The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience
Virksomheden har svaret
Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expecte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktoplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannien
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Fremragende
2 t anmeldelser
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Besvarelse fra Home Appliance Guard
Hi Mahinda,
We appreciate you taking the time to leave your feedback!
Many thanks
Justin
Excellent customer service
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter which was in my shoe and pull it out.
I would certainly recommend this company with excellent customer service
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Mrs Randles,
This is great news that your washing machine was fixed!
Many thanks
Justin
Engineer fixed my freezer very pleased…
Engineer fixed my freezer very pleased not getting build up of ice now new thermostat fitted Thank you
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi jean,
We are thrilled your Freezer is now working!
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi,
We are pleased we could respond to your query in a timely manner.
Many thanks
Justin
The company did very well didn't have…
The company did very well didn't have to wait long for problem to be solved 😀
24. juni 2026
Besvarelse fra Home Appliance Guard
Hi Mrs Turner,
This is fantastic to hear!
Many thanks
Justin
When I booked the repair to my…
When I booked the repair to my dishwasher, Bee was very friendly and helpful and explained what I had to do to check the machine and then booked my repair. Thank you
I would also like to add that the engineer who came to do the repair on 1st July was very professional and friendly
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Peter,
We are pleased your Dishwasher job has been booked in and we hope it'll be up and running in no time!
Many thanks
Justin
Very Helpfull Asdistant
The assistant was very polite and knowledgable. She was able to assist me very rapidly. Top marks to Home Appluance Guard.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Dharam,
We are really happy to hear we could assist you.
Many thanks
Justin
Drier tumbling again.
The repair was just a minor job but the engineer was excellent. He phoned me and kept me informed as to when he would arrive and then did the repair without any fuss at all.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi,
We are pleased you were kept up to date with the job.
Many thanks
Justin
Good promp service
23. juni 2026
Besvarelse fra Home Appliance Guard
Hi Karen,
We appreiciate the feedback!
Many thanks
Justin
The engineer was polite but didnt…
The engineer was polite but didnt acknowledge the actual issue.
Thoughtout my 10 year of having my appliance, I have been advised differently. Use this setting, do this do that.
Having explained the issue of the appliance, I still get told I am not use the same setting.
I am not going to run washing machine for minimum 3hr each wash. So ofcourse im going to use 1.57min wash the most.
I also explained the appliance is 10 year old please can be something done about it. But no just a part was changed as usual. Yet today iv put my machine but still having the same issue.
Very disappointed
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Sg,
Thank you for your feedback.
I’m sorry to hear you’re still experiencing issues with your appliance. I would like to raise this with your Case Manager, but I’m unable to locate your account with the details currently provided.
Please contact our Helpdesk on 0800 652 6789 or at customerservices@homeapplianceguard.co.uk so we can find your account and escalate this for you as quickly as possible.
Thank you for giving us the opportunity to put this right.
Many thanks,
Charley
The breakdown of our freezer was dealt…
The breakdown of our freezer was dealt with quickly and when repair was not possible a replacement was sourced and installed. Excellent communication throughout by email and on the phone; the actual human contact was much appreciated.
15. juni 2026
Besvarelse fra Home Appliance Guard
Hi Mrs King,
We are delighted that we could organise a replacement for you.
Many thanks
Justin
The wait for the repair was far to…
The wait for the repair was far to long. But the guy who came to do the repair, Janis was brilliant. He was very pleasant, really quick, and the washing machine was fixed. Brilliant.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Alison,
We appreciate the feedback on your repair.
Many thanks
Justin
Very impressed with the speed to get…
Very impressed with the speed to get the problem resolved
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Mr White,
We are happy to hear the issue was resolved.
Many thanks
Justin
Was called by Bee to arrange…
Was called by Bee to arrange replacement of wine chiller handled very well, swift, efficient and professional
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Andy,
We are pleased that the replacement went smoothly.
Many thanks
Justin
Jay was lovely to speak to he was very…
Jay was lovely to speak to he was very helpful I really appreciate his help he reassured me about my new plan thanks ever so much
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Sahra,
We are thrilled you're happy with your plan!
Many thanks
Justin
A happy customer.
The engineer that came to repair my machine was courteous, on time and tidy. He repaired my machine with no fuss.
25. juni 2026
Besvarelse fra Home Appliance Guard
Hi Susan,
We are pleased the job was successful!
Many thanks
Justin
Bee call centre
Bee , answered all my queries professionally and without making me feel uncomfortable. She was easy to talk to and able to direct me to the appropriate person, she talked me through the process and ensured me that my issues would be resolved.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Ruth,
We are delighted we could put your mind at ease.
Many thanks
Justin
The engineer telephoned me to let me…
The engineer telephoned me to let me know when he was arriving.He was very courteous explained what he was going to do regarding the repair of the pipe.a d made sure everything ,was in great repair
18. juni 2026
Besvarelse fra Home Appliance Guard
Hi Christina,
We know how important the engineer visits are, so we're happy it went well.
Many thanks
Justin
Engineer was pleasant professional and…
Engineer was pleasant professional and thorough
Thans
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Joseph,
This is great feedback to reiceve.
Many thanks
Justin
A quick easy repair done on my grill
A quick easy repair done on my grill, the engineer arrived on time and was very pleasant,he was in and out within 10 minutes, a satisfactory result, very pleased with this company
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Janice,
We are happy to hear the job went smoothly!
Many thanks
Justin
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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