Well last week I had my HD fail and lost all my email to this company.could not get into my emails or on to my account call the company and was connected to a great tec person in customer services th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kyle was very informative, knowledgeable and attentive dealing with me being a novice in the world of tech. He was swift in assisting me to restore my lost email and made me feel confident that all wa... Se mere
Virksomheden har svaret
Reasonably quick to answer the phone and handled my request speedily. (No unwanted sales push to upgrade or any nonsense. Just did what I asked.) I've phoned technical support in the past too and t... Se mere
Virksomheden har svaret
My client let a domain expire and it cost him £90 for the redemption fee, which is fair enough, his fault... but the redemption invoice clearly states the domain renewal is included. They're now... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Webhostingvirksomhed
- også i
- DNS-udbyder
- E-mailudbyder
- Internetserviceudbyder
- Udbyder af e-handelsløsninger
- Websitedesigner
Skrevet af virksomheden
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Skrevet af virksomheden
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Kontaktoplysninger
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Storbritannien
- 0345 363 3632
- www.names.co.uk
4,4
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A wait to speak but not too bad and…
A wait to speak but not too bad and then a helpful agent who was patient and talked me through the process. Also checked that I was happy with the process
27. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your review!
We're pleased to hear that, despite a short wait, our agent was helpful and patient, talked you through the process, and made sure you were happy with everything. We really appreciate your feedback!
Good prompt service
My call had to be transferred (my mistake). both of your people (Tom and John) were polite, prompt and helpful.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear that both Tom and John were polite, prompt and helpful in assisting you. We'll be sure to pass on your kind feedback to them!
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear you received excellent service and found everything easy to complete. We really appreciate your feedback!
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear you found our team responsive, knowledgeable and friendly. We really appreciate your feedback!
Business as usual
As usual, Namesco handled my issue promptly and efficiently, without any fuss.
14. august 2026
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear Namesco was once again able to resolve your issue promptly and efficiently. We really appreciate your continued support and feedback!
Namesco are a great business to deal…
Namesco are a great business to deal with and Bee my contact this morning sorted my issue without any fuss!
Andrew Penton
Namesco customer for over 20yrs!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your fantastic review, Andrew!
We're delighted to hear Bee was able to resolve your issue quickly and without any fuss. It's wonderful to know you've been a Namesco customer for over 20 years! We really appreciate your continued loyalty and kind feedback.
coding errors
Support identified coding errors in two of my cgi scripts, and suspended my account after notifying me of this problem.
I was able to fix the offending scripts, and Support re-instated my site in a very short time.
excellent user support as usual.
25. august 2026
Besvarelse fra names.co.uk
Thank you for your fantastic review!
We're pleased to hear our Support team was able to identify the issue, provide clear guidance, and quickly reinstate your site once the scripts were fixed. It's great to know you've once again received excellent support. We really appreciate your continued feedback!
Besvarelse fra names.co.uk
Thank you for your honest feedback.
We're sorry to hear the initial AI support wasn't helpful, but we're glad our team was able to step in and resolve everything for you over the two calls. We really appreciate your patience and feedback, and we'll continue working to improve the support experience.
Resolved question quickly
27. august 2026
Besvarelse fra names.co.uk
Thank you for your review!
We're pleased to hear your question was resolved quickly. We really appreciate your feedback!
Very fast turnaround and accurate…
Very fast turnaround and accurate assessment of my IT issue.
21. august 2026
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear you received a fast response and that our team was able to accurately identify your IT issue. We really appreciate your feedback!
Account issue sorted
a quick and friendly call sorted out my account issue. All very painless.
27. august 2026
Besvarelse fra names.co.uk
Thank you for your review!
We're delighted to hear a quick and friendly call was all it took to resolve your account issue. It's great to know everything was sorted smoothly and without any hassle!
Understanding agents
Great team of patient agents!!
Always very supportive and kind/helpful towards old age -non techie- pensioners !!! 🙏
29. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your lovely review! 🙏
We're delighted to hear our team has been patient, supportive and helpful. We understand that technology isn't always straightforward, so we're always happy to take the time to explain things clearly and provide the support you need. We really appreciate your kind words!
Prompt resonse to my techical query.
Prompt resonse to my techical query.
Easy to follow explanation, and suggested actions.
26. august 2026
Besvarelse fra names.co.uk
Thank you for your review!
We're pleased to hear you received a prompt response with a clear and easy-to-follow explanation. We really appreciate your feedback!
