guitarguitar Anmeldelser 

Do not buy from this company if you live outside the uk. Bought a guitar which had a defective neck. Return shipping for evaluation costs basically the same as the guitar and there are no guaranties even thou its under warranty. If you live outside UK then buy from a respectable company like Thomann instead.

I have purchased a few guitars from guitar guitar over the years and no problem. I recently tried to sell an esp ltd kh 25 that I bought in good faith from guitar guitar epsom only to find out it was a fake. I had problems with the neck pulling away from the body and the alleged active esp pickups are not active. They say there is nothing they can do because of how long ago it was purchased. Be careful what you buy from them. Every time I am on youtube there advert comes up with some blonde bird saying how great they are and it's like rubbing salt into a wound. You shouldn't have to check if the guitar you buy is real or just Chinese crap.

Bought a guitar that was looking to exchange, and Shaun at Guitarguitar was a massive help in assisting me with an alternative - very knowledgable and made the experience seemless. Can’t recommend enough!

I would like to compliment this company, especially Connor,Thomas and Christian at the Epsom Branch, who went out of their way to assist a guitar student of mine in exchanging and purchasing an Acoustic Guitar which he needed. Their consideration, knowledge, attention to detail and professional approach was not only reassuring but extremely appreciated.

Edinburgh store. Wanted to trade in my Fender Jazz bass for a new shortscale bass. Had identified ones I wanted to try in store - assistant very helpful. Fair price for my bass, arranged to ship a Cort Retro bass up for me. Back in a few days later and made my choice. No attempt to press for a sale, able to take as long as I liked. Pleasant helpful staff, nice ambience in store. Would thoroughly recommend for instruments and accessories.

GuitarGuitar provided excellent delivery service that exceeded my expectations, ensuring my needed item arrived promptly. Additionally, their phone support was very helpful when I had a query about a payment issue, making the entire experience smooth and satisfying.

I decided to p/ex a couple of guitars with Guitar Guitar for an Epiphone j200.
Being 80 I'm not the best with the internet, but the help and guidance I received was superb.
Everything from boxes to pick up and now, in a couple of hours (Sunday )delivery of my new guitar.
I have dealt with Guitar Guitar before, and can honestly say I am more than happy.
If, like myself you're unsure about how it works, then don't be, the price quoted and the speed of the transaction was superb.
Thank you to all at GGguitar ....I will be, hopefully as long as I'm able, be in touch in the future.

Great team and shop, very helpful and top customer service, prices very competitive and super fast, tracked delivery. Amongst the best if not the best music store in the country. Highly recommended.

I’m writing this review specifically for Martin, who is part of the support team.

I bought a Fender Strat from Guitarguitar, but when it arrived I realised I didn’t like the finish quite as much as I had in the pictures.

I contacted the support team to ask if I could return the guitar, as I wanted to purchase another one they had in stock.

Martin emailed me back and we were in contact back and forth throughout the day. I really appreciated how quickly he responded each time and how helpful he was throughout the whole process.

Excellent customer service from Martin.

Thanks again.

I have just completed an online guitar part exchange which was very positive.
The process from offering a sensible price for my guitar, collecting (free) and checking it, to delivery (also free) of the new guitar only took about a week.
Throughout the transaction Stuart from "guitarguitar trade it" provided excellent service and communication.
A great all round experience.
Thanks.
Bernie.

Helpful and communication was excellent
Made the whole process simple
Couldn't be happier

My son and I went to the Birmingham branch today to look at the Tone King Gremlin amp and a few guitars. We were served by Dan, who went above and beyond to help, advise and give us the best choices possible. What can we say but wow, what great customer service. I must have played 20 guitars during our 3 1/2 hour visit, Dan was patient and polite, he knew what I was after and tried his best to ensure I got what I wanted. We bought the Tone King amp and a used Taylor DN3, and left the store feeling like we’d really been looked after. Well done Dan, another two happy customers! No hesitation whatsoever in giving a 5 star review, very very happy. Thank you!

Guitar Guitar are a top class outfit. Excellent advice and fast delivery. My order was for a Gibson Les Paul Studio Session in Cobalt Blue. These guitars are amazing. Beautiful finish, wonderful colour, 57 classic pickups are the best, Ebony Fingerboard, perfect slim profile neck and all at 8lbs!!! I'm finished with Custom Shop Les Paul's after this. I've had loads of them but they don't feel as nice as these Studio Session models, especially at 3 or 4 times the price.

