Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Se mere
Virksomheden har svaret
Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expecte... Se mere
Virksomheden har svaret
Customer service really helpful. Kept informed of everything by email and txt. Engineer came in the time slot I was given. Janis was polite, explained what he was doing, fixed problem quickly and effi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktoplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannien
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Home Appliance Guard
Hi Julie,
We're delighted we could met expectations.
Many thanks
Justin
It took many weeks for our washing…
It took many weeks for our washing machine to be repaired, but eventually a really good engineer called Roy, managed it, gave the machine a really good MOT, and it is now like new.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Janeet,
We are pleased your washing machine is now working.
Many thanks
Justin
First class
The treatment that I have had with all the people tat I have spoken to in the last 2 days has been second to none.
Spoke to Enzo Operations Co ordinator on Monday 13th July, very helpful. Very fast at sorting out replacement TV, was allowed to upgrade at obviously a cost to my self, sorted out the choice for me. Kai - who I spoke to today Tuesday 14th July was just as helpful in organising the replacement to be delivered.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Diana,
This is great news that the journey of receiving a replacement went smoothly!
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi Norman,
We are delighted you were happy with the service.
Many thanks
Justin
The engineer was excellent quick and…
The engineer was excellent quick and completed the job very well. Would highly recommend.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Liza,
We're delighted the engineer could complete the job on your appliance!
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi Mohammed,
This is fantastic feedback to receive!
Many thanks
Justin
No problem getting a replacement and…
No problem getting a replacement and not to
long to wait for the delivery.
2. juli 2026
Besvarelse fra Home Appliance Guard
Hi Mr Kennedy,
We are pleased the delivery of your appliance was smooth and hassle free.
Many thanks
Justin
Wait time for repair
Fault reported 29 June, the wait for repair was 9 days which was too long.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Rosemarie,
Thank you for taking the time to leave us a review.
We're sorry that the manufacturer's appointment availability wasn't ideal on this occasion and appreciate your patience throughout the process.
We're pleased to hear that your appliance is now back up and running.
Many thanks,
Charley
Besvarelse fra Home Appliance Guard
Hi Mr Yassen,
We appreiciate the feedback.
Many thanks
Justin
The engineer was very pleasant
The engineer was very pleasant, respected our home , kept us informed on getting to us. His expertise made all the difference
9. juli 2026
Besvarelse fra Home Appliance Guard
Hi David,
We know how important having a great engineer is, so we're happy to hear this!
Many thanks
Justin
Bee was very polite and helpful and a…
Bee was very polite and helpful and a pleasure to talk too
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Trevor,
This is amazing to hear! We hope to assist you each time.
Many thanks
Justin
When I have had a problem or need a…
When I have had a problem or need a repair as soon as I phone I am not waiting too long for someone to take my call, they answer any questions you may have and if you need a repair you are put through to the right person and make an appointment that suits you time and date.
When the repair person turns up they are polite and helpful and carry out the work needed and if you need a part they need to order in they do it there and then so they can make an appointment for them to come back and repair it, this time I was lucky and my washing machine was repaired straight away and Richard was friendly, polite and professional and took his time to make sure I was happy with the repair, brilliant staff throughout the company.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Diane,
We really appreciate you taking the time to leave a detailed review on your experience!
Many thanks
Justin
I spoke to Bee today she’s was very…
I spoke to Bee today she’s was very polite, friendly and helpful. 😃
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi,
We are happy to hear this great feedback.
Many thanks
Justin
Dave walked inand within 30secs…
Dave walked inand within 30secs rectified the problem no drama. Have had dave for other problems a great ambassador for the company.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Peter,
We are delighted Dave could resolve the issue!
Many thanks
Justin
The experience started of well when I…
The experience started of well when I rang customer service until the engineer arrived to fix the washing machine.
30. juni 2026
Besvarelse fra Home Appliance Guard
Hi Nadine,
We are delighted your washing machine was fixed!
Many thanks
Justin
Friedly and helpful easy to talk to great service
They were friendly helpful put me at ease .clear instructions easy to understand. Great value for money.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Heather,
We really appreciate this feedback!
Many thanks
Justin
Home Appliance Guard
The engineer, Yanis, came to look at the fridge and also the washing machine. He was efficient, professional and polite. He relaced two parts on the washer but had to declare the fridge a write-off. The company contacted me with choices within 24 hours and my new fridge was delivered 2 days later. Excellent service all round and I would recommend Home Appliance Guard to anyone.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Susan,
This is fantastic that your replacement was organised with minimal hassle!
Many thanks
Justin
The engineer came on time and got my…
The engineer came on time and got my washer up and running again.
He left no mess and l was very pleased with his work.
25. juni 2026
Besvarelse fra Home Appliance Guard
Hi Miss Dales,
This is the perfect outcome for an engineer attending!
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi Mahinda,
We appreciate you taking the time to leave your feedback!
Many thanks
Justin
Excellent customer service
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter which was in my shoe and pull it out.
I would certainly recommend this company with excellent customer service
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Mrs Randles,
This is great news that your washing machine was fixed!
Many thanks
Justin
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.