guitarguitar Anmeldelser 

We bought a bass guitar online from Guitar Guitar and when it arrived on the Saturday it didn’t work. We couldn’t get any sound out of it. Now this is where you think we were taking a deep sigh and you’d be about to read a very negative review but in fact it was the COMPLETE opposite! In fact, this has been one of the best retail experiences I have EVER had!

John was super responsive and helpful on the phone. We needed a replacement super fast for a rehearsal and festival performance in the next 5 days. John went away and made a few calls and guaranteed that we would be able to pick up the exact replacement at their Birmingham store (which was on route on our journey) on Monday. Which we did.

When we arrived at the Birmingham store we were mesmerised. This store is to guitar lovers (and anyone vaguely interested in music) what Willy Wonka’s Chocolate Factory would be to chocolate lovers!! The most wonderful and fantastical collection of guitars! Something to impress and suit everyone! We admired guitars and took photos and videos! More than a destination store - this was like a day out! And then it all got even better! The service in this store is exceptional! The staff are warm and welcoming but they really know their stuff. Oz was amazing. Taking the time to show us product with great care attention and skill. No pressure, never feeling hurried. Then Oz also provided a bass guitar mini lesson/ tutorial answering all and every question and sharing some of his vast and incredible knowledge and skill. We came away with the replacement guitar, lots of new knowledge and very happily with an amp we hadn’t gone in intending to purchase but soon realised we really needed.

Now, when we got the replacement guitar home, we discovered the jack point was faulty. The lead wouldn’t stay in properly so the sound would cut out. It had seemed fine in store earlier. We were gutted but 100% confident Guitar Guitar would help us sort it quickly. They did. I sent one email that evening and Oz was on the phone the next morning. Back at the Birmingham store that day Oz had already checked out the first guitar bought online and it was actually fine. He checked out this second guitar and yes, the jack point was faulty. He took it away and in 5 mins came back, he had fixed it and it was working perfectly. He allowed us to take our time, which we did, (we were even offered tea and coffee!) playing both guitars, checking how secure the cable was in the jack etc, so we could decide which guitar we were happiest with. He also set the guitar up ready for use. In the meanwhile he had also requested another same guitar to be delivered from the warehouse to the store for collection tomorrow, if we preferred to have a completely new boxed one or if any issue persisted. Once we had decided to keep the original guitar (perhaps it was our user error that we failed to get sound out of the first one bought online?) cue then another complimentary tutorial from Oz giving practice tips and advice on how to play, improve skill and dexterity and create different sounds. Truly amazing! I don’t think there is anything worth knowing about guitars that Oz doesn’t know. It’s even more incredible that he is completely self taught! Thank you so much Oz. This is exactly what outstanding customer service looks and feels like.

Guitar Guitar is doing exactly what I think retailers with physical stores need to do to survive this incredibly competitive and challenging high street and online shopping retail environment: Forget about racing to the bottom cutting prices. Create a store that provides an amazing experience, a destination store, a store that excites customers in ways online shopping and cut price retailers can never do. Provide products that are unique and exciting, a veritable feast for the eyes and then fill your store with staff who know and understand the product inside and out. Staff who are sincerely and genuinely excited by the product and passionate about what it can do. Staff who like people, are warm and engaging and can’t wait to share their passion, skill and knowledge of the product to the customer. Then enable those staff to share in the success of the business.

I give Guitar Guitar 100%. Don’t hesitate to buy from these guys.

Gave me a fair deal on a Kemper. The screen failed, they got it sorted for me quickly and efficiently.

Good price, good aftercare.

I purchased a Gibson Les Paul as a surprise birthday present for my husband. The website made it easy to choose the exact guitar I wanted. Showing clear images and weights for me to compare. The guitar arrived well packaged the next day. (less than 24 hours had passed since I pressed pay!) Which was fantastic. After a mild panic that I’d bought the wrong colour I contacted customer service and George B replied. His reassurance and kind words made me feel really valued as a customer and very much like he was invested in making sure the surprise gift was a success. (Which it was and I needn’t have stressed!) however I very much appreciated his replies and offers of help.

I would not hesitate to order from them again.

Really excellent service and customer care. George, from the Newcastle shop, went above and beyond to help me out with arrangements, research on selling my old guitar and lots of helpful advice. I secured a purchase for a Jim Root Fender Telecaster with absolute ease!! I highly recommend GuitarGuitar without reservation. Thank you, George.

Having bought this Guitar,there were a few minor faults with it. I must add,not the fault of GuitarGuitar,i suspect it was sent to them like it from PRS.

After contacting Support,i was given a return option,with which,i could ask for a direct replacement,or,a full refund. I went with the direct replacement option.

From first letting GuitarGuitar know about the faults,to me receiving a replacement,under a week.

No quibble,no hassle,just great service. I've used GuitarGuitar for years,this was the first issue i'd ever had.

As for the Guitar,great fit and finish,and unplugged,it rings like a bell,i'll put it through it's paces plugged in later today.

Thanks again to the support team.

Richard.

