Home Appliance Guard Anmeldelser 

Very helpful

I can honestly say were always efficient and either organised a repair or especially if the Appliance was of an age then offered replacement choices and yes often having to pay out more,untill this year.

Rang three times with month or so between calls for a repair on my tumble dryer .
Each time spoke to someone different, call logged ( supposedly).
First two calls nothing,no sms,no email, no return call.

Third time I mentioned i was contemplating cancelling all subscriptions, the member of staff apologised of cause,and logged the call ,received sms from Hoover with a appointment " great"!
Engineer came mind you this was the second time they had been out the 1st Engineer did very little just changed the front programme panel it still screeched through out no matter what programme was set.

So fingers crossed the 2nd one would actually fix or would advise Appliance Gaurd replacement required.
He manages to replace again front panel, as power button had broken off again also not all programmes were working ,but this time at least he took the casing off to look for a problem also turned it on to here the noise it makes, so ear piercing the neighbour complained.
Said what parts he needed to order then would be in touch with a 2nd appointment.
Appointment was arranged for yesterday 30/09/26.
Got cancelled due to Engineer not in work told via sms would be 60 mins to receive a sms with new appointment still waiting 24hrs.
Contacted customer support at Appliance Gaurd again still waiting 24hrs.
Starting to think would be cheaper and less hassle if I just cancel and just put the money into a saving account and use it for when anything breaks down, or needs replacing, at least ill have the money not them.

I have always had great service from Home Appliance Guard and very pleased with my service this time as well but felt that I could have had better communication as to what was happening with the appliance hence 4Star rating instead of 5. Many thanks.

Not happy with previous emails so I've cancelled all policies with you from amidiate affect, yours Kev Spink

Where do i start. My £450 bean to cup machine stopped working. Sent away came back same problen. Got offered a choice of 3 machines. Free a £99 coffee perculator. A bean to cup machine £205 excess. This service stinks. Then another machine even more expensive. They charge on top for like for like replacements.
Could give me horror stories too. Got 2 or 3 more.

We had an issue with our oven, got in touch with Home Appliance Guard who took details down about the problem and model number etc. The next day we were rung up by an engineer who gave us repair date the following day. On the day he rung up gave us an estimated time, he rung up again and said he was 20 minutes away, when he got here he had a look and sorted the issue straight away but it needed a new part. Later that day we got a text saying the part was on order and could take up to a month, this wasn't a problem. All throughout us waiting for the part every week I've received a text saying exactly when it would arrive and and issues get in touch. The engineer rung 2 days ago and said they've got the part and booked me in for it to be replaced. On the day he rung me up again and gave an estimated time and then rung me up again to say he was 30 minutes away. He came replaced the part in next to no time and we now have a fully working oven. The whole experience from ringing up has been so straightforward and no fuss whatsoever, I've been updated throughout the whole process which is superb and makes you realise you're a valued customer.
Without a doubt I recommend Home Appliance guard and the engineers they use.

I’ve been with HAG for few years now. Really happy with their service. Jay was very helpful he understood my situation and went above and beyond to help me.

Great service less than a week to come & sort the problem . Ordered the part i needed all within 7 days, problem fixed . No hassel job done . Thank you 😊

Honest got messed around with dates of you coming out, soap dish i thought, this also meant were softner goes and powder, this was not done, he fixed a crack at the back dish was not replaced disapointed to say the leaset as this is covered by my insurance. Gentleman seemed a bit upset as he was at my house just a ltlle after 7am and i felt he was in a hurry. Again this was not my fault. Please can you rectify this situation with the soap dis many thanks.

Company easy to deal with. Request dealt with quickly and technician very friendly and competent.

I reported a problem with my cooker and freezer, within a week both items were replaced at just a small cost to me , i would recommend home appliance guard as the monthly insurance payments are affordable as well

Speedy service in a professional friendly manner

Janis has been before and he is always polite and professional.

My neighbour has been waiting for a week now to be given a time when their washing machine will be repaired. This after many years of paying for expensive cover.

Every time they phone to find out what is happening, firstly they have to wait for ages for anyone to answer. They are then told 'someone will phone you tomorrow'. Those phone calls never happen.

So now the agent simply tells them they are transferring them to the case manager, but actually puts them on interminable hold. I have just witnessed them wasting 45 minutes going through this cycle 3 times.

This seems like a massive scam by a company that does not employ enough customer support agents or tradesmen. If my neighbours had phoned a local tradesman, this would be fixed by now. They paid for peace of mind, and are being left highly distressed by this disgrace of a company.

This was the worst experience I've had. I don't know what's changed but the service is slow, they won't let you speak to a manager, you have to wait 2 days later for them to contact you. Some engineers lie that they completed a job but haven't. It took almost 3 weeks for my tumble dryer to be repaired. I'm looking else where for another company. I had enough.

I have had an excellent experience with Home Appliance Guard, particularly with Daniel, Russell, Mia and Alicia, who have all been incredibly helpful when dealing with my recent queries.

I particularly appreciate being able to communicate and receive updates by email, as this is by far the most convenient and preferred way for me to deal with things. Everyone I have dealt with has been helpful, professional and responsive throughout.

I have been a customer for many years and recently needed assistance with several appliances at once, including a washing machine breakdown, an air fryer that was accidentally damaged by heat, and a television that was damaged beyond repair. Having this level of cover in place has given us reassurance when unexpected things have happened.

I would happily recommend Home Appliance Guard, particularly to anyone who finds it difficult to budget for unexpected appliance repairs or replacements or to keep savings set aside specifically for these situations. For essential household appliances that you rely on every day, having a plan in place can provide valuable peace of mind.

A special thank you to Daniel, Russell, Mia and Alicia for all their help and excellent customer service. It has been very much appreciated.

The Engineer turned up between the times specified and this was a follow up appointment
He was very courteous and friendly explained what he was doing and finished the job excellently
I would recommend Home appliance for any maintenance jobs on any kitchen appliances

Easy to arrange, engineer contact with a detailed timing as of what time he would be arriving, he also had the parts required to fix it without having to wait , polite and super efficient. Would highly recommend.

I would just like to say that Sadie was very helpful,friendly and was able to sort my inquiry out very promptly and explained everything she was doing to me. She was very patience with me. Very nice lady. Many thanks Sadie for all your help

Great service and knowledgeable engineer. No messing about got the job done and advised on how to keep washer in good condition. Professional and friendly lad.