The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expecte... Se mere
Virksomheden har svaret
Customer service really helpful. Kept informed of everything by email and txt. Engineer came in the time slot I was given. Janis was polite, explained what he was doing, fixed problem quickly and effi... Se mere
Virksomheden har svaret
The Engineer turned up between the times specified and this was a follow up appointment He was very courteous and friendly explained what he was doing and finished the job excellently I would reco... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktoplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannien
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
Oven repair by Janis
Janis arrived on time and immediately tested the oven to verify the fault.
He rectified the fault and tested the oven again to ensure it was working correctly.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi David,
We are happy that Janis was able to fix the oven issue!
Many thanks
Justin
Efficiency
Hello, your company your representatives were very efficient and very helpful and sorted the problem quickly
20. juli 2026
Besvarelse fra Home Appliance Guard
Hi Mrs Marston,
This is great news that the issue could be resolved quickly!
Many thanks
Justin
Satisfied customer
Your engineer was helpful and knowledgeable and was able to diagnose the fault and then repair my dishwasher quickly and efficiently. He was polite and punctual
Thank you
I am happy to recommend and applaud his work
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Liza,
We are happy your dishwasher was fixed!
Many thanks
Justin
The service when I needed help was…
The service when I needed help was excellent, I have no hesitation in recommending them.
20. juli 2026
Besvarelse fra Home Appliance Guard
Hi Michael,
We are pleased we could assist you!
Many thanks
Justin
Great company
From start to finish nothin was a prob getting my fridge freezer sorted wud def recommend this company
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi A.McAllister,
We are delighted your Fridge Freezer could be sorted!
Many thanks
Justin
Great service from initial phone call…
Great service from initial phone call to end of repair. Very informative - texting/emailing date and times engineer would be turning up and engineer informing he was on way and would be at property at a certain time. Repair done really well and explained process all the way through - very happy yet again - definitely staying - thank you again for a very professional experience
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Shirley,
This is great news that we could help. We know how important it is to help our customers throughout!
Many thanks
Justin
From making my call to the engineer…
From making my call to the engineer coming out I can't fault home appliance.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Angela,
We are thrilled we could provide a faultless experience!
Many thanks
Justin
Make sure you know if you need to pay any extras
Spoke to Bee very nice took me through my process on getting my new hob helpful in every way great service Definatly recommend them just waiting to get hob installed
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Laura,
We are delighted we could assist you. Anything else you may need please don't hesitate to get in touch.
Many thanks
Justin
It was a very simple procedure…
It was a very simple procedure and the problem was quickly resolved.
23. juli 2026
Besvarelse fra Home Appliance Guard
Hi Dave,
We appreciate the feedback on your experience!
Many thanks
Justin
Excellent service from start to finish
Excellent service from start to finish. Easy to arrange the repair with a fast response from the engineer. Also a follow up text and call from Home Appliance Guard to check work had been carried out to my satisfaction. Would recommend.
22. juli 2026
Besvarelse fra Home Appliance Guard
Hi jane,
We are happy that the process went smoothly and you were kept informed of the next steps.
Many thanks
Justin
On time
On time, friendly, respected my property & repairs done in no time.
Great service.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Carol,
We are delighted to receive this kind of feedback.
Many thanks
Justin
Hi bee was very helpful once we got…
Hi bee was very helpful once we got call back very friendly and very quick to sort out my replacement.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Doe,
We are pleased we could organise a replacement for you.
Many thanks
Justin
Excellent service from the company
Excellent service from the company . Kind caring call handler .
13. juli 2026
Besvarelse fra Home Appliance Guard
Hi Olive,
We are thrilled to hear these compliments on how we treated you.
Many thanks
Justin
I had a very pleasant telephone…
I had a very pleasant telephone coversation with "BEE" at Homeguard regarding the the supply and delivery of a new washing machine. She was most helpful and eager to please. Thank you.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Alan,
This is great news your new Washing Machine was delivered!
Many thanks
Justin
Home appliance guard have been easy to…
Home appliance guard have been easy to deal with science day one.the staff are proficient in dealing with any problems/questions
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi James,
We are pleased to receive such feedback!
Many thanks
Justin
Excellent service
20. juli 2026
Besvarelse fra Home Appliance Guard
Hi Jim,
We really appreiciate the feedback.
Many thanks
Justin
My experience was marred by the amount…
My experience was marred by the amount of time spent waiting for someone to answer my call. Even though they rang you back it was still frustrating especially as I had to ring them a few times. Which is a shame because every thing else was good
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Elaine,
Thank you for your feedback.
We’re sorry for the wait when trying to reach us by phone. We have been busier than usual recently, but things are starting to settle down.
If it’s more convenient, you can also get in touch using our contact form here: https://homeapplianceguard.co.uk/contact-us/
Kind regards,
Charley
Excellent service so quick to sort the…
Excellent service so quick to sort the problem out no problems whatsoever
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Stephen,
We are pleased to receive such feedback.
Many thanks
Justin
All ways bin ok bee very good when l…
All ways bin ok bee very good when l wanted help thank you grayham
16. juli 2026
Besvarelse fra Home Appliance Guard
Hi Mr Kefford,
We are pleased to receive such feedback.
Many thanks
Justin
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.