The technical support advisor Keiran…
The technical support advisor Keiran was so helpful, quick to address and solve the problem and get me back up and running again. Very courteous and friendly demenour also. Cant thank him enough-great service!
28. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you for your fantastic review!
We're delighted to hear Keiran was able to quickly resolve your issue and get you back up and running. We'll be sure to pass on your kind words about his friendly and courteous service. We really appreciate your feedback!
The person on the phone
The person on the phone, Kyle, was knowledgeable, clear, polite and patient.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Hi Terry, thank you so much for taking the time to leave this review!
We're really pleased to hear Kyle was knowledgeable, clear, and patient with you, that's exactly the kind of support experience we aim to provide. We'll be sure to pass your kind words on to him, it'll mean a lot.
Thanks again for choosing Names.co.uk, and please don't hesitate to reach out if you need anything else in the future.
The customer relations staff were very…
The customer relations staff were very helpful and sorted my billing issues out quickly.
20. august 2026
Besvarelse fra names.co.uk
Hi Chris, thank you so much for taking the time to leave this review!
We're really pleased to hear Rob was able to get your billing issue sorted quickly. We'll be sure to feed this back to him, it'll mean a lot. Thanks again for choosing Names.co.uk, and please don't hesitate to reach out if you need anything else in the future.
Kind regards
Speed and efficiency of resolve
24. august 2026
Besvarelse fra names.co.uk
Thank you for taking the time to share your feedback! We're so glad to hear your issue was resolved quickly and efficiently, that's exactly the experience we aim to deliver.
We really appreciate your trust in us, and we look forward to continuing to serve you well.
DO NOT USE. Continued unacceptable delay in transferring domain
Shocking experience with these people, from beginning to end. DO NOT USE IF YOU RUN A BUSINESS.
They charge through the nose for their services and when you finally realise you're paying about 10x what you should be paying and try to switch to another provider, they will hold on to your domain for days, costing you thousands in lost revenue.
I have now been almost a working week without functioning email or website because names.co.uk refuse to release the domain, even though I have paid them to do so. I have tried contacting them, and all they will say is it's in the process. This should be instant, in fact, it's the law that it's instant.
Names.co.uk are not legally allowed to do this.
EDIT IN RESPONSE TO NAMESCO's REPLY: I would say that an account that is cancelled on Monday Aug 24 and is still not resolved by Thursday August 27 is almost a working week. It should not require me contacting you to get anything resolved, and the fact that it still isn't resolved even though I did contact you proves my point. The timeline stands.
SECOND EDIT IN RESPONSE TO NAMESCO REPLY: Namesco's claim that the transfer was rejected by Porkbun is in direct contradiction to Porkbun's own version of events, which claims the domain is still being held by Namesco.
I will also add that this fiasco has now been going on for five working days, so yes, a whole working week. Maybe if Namesco put as much effort into fixing this issue as they did trying to conjure up reasons why it isn't their fault, it would have been sorted days ago.
I would also like to highlight why this came about in the first place. Namesco's domain renewal price is £65.89. This is in comparison to pretty much every other provider out there which charges £5 or less. It even charged me £12 to get my domain transfered, which it has failed to do. If this is not a clear breach of the law, I don't know what is.
Again, I would urge you DO NOT use this sham of a company.
THIRD EDIT IN RESPONSE TO NAMESCO REPLY: Despite repeated messages from the Namesco support team claiming they have fixed this issue, along with denials on this site that they are to blame, my domain remains trapped at namesco. This has now been going on for a full calendar week. All I receive is messages telling me they've released the domain and to give it 24-48 hours. Of course it never happens. My domain is still registered with these people at Nominet despite my having paid to have it released days ago. DO NOT USE THIS COMPANY. THE FUTURE OF YOUR BUSINESS DEPENDS ON IT.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
UPDATED RESPONSE
We understand that trust may feel broken at this stage, but we'd encourage you to verify this independently. Nominet, the .uk registry, holds the definitive record of the transfer status and can confirm the process and timeline for both parties. As it stands, the domain has been unlocked on our end and is simply awaiting acceptance from the receiving registrar to complete.
--------------------------
Hi, thank you for sharing your experience, we understand how disruptive it is to be without email or a working website, and we're sorry this has been stressful for you and your business.
That said, we do want to correct a few points, as our records tell a different story to the one described in your review. You processed the transfer-out fee on 24 August, and on 25 August the tag on your domain was updated and released to Porkbun, the registrar you were transferring to.
