This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... Se mere
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Se, hvad kunderne siger
Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... Se mere
Virksomheden har svaret
Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Se mere
Virksomheden har svaret
THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af kedler
- også i
- Kedel- og opvarmningstjeneste
- Leverandør af varmeudstyr
- Leverandør af varmtvandssystemer
- Radiatorbutik
- Varmeentreprenør
Om The Electric Heating Company Ltd
Skrevet af virksomheden
The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.
Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.
We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.
Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:
Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories
Kontaktoplysninger
Third Road Blantyre Industrial Estate, G72 0UP, Glasgow, Storbritannien
- 01698 820533
- info@electric-heatingcompany.co.uk
- www.electric-heatingcompany.co.uk
4,9
Fremragende
889 anmeldelser
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great customer service
Very helpful on phone and email enquiry and goods arrived when promised
30. april 2026
Besvarelse fra The Electric Heating Company Ltd
Thank you for your review.
We’re pleased to hear you found the team helpful by phone and email, and that your order arrived as promised. Reliable service and clear communication are very important to us, so your feedback is much appreciated.
Kind regards
The Electric Heating Company Customer Services Team
Outstanding customer service
Had one of those days installing controls to a EHC boiler, and needed a replacement PCB.
With time pressing I rushed ordering the replacement, and realised it was wrong when it arrived, so I contacted the electric heating company directly and spoke which John, and after explaining the situation to him, he immediately guided me to the correct item.
From contacting ehc to ordering the correct replacement was no time at all, with them giving me the contact details to use WhatsApp to send over the existing PCB image and the (wrong) one I previously ordered for easy communication.
I’ve just received a call from them to confirm they have the returned item I sent yesterday, and that they will refund me for that order.
I can’t stress how good the customer service is, from having questions on site answered to them contacting you about your order either via email or over the phone.
Il definitely be recommending this company going forward, and il be returning (hopefully not in the same situation as this time)
Thanks again guys!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to leave this review.
We’re really glad we could help get things resolved quickly when time was tight. Ordering the wrong PCB can easily happen under pressure, so it’s great to hear John was able to guide you to the correct part straight away and that using WhatsApp made the process quicker and clearer. We’re also pleased the return and refund were handled promptly.
Your feedback on our communication and technical support means a lot to the team. Thank you for the recommendation, and we look forward to supporting you again in future.
Kind regards
The Electric Heating Company Customer Services Team
Unbelievable service
I had a broken heating dial on my E.H.C. radiator. I contacted them and they immediately sent me a replacement free of charge. Brilliant courteous service!
Incidentally, I have had these radiators for over 10 years with no problems at all other than this which was caused by mis-use.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to leave such a positive review! We're delighted to hear that our team was able to get a replacement part sent out to you so quickly, and that you found the service courteous and helpful. It’s also great to know your EHC radiators have served you well for over 10 years — reliability is something we take real pride in. If you ever need further support or advice, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Incredible service - thanks to John Webb in tech support.
We are hugely grateful to the tech support from John Webb, who saved the day. We had a heating system pack up and were left stranded by the installers.
John came to the rescue. He made it his mission to get the boiler working again, even though it wasn't EHC's fault. He was patient, professional and optimistic from the start that he fix it. Just what we needed to hear after 8 weeks without heating.
He was as good as his word - identified the issue and booked an engineer to reset the system.
Just incredible service - thanks John.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for sharing such a detailed and generous review. We’re truly delighted to hear how John was able to support you during such a stressful situation. Being left without heating for eight weeks is incredibly challenging, and we’re glad he could step in, take ownership of the issue, and guide you towards a solution — even though the original problem wasn’t caused by EHC.
John’s patience, professionalism, and determination to get your system back up and running are qualities we value greatly within our Technical Team, and your recognition means a great deal. We’ll make sure your thanks are passed on to him.
If you ever need further support, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Besvarelse fra The Electric Heating Company Ltd
Many thanks for taking the time to leave a review
I had to phone technical support i…
I had to phone technical support i spoke to John this this man went above and beyond to help ,walking me through the steps to check on my boiler display .this will be my go to company in future
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to share your experience. We're delighted to hear that John was able to provide such thorough support and guide you step by step through checking your boiler display. Going above and beyond for our customers is something we take great pride in, and it’s wonderful to know he made a real difference. We truly appreciate your trust in EHC, and we’re honoured to be your go‑to company moving forward. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Thamk you EHC and especially Chris Alllan
My gratitude is with Chris Allan who managed the service and product with me for my home. I am so grateful that he sorted everything out, and EHC should realise he is a fine example of total efficiency. Thank you for all your customer service and expertise
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Chris provided such exceptional service and supported you throughout the process. His efficiency, expertise, and dedication are truly valued here at EHC, and your recognition means a great deal — we’ll make sure your gratitude is passed on to him.
