Coffee52 Anmeldelser 155

Spoke to Kaye Kaur from coffee52 about my Subscription Lovely customer service, explained things clearly and got a great discount 😀

Mark O'Leary was helpful and friendly. Obviously tried to convince me to stay and give me more offers, but not in a pressured or unfriendly way. Happy with the ease of service

Hayley, was very friendly and informative plus great sales skills without being too pushy which was much appreciate.

They try to lock you in when you try to cancel the subscription. Almost every subscription I've ever had lets you cancel on their website relatively easily, however, Coffee52 make you call a number where you have to be on hold for a while and then they try to gaslight you into not cancelling, absolutely terrible practice!

The delivered coffee in my initial package was excellent. Really nice taste and pour. The packaging and delivery were efficient and on time, and the supplied tasting notes reflected accurately what I was to expect from the ground coffee.
Excellent service when I rang the customer help line to amend my subscription too. The current subscription is priced a little high at present but I am hoping that this will reduce the more people join the club

Mark O'Leary helped me to cancel my repeat subscription to Coffee52. Over and done in less than 5 mins.

Hayley was lovely and sorted my subscription without any pressure or issues. Easy peasy and I'm excited about my coffee.

Very friendly, easy to understand via phone and helpful.

Preying on people being too busy to go through their lengthy subscription cancellation process and finally calling up, to then get a pushy marketing person on the phone doing every they can to keep you.

Made a trial order with a code to get 2 bags of coffee for price of postage. Got a message saying delivered, pretty clever as there is no way it'll get in mine or my neighbours external wall small letter boxes, neither neighbours had no delivery for me, yet they did have a delivery for themselves. Courier was Yodel, enough said, no photo of where, just delivered. Won't be using again, as support sent out a generic email stating delay in delivery, when clearly stating it was allegedly delivered, still no further response.

IN RESPONSE TO REPLY.
I was in all day, and even if they attempted to try to squeeze a letterbox friendly package into my wall mounted letter box it wouldn't fit through the gap, let alone open the porch door and throw it in like every other postal delivery service. Strange how you can respond due to a poor review but not due to missing delivery via my coffee52 account, twice. I have merely paused my account as well due to the common use of trials then progressing into full price subscription with customers forgetting about signing up.

Made me feel very welcoming and comfortable on the phone,no concerns.

Leaving a review for Edward at Customer Service for Coffee52 Club.
I called to cancel subscription but Edward took the time to fully explain what my package included and price.
I'm keeping my membership for now. I appreciate his time and patience.

I tried the free trial and enjoyed the coffee, but not as much as my regular brew! Having to make a call to cancel the subscription was a pain, but the call was handled well, and James offered some alternative pricing options to tempt me to stay.

Had a great chat with Jamie about subscription options! He was very professional and easy to chat to! Will be keeping my subscription for a long time.

Brilliant customer service from Jamie on the phone. Managed to persuade me to stay another 2 months lol

While the customer service team was pleasant to deal with, the subscription cancellation process is quite outdated. Unlike most modern companies that allow online cancellations, you are required to call during office hours to end your subscription.

Regarding the coffee, I was disappointed with the roast quality. I got the Brazil Yellow Bourbon, which was labelled as a 3/5 roast. However, the beans I received were closer to a 4 or 5 (medium-dark to dark), resulting in a bitter taste with very little flavour profile. Given that this costs 1.5x to 2x more than supermarket brands, I expected much higher quality. In the future, I’ll be sticking to dedicated specialty roasters.

When you try to cancel it’s almost impossible. The online cancellation process takes you through several pages of offers to keep you before saying you can’t cancel online and need to phone up. Phone lines have long hold queues. Emails are ignored. Really disappointing way of doing business. Feels like a con to lock you into a subscription you can’t get out of.

Claims they are a small company, when they are not (£40m revenue, directors paid almost £500,000 last year, 80+ employees, - not a bad thing, but don’t pretend to be a small business when you are not).

I bought the coffee as a gift for a friend who loved it and said they will consider subscribing for Coffee52 themselves. I don't drink coffee though so cancelled my own subscription and Kaye Kaur was very friendly and easy to speak to whilst cancelling. Definitely recommend.

SCAM! Impossible to cancel. Stay away from this horrible company.

Makes it way too difficult to cancel. Can sign up online but long wait time on the phone then patronising man on the phone scoffing at my early cancellation request and telling me that I’ve jumped the gun. Throwaway mentions of losing money paid for delivery charge and other cheap tactics. Not a fan and made me entirely surely that I would never re-activate my subscription.