Went in with a very rough idea of the guitar I wanted. Pretty quickly Simon found us, warmly welcomed us and asked me a few questions on what style and price point I was looking for. Pretty quickly he had a few guitars in mind and walked around and gave lots of info about each guitar and their strengths. He gave me time with each guitar and we slowly eliminated the ones I disliked. He found this used Squier FSR classic vibe ‘60s telecaster (which hadn’t even been processed through the system yet) and it was perfect. The technician was also very quick to restring, polish and fix it up and I was able to leave with everything I needed feeling totally fulfilled. Massive respect to Simon and every employee involved.

I had a problem with an amp blowing fuses. Dave Turnbull sorted getting it sent back and was a great help. Thanks Dave.

Buying a guitar with using a trade in with very safe and speedy. I want to give a huge thanks to Gerard who helped me with as much info as possible to get this sorted

Alway a great help, good prices and superbservice by Connor and the team. Highly recommended!

The UK’s largest Guitar retailer that genuinely feels like a local store! Said it before, but I couldn’t recommend GG enough. They’ve never let me down. Martin and the team in Customer support are the best in the business.

Bought a guitar for my son’s birthday . It arrive in June and his birthday was not till August (only store who had the guitar in stock and could guarantee delivery in time).
Parcel looked fine, I opened the top of box and all looked good. But did not unwrap the bubble wrap as I wanted to keep it protected. I put in back in the box and wrappped it up.
On the big day we opened it to find a big chip in the guitar. I can only think this was done while being packaged in the store.
I let them know but they would not do anything to help, so I had a very disappointed son.
This was not cheap and believe a lot of people would have left wrapped to protect , especially when there was no sign of damage with the box etc.
So all in all my son got a store damaged guitar for his birthday and store would not help. Do not use

I was really impressed by the after sales support from Guitar Guitar. Having experienced a small issue with my daughter’s guitar that I had ordered online for her birthday, the team could not have been more helpful. They clearly care about their customers beyond the point of sale. I would recommend this business and will use them in future.

What a service. Ordered early hours Sunday morning and with me Monday afternoon.. I couldn’t believe it. .
Excellent service .. Thankyou

Would not use this firm again. Received a voucher as a birthday present. One of the products I received was faulty but they wont replace it. Just awful service. Sold faulty goods. Wont replace it. Avoid like the plague.

Avoid if you are purchasing online, they have zero quality control in place.
I purchased an acoustic guitar online on Thursday 23rd July which was delivered the following day. Upon opening the box, I found there was no guitar inside - just an empty gig bag. I immediately emailed them and the next morning I received an email expressing their apologies and said they would look into the matter urgently, and would get a response back to me that morning. By 12:45 I still hadn't received an update so I called and spoke to the most unhelpful 'support' agent who honestly could not have cared less about the issue. They said they didn't know anything about it but would look into it, but couldn't tell me when they would get back to me - just by the end of the day. Soon after I received a call from the same person who emailed and they said that the guitar definitely was not in the store, and they didn't have any others in stock. They said Gibson must have sent an empty box... how they didn't realise one was missing when they took delivery I really don't know. They offered to email Gibson to find out when more would be delivered and ship one to me asap. I sat on it but emailed later to ask for a refund instead, as originally offered.
The support rep said they would need to collect the box and bag and get those back before issuing a refund - no problem from me and they were collected on the Monday. I emailed to let them know they'd been picked up which was showing on the tracking and asked for the refund to be processed, and they said they couldn't refund until they'd checked the bag which was incredibly rich considering they never checked the box when sending my order, otherwise they would've seen the guitar was missing.
I argued this but they would not budge, despite this not being a regular refund as my order was not fulfilled. I asked them to refund or escalate, they said they escalated but I never received another email. I did get my refund which is the only thing they actually fulfilled in the whole order.

Overall, avoid ordering online as there's clearly no quality control and little care afterwards.

Bought a second hand squier affinity from this site. Arrived faulty, previous whammy bar had been snapped off into the hole, don’t really know why this wasn’t tested before being sent out, but anyways.

Contacted customer support, which overall just seemed like they didn’t really care. Told me I could get a refund or replace for a like for like but, said I had to cover the difference in cost if the one I have now was replaced by a better condition one, like what? it’s your mistake. Just ended up keeping the guitar in the end, it’s just hassle to go through the process of sending one back and waiting for the refund, also heard bad things on this, such as reviews saying, they charge you extra fees if they determine it’s not faulty when they receive the send back. So I didn’t want to risk it, and I would have been left without a guitar. Overall not a great experience.

My thanks to Sam and the team at GuitarGuitar for excellent customer service and support. I had to wait a while for the product on order and Sam provided timely updates. Thank you!

I received my new guitar with a minor fault, after reaching out to the customer service team they offered me a number of solutions to help resolve the issue. The process was quick and effective, resolving my issue within a few hours over email.

Hi I recently got the Blackstar fly 3 Hi gain amp from Guitar Guitar ordered it on a Thursday at ten past four it was in my hands at two twenty the following afternoon amazing amp amazing service

Jamie and Connor were amazing from start to finish. Professional, knowledgable and friendly, proper old school great service which we are sadly losing nowadays.
Would not shop anywhere else in future, Thanks so much guys.