Thank you again for choosing EHC. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
The team's customer service has been…
The team's customer service has been outstanding from start to finish. John, especially, has consistently ensured that we grasped all aspects and maximized the use of the system they provided. The Slim Jim boiler paired with the hot water storage tank has performed superbly.
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to share your feedback — we’re delighted to hear that you received outstanding customer service from our team throughout the entire process. It’s especially great to know that John consistently supported you and helped ensure you were confident in getting the most from your system. We’re also very pleased that your Slim Jim boiler and hot water storage tank are performing so well. If you ever need any further assistance or advice, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Technical department saved me!..
Had a bit of a nightmare customer asking me to commission four boilers. I was only meant to be there to supply power, but the job quickly grew arms and legs. Rob from Technical guided me clearly through the system and helped me get everything commissioned at the end. The man definitely had more patience than me! This guys need a pay review upwards!! Absolute gent!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for sharing this brilliant feedback! Commissioning four boilers on the spot is no small task, so we’re delighted to hear that Rob was able to guide you through everything clearly and calmly. His patience and expertise are a real asset to our Technical Team, and your comments will absolutely be passed on. We’re glad he helped you get everything over the line — and we really appreciate you taking the time to leave such a positive review.
Warm regards,
The Electric Heating Company Team
Very very helpful
Very very helpful. Not condescending at all and a great sense of humour.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for your lovely feedback! We're really pleased to hear that you found our team very helpful — and it’s great to know their support came with patience and a good sense of humour too. We always aim to make every interaction friendly, clear, and comfortable, so your comments mean a lot. If you ever need anything else, we’re here to help.
Warm regards,
The Electric Heating Company Team
EHC: excellent customer service
EHC were very quick to respond to online queries about replacement heating components, and were exceptionally helpful - talking me through the process and answering all my questions. A big thank you to Kevin in particular for his advice.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to share your experience! We're delighted to hear that our team responded quickly to your online queries and that you received clear, helpful guidance throughout. A special thank you for recognising Kevin — we’ll make sure your kind words are passed on. If you need any further assistance with replacement components or anything else, we’re always here to help.
Warm regards,
The Electric Heating Company Team
EHC was straight forward and easy to…
EHC was straight forward and easy to contact by phone even after making a purchase. Delivery was within the window they gave.
10. november 2025
Besvarelse fra The Electric Heating Company Ltd
Thank you for your feedback! We're delighted to hear that contacting us was straightforward and that delivery arrived within the promised window. Providing reliable service before and after purchase is something we take pride in, so it’s great to know we met your expectations. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Not just free delivery
Not just free delivery, but fast too, even on small value orders, 5 stars
19. november 2025
Besvarelse fra The Electric Heating Company Ltd
Thank you for your feedback! We're delighted to hear that your order arrived quickly and that our free delivery service exceeded expectations. We aim to provide fast and reliable delivery for all orders, big or small, so it’s great to know we delivered on that promise. Your 5-star rating means a lot to us!
Warm regards,
The Electric Heating Company Team
A big thank you to John at EHC
A big thank you to John at EHC, I rang up for advice & he was very patient & talked me through a procedure step by step to sort my problem.
Thanks again John.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for your kind words! We're delighted to hear that John was able to provide patient, step-by-step guidance to resolve your issue. Clear advice and support are what we strive for, and it’s great to know John made the process easier for you. We’ll be sure to pass on your thanks to him. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
SHOCKING SERVICE
DO NOT BUY THE 12KW ASTRO COMBI BOILER ABSOLUTELY SHOCKING, INFORMATION ABOUT THE BOILER SAYS IT CAN DO A
SMALL ONE BED ROOM FLAT
SHOWER
BASIN
KITCHEN
NO WAY IT CAN HANDLE ALL THAT VERY VERY VERY VERY DISAPPOINTED IN THIS MISLEADING COMPANY.