However, our records show that Porkbun themselves rejected the transfer request on their end. This means the domain was released promptly from our side, and any delay in the transfer completing was on the receiving registrar's side, not ours.
The first contact we had from you was on 26 August, when you called to chase progress. We'd also mention that there was no contact from you before the transfer-out fee was paid. We'd have welcomed the chance to talk through your account, pricing, or any concerns beforehand, but unfortunately that conversation didn't happen before you decided to move on.
We understand you're frustrated, but based on what we can see, this wasn't a case of us withholding your domain, the transfer was actioned promptly and the hold-up sat with the gaining registrar. We have a full audit trail on our side confirming this timeline, which we're happy to share should you wish to contact Porkbun for assistance with the transfer.
If you'd like to talk this through directly, we're happy to do so.
Kind regards
Names.co.uk are absolute scammers. £22.99 taken from my account for something I never wanted (Resolved)
Honestly, I am absolutely furious with Names.co.uk and the way they have dealt with this.
About a year ago I was looking for a domain. I checked Names.co.uk because they seemed to have a good price for the first year. I tried to buy a domain from them but the payment didn’t go through. From what I remember I tried twice because I can actually see two “Active Card Check” transactions from Names.co.uk on my business account.
The domain I was trying to buy from them wasn’t even the exact domain I wanted. It had a different spelling with an extra P in it. The purchase didn’t work, so I gave up and went somewhere else and bought the proper spelling of the domain I actually wanted.
I completely forgot about Names.co.uk after that.
Then, roughly a year later, I suddenly have £22.99 taken from my business account by Names.co.uk.
I called them straight away because I thought there must have been some mistake. I called them multiple times today and every single time I was told that they would send it to the relevant team and someone would get back to me.
Eventually I get an email telling me that apparently I had manually turned on automatic renewal.
Absolute bullshit.
I did not manually turn on automatic renewal. I didn’t even know this domain was sitting in my account. Why would I manually turn on automatic renewal for a domain with the wrong spelling when I had already gone somewhere else and bought the proper domain I actually wanted?
And the most ridiculous part is that I contacted them immediately after seeing the charge. It had literally just been taken from my account. I wasn’t asking for a refund months later. I wasn’t trying to get something for free. I contacted them straight away and explained the situation.
They still refused to refund the £22.99.
They then started hiding behind the fact that it was a business account and apparently wasn’t covered by their 14 day refund policy. What does that have to do with anything? I’m telling you immediately that I never intended to renew this domain and that I didn’t even know it was there.
The domain has never been used. I didn’t need it. I didn’t want it. I bought the domain I actually wanted from another provider.
Yet somehow I’m supposed to believe that I went into my Names.co.uk account, found this old domain with the wrong spelling, manually switched on automatic renewal and then completely forgot about it.
Give me a break.
This is an absolute bullshit charge and the way they’ve dealt with it has made me completely lose trust in the company.
Take my money for something I never intended to renew, then tell me I apparently manually enabled it and refuse to refund me when I contact you immediately.
As far as I’m concerned, this is the behaviour of scammers.
I will never use Names.co.uk again and I strongly recommend that anyone who has ever used them checks their account and payment details very carefully.
Stay away from these people.
Edit: After this review, i was contacted and they processed the refund. I still stand by the experience but as they have processed the refund, and I’m satisfied with the outcome.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Hi, thank you for taking the time to share your feedback. We're sorry to hear you're unhappy, but we do want to correct a few points for the record, as our account records don't match some of the details in your review.
Our records show three renewal reminder emails were sent ahead of the charge (six weeks, three weeks, and three days before renewal), along with a confirmation on the day itself, all delivered successfully to the email address on your account.
We know from speaking with you that you didn't check the mailbox that the reminders were sent to, which we appreciate is genuinely frustrating when it means something like this goes unnoticed. You do have access to a control panel where contact details can be kept up to date, so this is always worth reviewing to make sure important notifications reach the right inbox. The same applies to renewals, if there's a domain you no longer need, you have the power to cancel auto-renewal for it directly in your online control panel at any time.
I've sent you a message directly to follow up on your enquiry.
Kind regards
Big plus is that you can talk to a…
Big plus is that you can talk to a human.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra names.co.uk
Thank you so much for your kind words, we're really glad to hear you found it easy to speak to a real person when you needed to. That's exactly the kind of support experience we aim to provide, and we'll be sure to pass your feedback on to the team.
Thanks again for taking the time to leave a review!
Dette er Trustpilot
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