Defence Discount Service Anmeldelser 

First request for assistance 14/05, took about 5 days to get a response, no problems as their was a weekend thrown into the mix. After that, the issue was sorted very quickly. My fault for the card disappearing down the back of the draw. I did not realise that your end had blurred the card image.

The service desk was able to sort my problem which was that I was unable to change the email address in my profile. 1 email and was sorted. This is a piece of the profile that users should be able to change themself.

Asked for a new card as mine is damaged. (Delaminated)
They asked for a photo of the card, cut in half, which I sent. I received an email saying my new card is being processed.
Good service.

The discount codes system works well and is very simple to navigate. My experience was a little sketchy when I had an issue getting a shopping card (John Lewis).

Initially, the click-through link did not work. I called the useful 24hr Rewards Gateway/Voucher Shop and was given some information that turned out to be wrong.

I sent an enquiry to Customer Services (support ticket 975678) to try to get some clarity. This worked out, but it took 2 weeks to get my reply. Not good.

All-in-all, this is a worthy service and I'm glad that I have it. Faster responses to emails would make it great.

A quick solution and help from John and Tracy when I had problems with my card/account they even managed to change my email address all done stress free

Speedy response by Lorenzo to rectify email / login problem

I had a tech access problem that proved difficult to resolve. Customer service wasn't able to immediately resolve it. They were helpful and suggestive of alternative approaches to resolve the issue. Took a while and we got there in the end. The inconvenience was acknowledged and accommodated, for which I am grateful. Very polite and useful interactions with John throughout. Thank you.

Great solution to my problem by Loenzo . For some reason I was unable to reset my password but iot was sorted out .

Exceptional service to reinstate my account - Reece was incredibly knowledgeable, efficient and effective in resolving my account problems quickly. Very impressed

Helpful people. Eventually discovered that the card may be used 12 times only within any three month period. Given that, the Defence Discount card is really not as useful as I had hope. My mistake.

Although there are a large number of firms & places where one can obtain a discount, I as an 85 year old find that that the ones I really would like are not available. Not really into buying clothes, holidays, theme parks etc these days. I have found that there is limited appeal for me, but it does provide a good range of discounts for those who can use them and I would therefore recommend DDS.

Though I had problems, thanks to your patience all was resolved.

Great discounts and absolutely brilliant customer services! Really quick at replying and really helpful.

Terrible customer service. Impossible to speak to a person and it took the best part of the week to come back to me. My query could have been answered, my technical problem resolved, within two minutes if they actually had a person you could speak to.

Reece was absolutely amazing from start to finish! I was having issues with the app and couldn’t renew it properly, and I kept having to go back to him for help. Every single time he was calm, patient, professional and more than happy to help. Nothing was ever too much trouble for him and he managed to sort everything out quickly and efficiently.

Customer service like this is hard to find nowadays — friendly, reassuring and genuinely helpful. Thank you so much Reece, you made a stressful situation so much easier!

No problems I was sorted straight away

I received my physical card on 21 April, only to have my digital access withdrawn without cause on 24 April. Since then, I have been trapped in a "support loop" where tickets are ignored, and new complaints just generate more ignored tickets (#959516, #965063).

What makes this unacceptable is that this is the official MOD-endorsed service. The MOD grants this contract to Blue Light Card Ltd at "nil cost" on the condition that they support the Armed Forces community and return a percentage of profits to service charities. By taking my membership fee and then "ghosting" me for a week while their website remains a broken mess of redirects, they are failing the very community the MOD pays/trusts them to serve.

To top it off, their only listed phone number currently resolves as a tackle shop.

This isn't just a technical glitch; it's a systemic failure of a government-contracted service.

Note to the DDS Team:
Please skip the copy-paste "contact us" response. I have already contacted you, Reward Gateway, and the MOD Covenant team. I don't need yet another ticket number for you to hide behind.

i sent an email with my problem. my card was delaminating. got a stand reply with a ticket number. waited a couple of days. then got a agent named ( lorenzo ). replied to his questions with one email.
problem sorted new card on the way.
No issues or problems all sorted straight forward.
chris. w ( Swindon wilts ) 30/04/26

My issue was solved very quickly first time.