I have always had great service from Home Appliance Guard and very pleased with my service this time as well but felt that I could have had better communication as to what was happening with the appli... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expecte... Se mere
Virksomheden har svaret
We had an issue with our oven, got in touch with Home Appliance Guard who took details down about the problem and model number etc. The next day we were rung up by an engineer who gave us repair date... Se mere
Virksomheden har svaret
The Engineer turned up between the times specified and this was a follow up appointment He was very courteous and friendly explained what he was doing and finished the job excellently I would reco... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktoplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannien
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really pleased with all aspects of this…
Really pleased with all aspects of this company. From the time I rung to give them details of my appliance not working until new delivery. I spoke to Sadie today and everything has been spit on. Thankyou for help.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Gill,
We are pleased the process throughout was as hassle free as possible.
Many thanks
Justin
Very well mannered and efficient…
Very well mannered and efficient engineer explained problem well and made a swift repair
1. september 2026
Besvarelse fra Home Appliance Guard
Hi Martin,
Great news that the job was successful!
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi Fox,
Fantastic to hear. We appreciate the feedback.
Many thanks
Justin
Besvarelse fra Home Appliance Guard
Hi Karen,
We are delighted the issue could be resolved.
Many thanks
Justin
Bee rang me back and sorted my problem…
Bee rang me back and sorted my problem out
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Ian,
We are thrilled we could assist you with your query.
Many thanks
Justin
She listened to me and told me what I…
She listened to me and told me what I should do and sent emails immediately
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Mrs Addison,
We are happy to hear we could communicate appropriately to help.
Many thanks
Justin
Fridge freezer problems
Fridge freezer problems. Had an engineer out twice, but it is still leaking . Ruined one floor, I am waiting to install a new floor but 2 months on getting no where. Extended warranty not worth the paper it’s written on. Diabolical customer service care.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Lorna,
Thank you for bringing this to our attention. I'm very sorry to hear about your experience.
I have raised your concerns with your Case Manager, who will review your case and be in touch as soon as possible to discuss the next steps.
Thank you for the opportunity to rectify this.
Many thanks,
Charley
Home Appliance Guard customer service.
When telephoning Home Appliance Guard to arrange a repair, the automated message gave me the choice to have their customer services call me back rather than waiting on the line. I was happy to use this service and received a call back within 10 minutes. Bee was very helpful and pleasant to speak to. She advised me of the process to arrange for one of their repairers to come to my address to fix my appliance. She also checked and updated my account information as well as transferring my call to the relevant department to receive a quote on other appliances.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Pauline,
This is great to hear you had a positive experience over the phone.
Many thanks
Justin
Amazing Customer Service
Fantastic customer support, very helpful and friendly. Thank you Bee for all your help.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Jas,
We're always here to help if you need us.
Many thanks
Justin
Staff friendly and helpful
Staff friendly and helpful. Dealt with issue quickly and efficiently. Thankyou
27. august 2026
Besvarelse fra Home Appliance Guard
Hi Gareth,
This is brilliant news that your issue was dealt with promptly.
Many thanks
Justin
Bee was incredibly helpful
Bee was incredibly helpful, clear and concise. Thanks for your help
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Sara,
We are delighted we could assist you.
Many thanks
Justin
Very swift response thank you
19. august 2026
Besvarelse fra Home Appliance Guard
Hi Carol,
This is great news we could assist you promptly.
Many thanks
Justin
Easy process to book an engineer.
Easy process to book an engineer.
He fixed the issue quickly.
Would recommend.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Mrs Miliotis,
We are pleased the issue was resolved!
Many thanks
Justin
I have paid for appliance cover since…2021 & claim refused!!!
I have paid for appliance cover since 2021 and never claimed until now. I have a Neff double oven which the grill element has dropped. The fitting screw has fallen out due to the fitting corroded.
I am informed this defect is not covered as corrosion is involved!!!!
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Pyne,
We're sorry to hear you're unhappy with the outcome of your request. Unfortunately, we're unable to locate your details from this review. Please contact us at customer-supportteam@homeapplianceguard.co.uk with your plan information, and we'll be happy to look into this further.
Kind regards,
Alicia
Reported problem on Friday
Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday.
The cooker is working properly now.
Very happy with the service.
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Cindy,
Thank you for your feedback. We're pleased to hear that the repair was arranged quickly and that your cooker is now working properly.
Many thanks,
Alicia
Great company :-)
Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly recomended company.
21. august 2026
Besvarelse fra Home Appliance Guard
Hi Georgina,
Thank you for taking the time to share your experience, I'm glad to hear you're back up and running!
Kind regards,
Charley
Spoke to a really nice person ( Bee )
Spoke to a really nice person ( Bee ), who helped me with my request. She was very helpful and polite.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Kevin,
Thank you for your lovely review, I'll be sure to pass on your kind words to Bee!
Many thanks
Charley
Yeah brilliant courier picked up my…
Yeah brilliant courier picked up my poorly PS5 last Friday,and it came back fixed yesterday, great service
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Andy,
I am glad to hear your PS5 is feeling much better!
Thank you for taking the time to share your experience.
Many thanks,
Charley
Washing machine repair
Company came out within a week,diagnosed the problem,had to order the part,made an appointment for a week later,then got canceled on the day,made another appointment which got canceled again,then got a phone call to say the engineer has got your part,but is now on the sick,so they wanted him to complete the job,anyway 3 weeks later got appointment for a another repair company to come out to see the job,where part was orded again,and was completed 4 days later.Got there in the end.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Alison,
Thank you for your review. We're pleased to hear your appliance is now fixed. Unfortunately, we haven't been able to locate your account from the details provided. If you'd like us to investigate further, please get in touch via email customerservices@homeapplianceguard.co.uk with some additional information and we'll be happy to look into it.
Kind regards,
Alicia
Excellent service called Monday morning…
Excellent service called Monday morning Tues got told they would be with me 7.15 /10.15 on Wednesday they were on time and machine was all fixed by 9 Wednesday morning
20. august 2026
Besvarelse fra Home Appliance Guard
Hi Tracy,
This a great turnaround to have your appliance back up and running.
Many thanks
Justin
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.