Christian was a pleasure to speak to, a real personable person, not some script reading robot. He was clear, concise and friendly. We definitely need more people like him in customer service. Many tha... Se mere

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Short wait to get through to customer service, lovely Zaynab on the phone helped me to cancel my account. She listened politely to my reasons and offered alternatives that might suite me.
I have had brilliant wine choices sent to me through Wine 52 over the last 8 months.The wine has been great tasting and the quirky labels have looked good on the kitchen shelf! Sadly I had to cancel m... Se mere
Exemplary Customer Service over the phone, with the product to back it up. Unique wine selections each month with an informative zine. Been subscribed on and off due to travel commitments but the team... Se mere
Virksomhedsoplysninger
Om Wine52
Skrevet af virksomheden
We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.
Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.
We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!
Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.
For more information, see our FAQs: wine52.com/faq
Or if you need to get in touch, please reach out to us via wine52.com/help.
Kontaktoplysninger
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
- 0131 285 2684
- wine52.com
Claim a free case on us!
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amy was really helpful
Excellent customer service
Excellent customer service
Called to cancel wine subscription, staff member was honest and open. They explained the other features of the service without being pushy and were professional throughout.
Membership cancelled without issue
Amy was lovely and very helpful
Amy was lovely and very helpful. She got my issue resolved in no time!
Great customer service
Great customer service, friendly and helpful.
Great customer service
Great customer service, took the time to talk me through the offer which sounded great and talk me through the simple steps to complete the accessing the offer. Having bought the beers for a family member, not myself, I wanted reassurance that I could still end the membership but still access the deal.
Customer service is 2nd to none
Customer service is 2nd to none, extremely helpful without being pushy.
Not tried the wines yet, do due medication, so can't pass comment on them, but they do sound delicious, and the glugg book is very informative
Really friendly and helpful
Really friendly and helpful. Appreciate it!
Friendly service
Friendly service offering to use my credit with out giving the hard sell.
Most helpful
Most helpful, patient and understood what I wanted to do

Besvarelse fra Wine52
Great company and very good value
Great company and very good value. Very helpful customer service too.
Friendly and very informative
Friendly and very informative, with no pressure
All the wine is great
I absolutely love all the white wine from the 4 regions I have tried already. The subscription is good value & very flexible. Skip a month, add a bottle, choose red or white or mixed.
Delivery is via Yodel, so very reliable.
I love that I can even get my coffee here too! Zayneb Mbarki in the customer service centre was very knowledgeable, relatable & friendly.
I really wish we could add a bottle of our choice from their shop to our subscription each month, instead of having to buy 3 bottles and it be separate. Apparently it's something they're wanting to start.
I recommend to all wine lovers. You'll find wines you never knew existed & you'll be a connisiour in no time!
The man I spoke to from Dorset was most…
The man I spoke to from Dorset was most helpful.
Good wine. Value Gor money
Easy to order. Quick delivery with snacks and a wine guide. Good wine. Query dealt with professionally and personally by Kaye.
Great services yet again Sam was great…
Great services yet again Sam was great explaining what deals beer52 had on
Great customer service and products.
Great beers and service
Great beers and service. Changing beers is easy and delivery speedy. Had some great beers from the Home Counties recently.
The customer service agent Zayneb was…
The customer service agent Zayneb was very attentive to my concerns and was very helpful with any requests I had. Definitely a 5* service in my opinion, thank you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







