you’ve found our advice and assistance helpful. We really appreciate your kind words!
Helpful team
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your feedback! We’re pleased to hear you found our team helpful.
Great experience with this service
Great experience with this service, really helpful and would highly recommend.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your kind feedback! We’re delighted to hear you had a great experience with our service and found our team helpful. We really appreciate your recommendation!
Fair and friendly service
9. juli 2026
Besvarelse fra names.co.uk
Thank you for your feedback! We’re pleased to hear you received fair and friendly service from our team.
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