Felt compelled to write a review following superb customer service regarding a returned item. Called twice, both times got through to people instantly who listened to my issues. Received personal email follow-up, guitar guitar’s staff clearly read my description of the issue and watched the accompanying videos. I received a replacement product straight away that’s working beautifully. Guitar Guitar will be my go-to for any gear in the future.

Shout out to Stuart from the trade in team who went out of his way to help me with a guitar, way beyond what would have been expected, a credit to the company

Excellent service from Martin in web support. Had a problem with an amplifier I bought but received really top notch assistance from Martin who sorted me out with a replacement amplifier within five days and even sorted out a delivery date to suit me. Very impressive service thanks very much.

I went to visit Guitarguitar on the 30th of August after seeing they had an ltd ripped and an edwards sawtooth in stock.

I had been curious about the edwards range from ESP especially with them being exclusively sold in japan.

I walked in and was immediately greated by a very pleasant chap who I belive was called Dave (im terrible with names so i do apologies if it wasnt) a bald guy with glasses and a majestic beard.

He asked if I was looking for something imparticular, I told him which guitars I wanted to look at and he took me over to a private booth, Grabbed both guitars and let me compare them.

After a bit more conversation and playing my heart was set on the sawtooth (as it had the MM04 pre amp unlike the ltd)

After much debating and looking around at their huge stock of guitars, I decided let's do it

I also grabbed some accessories, picks, strings, cleaning equipment and wall hangers with metal brackets to which Matt said straight away I would recommend the wooden brackets as they look much better!

I decided to trust him and he was 100% correct!

As we were finishing up the sale, i mentioned i had been looking online for a specific styled guitar strap for another guitar I purchased recently.

Low and behold, Matt was on the case.
He recommended a company called "buckle down straps" as he had bought a couple of straps off them in the past.

Guess what......They had the style i was looking for! What a legend.

Safe to say, I will definitely be back!

Absolutely shocking customer experience at Guitar Guitar Glasgow today.

My 15‑year‑old grandson — who has been progressing brilliantly on bass and already owns three guitars — ordered a new bass amp on click‑and‑collect. What should have been an exciting moment turned into one of the poorest retail experiences I’ve seen in my entire career.

After being sent between three different shops, we eventually ended up in the basement of the second store. The staff member greeted us with:

“Oh, are you here to pick up that orange hing on the floor there?”

That “orange hing” was my grandson’s new amp. Completely dismissive, belittling, and unprofessional — especially to a young musician who was excited about his purchase.

The attitude continued. No enthusiasm, no interest, no basic customer care. When the collection was finally processed, the amp was pointed at on the floor with no offer of help, despite stairs being involved.

To make matters worse, my grandson spotted the Ibanez bass he’s been saving for. He mentioned he hoped to buy it next month. The staff member didn’t say a single word. No advice, no encouragement, no offer to let him try it. Just stared into space.

As someone who has spent a lifetime in sales — from Salesman to Managing Director, now running a sales training consultancy — I can say confidently this was one of the worst examples of customer service I’ve witnessed.

By contrast, a small independent store recently spent time with him, let him try a fretless bass, explained everything, and made a sale. That’s how you build loyalty.

My grandson has just been invited to play with one of Scotland’s biggest Oasis tribute acts. He’ll be buying more gear in future — but after today, it won’t be from Guitar Guitar.

Customer experience training is badly needed. A golden opportunity for a future sale was completely wasted.

Guitar Guitar Birmingham what can I say. Just the best ,fantastic guitars always plenty to choose from and the staff are brilliant. I make the trip from Nottingham it’s well worth it. 10/10

I've dealt with GuitarGuitar many times over the last 15 years or so and I think they are an excellent business. Every time I have contacted this excellent guitar retailer they have treated me extremely well and have gone out of their way to help me. Most recently I have been in touch with the Edinburgh store and a gentleman I have dealt with before - Ali. Yet again, Ali has been incredibly helpful, as well as knowledgeable and efficient. What strikes me most about GG is that they have always been completely honest with me, even to the extent that they have advised me to do the sensible thing on a couple of occasions when I was suggesting a deal that went against my own interests. That approach contrasts sharply with some of the other dealers I have come across. In other words, as well as knowledge, experience and an eagerness to help, they also offer total honesty and integrity. That's quite refreshing in this day and age! And it's greatly appreciated 👍