Firsttable Anmeldelser 51

Horrible customer service. Company is only focus on money collecting without supporting

Easy to use and great for finding new restaurants in London

Some restaurants have set spe ial conditions on firsttable customers. For example Harbourfront seafood restaurant only offers very limited choices for the firsttable customers. Customers are forced to order drinks that are charged for full price. Moreover, they ask for tips that is very rare in Australia. The company of firsttable should let customers know these restrictions before they pay the order fee.

Poor experience with first table. Used in Edinburgh twice.Firstly, it was not applied and then was given a new bill and was told that it only applied to mains. Spoke to the manager and showed him the terms and conditions. Made the whole experience very uncomfortable. If restaurants are not going to abide by the rules, what’s the point? Also had a second restaurant apply an arbitrary junk fee that was never mentioned anywhere when booking which defeats the point and doesn’t bring the saving you expect. To top this off, first table would not honour the referral credit despite me following a link which popped up to encourage me to do this. Was not the smooth process I had hoped and not honouring the referral fee left a bad taste in the mouth. I don’t want to be having awkward conversations with staff to get discounts or have back and forth a about referral fees to be told that I hadn’t done something I know I have. Maybe some people wouldn’t care but I want to relax when I’m eating out. Unnecessary stress for me, won’t be using again.

I LOVE first table. the people complaining about it just didn't read the terms and conditions. It's an amazing deal. I live in London and recently saved over 90 pounds in a 3 person dinner in mayfair. it can't be beat.

Very misleading, it is a con and they should be investigated.

Extremely great service and system. This is something I really can vouch for personally and I can’t believe how good of a deal it is

Really useful app to book off peak tables, and with 50% off the food what's not to love! Small booking fee to pay but worth it for the savings on food.
Used First Table a few times now and found some amazing local restaurants through it.

I recently booked a restaurant through First Table, and while the initial booking process went smoothly, my experience took a disappointing turn. I was excited to use their discount for a family event, but the front-of-house waitress seemed completely unaware of the offer. Not wanting to escalate things during our gathering, I decided to reach out to First Table after the event.

They responded quickly to my complaint, stating that they would ask the restaurant to reach out to me directly. However, after a week and a half of waiting, I still hadn’t heard from the restaurant. I followed up with First Table again, but this time, it felt like I was met with silence—no acknowledgment whatsoever.

Overall, I cannot recommend First Table. If you encounter an issue, be prepared for a lack of support and communication. It’s frustrating to feel ignored, especially when you’re a paying customer with a genuine concern.

Love this app! We tried so many nice places , good prices, good food and service!! I would highly recommend it!!

Disappointed - what is the point in allowing a restaurant to join firsttable if they are allowed to inflate their prices to offset the 50% discount. We hadn’t realised until a few days after that we basically paid standard price, if anything plus more because we also had to pay the £6 booking fee. I escalated this with customer service and they said that it’s up to the restaurant basically.

I think that’s extremely poor and very misleading. It not only reflects the restaurants value but first table’s value as well for accepting this.

The app is super easy to use and a great way to find hidden gem restaurants to explore that I probably wouldn't have come across otherwise, and the 50% off food makes a huge difference to the overall dining-out experience these days. Definitely recommend!

This is a great concept. Ignore the the ones who say "rip off". Everything is up front regarding what dishes are not included - it tells you what are not included when you book - just read the conditions and you won't be disappointed. Had a small issue the other day with my booking - was answered within 10 minutes - really good customer service Book with them!

I’ve been using Firsttable for a while now and find it extremely useful! Going out gets more expensive every time but Firsttable allows me to still enjoy myself and try new restaurants without having to spend a fortune. I would highly recommend it and will definitely keep using it!

Amazing app. Dinner for the family at 50% off! Wow. Easy to use and simple to book. Definitely will be using again.

Awful. I heard good things about this service and while looking at the website for the first time, apparently inadvertently made a booking and confirmed it, that I didn’t want to make. I immediately cancelled and was charged £8 for the error. They refused to refund me and have credited my account for 90 days which I am unlikely to be able to use and are now hiding behind their own “policy” which clearly is for their benefit and not their customers. Good luck if you chose to use First Table, my immediate experience of them is dreadful. This is the reply that they sent to my request.

Dia (First Table)
26 Oct 2025, 00:22 NZDT

Hello Simon,

Thank you for your email.

We’ve looked into your request. However, as your booking was confirmed and subsequently cancelled in line with our policy, we follow the policy as stated below:

* All refunds are processed as a credit on your First Table account for you to use on a future booking and are valid for 90 days. Cash refunds are not available.

Thank you for your understanding.
Kind regards,

Xxx xxxxxx
Customer Support Superstar || First Table

Booking fee is a ripoff. £6 honestly. Avoid them like the plage

**Really disappointed – total waste of money**

Honestly, I’m really not happy with the whole experience. First Table charged £6 just to make the booking — for what, exactly? That’s money wasted before you even step into the restaurant.

Then you find out there are all these conditions like *you must order two mains* to even get the discount. By the time you follow all their rules, you're basically paying the same, if not *more*, than just going without First Table altogether.
It a complete rip-off. The whole point of these platforms should be to offer value, not sneak in extra costs and restrictions. I won’t be using First Table again and wouldn’t recommend it to anyone.

I use First Table a lot and its always great! Easy to use and a good choice of restaurants

Amazing experience using first table! I’ve dined quite a few times using this app and I am amazed at how many great restaurants are on this app in both Edinburgh and Glasgow. I’ve visited some really nice places using FT and the dinner is made even better knowing we got 50% off the bill. Had a seamless experience from the initial booking, to receiving the bill at the end - could not recommend this platform enough!!!