SPOKE TO TECHNICAL AND THEY WERE VERY UNHELPFUL TO SEE IF I CAN BOOST THE HOT WATER SOMEONE FROM TECHNICAL JUST SAID YOU WILL HAVE TO ADD A UNVENTED CHLINDER I WAS LIKE. WOW IVE JUST PAID OVER A £1000 FOR THIS BOILER.
BASICALLY DONT USE THIS COMPANY SHOCKER ALL ROUND, THEY DIDNT EVEN COME UP WITH A SOLUTION IN A WAY OF HELPING. I DIDNT MIND PAYING IF THEY CAME UP WITH A SOLUTION. TOTAL CAME TO (£1600 JUST FOR THE BOILER) THATS NOT EVEN THE BOILER ISOLATION VALVES NUT OLIVES ALL ADDITIONAL EXTRA, NORMALLY YOU GET THE ISOLATION VALVES WITH A GAS BOILER. TOTAL I PAID WITH EVERYTHING WAS £1900 SCAMMING COMPANY.
NO CUSTOMER SERVICE AT ALL.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience hasn’t met your expectations, as this is far from the level of service we aim to provide.
Our product information, including hot water performance and operational specifications, is clearly detailed in both our sales and technical literature. Electric combi boilers have fixed output capabilities, and it’s important that the model selected aligns with the required hot water demand and flow rate performance expected in the property. Higher flow rates or multiple outlets in use at the same time will always require greater boiler capacity. Domestic single-phase properties are limited by the power supply, which in turn limits instantaneous hot water production. To achieve higher flow rates, this inevitably requires a hot water cylinder or upgrading the property's electricity supply to 3-phase, so the user can select a boiler capacity that meets their performance requirements.
Our technical team advised installing an unvented cylinder because, based on the hot water usage you described and the expected flow rate, it is the only viable and cost-effective solution to meet your required flow rate. We appreciate this may not have been the answer you hoped for, but we always aim to offer accurate guidance rather than provide misleading alternatives.
Regarding accessories such as isolation valves, these are not supplied with electric boilers by any manufacturer, as system configurations vary and installers typically select components that suit the installation requirements.
We take customer service seriously and we’re sorry to hear you felt unsupported. If you would like us to review your system in more detail and offer further guidance, we would be happy to help. Please contact us directly so we can work towards a positive resolution.
Thank you again for your feedback.
My boiler stopped working
My boiler stopped working. Rang EHC and they couldn't be more helpful. Very efficient and friendly and quickly solved the problem. Definately recommend EHC.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for sharing your experience! We're delighted to hear that our team was able to resolve your boiler issue quickly and efficiently. Providing friendly and helpful support is always our goal, so it’s great to know we met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team
Knowledgeable and helpful
Whenever I have had issues with my electric combination boiler I have phoned ehc and spoken with their engineers.
They have always been helpful, patient and knowledgeable.
Giving me good advice and able to talk me through what needs doing.
I am very grateful for their help and would highly recommend this company.
😁💙🌻
6. november 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for taking the time to share your experience! We're delighted to hear that our engineers have consistently provided helpful, patient, and knowledgeable support. Giving clear advice and guiding customers through solutions is something we take pride in, so it’s great to know we’ve met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team
Great service!
Great service, especially from Mark, Rob, John and the lads.
They've been fixing our boiler, lots of useful phone calls and visits.
Thank you!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for your kind words! We're really pleased to hear that Mark, Rob, John, and the team were able to support you so well. It’s great to know the phone calls and visits made a difference — we’re always happy to help however we can. Thanks again for taking the time to share your experience!
Warm regards,
The Electric Heating Company Team
Excellent service
As a heating contractor I have always had exceptional service from EHC. Jaquline, John Chris, Rob and the other staff all give a top drawer service.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for your continued support and for sharing such positive feedback. We're proud to work with professionals like yourself and it's fantastic to hear that Jacqueline, John, Chris, Rob, and the rest of the team have consistently delivered top-tier service. Your recognition means a great deal to us — we’ll be sure to pass on your kind words. If there's ever anything more we can do to support your work, we're always here.
Warm regards,
The Electric Heating Company Team
Good guys and company
Tech guys did great and helped us without any issues and saved the day
Thanks
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Electric Heating Company Ltd
Thank you for the great feedback! We're so pleased our technical team could step in and help without any hassle — it's what we aim for every time. We're glad we could save the day and really appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help.
Warm regards,
The Electric Heating Company Team
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