Coffee52 Anmeldelser 

Besvarelse fra Coffee52

For 6 dage siden

Hi Neil. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that, from time to time, you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. Rather than larger producers. Our products are of the highest quality, and we offer many products that aren't always available elsewhere.

If you have emailed us via our support desk, please allow 3 to 5 days for our agents to respond. We are open Monday to Friday and will respond within office hours.

Thanks Coffee52

Besvarelse fra Coffee52

For 6 dage siden

Hi Hayley. Thank you for your review. I am unable to see your details here to find your account. Please feel free to email us via our support desk at https://www.beer52.com/helpCentre/home, and we will assist you further.

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Besvarelse fra Coffee52

For 6 dage siden

Hi Jane. Thank you for your review. I hear your feedback regarding the call, and I have personally listened to the recording to understand your perspective. When customers do contact us we do occasionally have deals to offer and introductions to our other products and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.

I apologise if the communication style made you feel uncomfortable.

Thanks Coffee52

Besvarelse fra Coffee52

For 6 dage siden

Hi There. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Besvarelse fra Coffee52

For 6 dage siden

Hi Carol. Thank you for your review. I am unable to see your details here to find your account. Please feel free to email us via our support desk at https://www.beer52.com/helpCentre/home, and we will assist you further.

Please ensure you contact us directly to close any subscription you may have.

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Besvarelse fra Coffee52

For 7 dage siden

Hi Michael.
Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

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Besvarelse fra Coffee52

For 7 dage siden

Hi Jay. Thank you for your review. Our processes align and comply with all current regulations for online subscriptions. We are aware of upcoming changes to the DMCC Act that may be coming into effect, and as always, we'll ensure to adhere to all that is required. We do ask customers to give us a quick call if they want to cancel, not to make it difficult, but to make sure they haven’t missed anything special included in their first box, what's coming next, or that there isn’t an easier option for them. Often it’s just a matter of timing or frequency, and a quick chat can sort it out. And if it’s still not right for them, we’re always happy to cancel.

If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Besvarelse fra Coffee52

For 7 dage siden

Hi Karen. Thank you for your feedback.

Cheers Coffee52

Besvarelse fra Coffee52

For 7 dage siden

Hi Oliver.
Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Coffee52