Called to discuss cancellation. The minimum amount to subscribe to (2 bags) is too much for me, but there's no option to make it 1 single bag, even though I'm paying for the delivery anyway! However,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The delivered coffee in my initial package was excellent. Really nice taste and pour. The packaging and delivery were efficient and on time, and the supplied tasting notes reflected accurately what... Se mere
Really impressed with the service provided by Kaye when I rang to cancel my subscription. She was polite, courteous, helpful and very understanding. She was also very persuasive in attempting to tr... Se mere
Virksomheden har svaret
My first try of Coffee52 was through a taster box via Vodafone. The coffee was excellent - strong, super creamy and an overall delight. I called yesterday to check some details regarding my subscr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're the UK's most exciting specialty coffee discovery club and we send you an exclusive specialty coffee each month. Join us on a discovery journey and share our favourite coffees from around the globe. Whether you have just discovered the fascinating world of specialty coffee or you're a coffee connoisseur, our monthly coffee is designed to fuel your passion for flavour and to learn a little bit about what's in your cup along the way. We work really closely with the growers and roasters to bring you exceptional specialty coffees available only for our customers! Each box comes complete with a copy of “Your Coffee Guide” which contains all you need to know about the month's coffee...it's essential reading! Want to find out more? Check out our website coffee52.com
Kontaktoplysninger
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
- 0131 285 2684
- coffee52.com
4,1
God
159 anmeldelser
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Impossible to cancel
When you try to cancel it’s almost impossible. The online cancellation process takes you through several pages of offers to keep you before saying you can’t cancel online and need to phone up. Phone lines have long hold queues. Emails are ignored. Really disappointing way of doing business. Feels like a con to lock you into a subscription you can’t get out of.
Claims they are a small company, when they are not (£40m revenue, directors paid almost £500,000 last year, 80+ employees, - not a bad thing, but don’t pretend to be a small business when you are not).
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Nick. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
If you have already emailed us , above then please allow us our 3 day timeframe to reply to emails.
Thanks Coffee52
Lovely coffee and great company
I bought the coffee as a gift for a friend who loved it and said they will consider subscribing for Coffee52 themselves. I don't drink coffee though so cancelled my own subscription and Kaye Kaur was very friendly and easy to speak to whilst cancelling. Definitely recommend.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Neelan. Thank you for your great feedback for Kaye.
Cheers Coffee52
SCAM! Impossible to cancel.
SCAM! Impossible to cancel. Stay away from this horrible company.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Riccardo. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Makes it way too difficult to cancel
Makes it way too difficult to cancel. Can sign up online but long wait time on the phone then patronising man on the phone scoffing at my early cancellation request and telling me that I’ve jumped the gun. Throwaway mentions of losing money paid for delivery charge and other cheap tactics. Not a fan and made me entirely surely that I would never re-activate my subscription.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Sinead. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
I am unable to see your email address here to locate your account. Please email us via our support desk https://www.beer52.com/helpCentre/home. Once we have this, we can look into how the call was handled so that we can provide feedback to you regarding your concerns.
Thanks Coffee52
Seems a good company
It was easy to cancel although you cannot cancel in the website you have to phone
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Laura. Thank you for your review. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Cheers Coffee52
Brilliant service from Hayley
Brilliant service from Hayley. Polite, personable and considerate throughout. Offered alternatives and clearly explained benefits.
All the best of luck.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Syed. Thank you for your great feedback for Hayley.
Cheers Coffee52
Very personable making you feel at…
Very personable making you feel at ease. Was very clear with the options available to me, so was happy to continue with my subscription.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi PS. Thank you for your great feedback.
Cheers Coffee52
SCAM
SCAM. Be aware before opting in for subscription.
They ask you to call to cancel the subscription but you will end up waiting for hours and hours WITH NO SUCCESS.
I am still waiting for my subscription cancellation.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Kunal. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Called to discuss cancellation
Called to discuss cancellation. The minimum amount to subscribe to (2 bags) is too much for me, but there's no option to make it 1 single bag, even though I'm paying for the delivery anyway! However, once I got through (the wait was fairly long) the customer service was good, responsive and informative. Once the switch to 6 weeks was properly explained, I decided to keep my subscription for now.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Sam. Thank you for your feedback. We also offer bi-monthly and tri-monthly subscriptions if that would help in the future. You can also go to our online shop to buy your favourite products as one-off purchases as and when you choose www.beer52.com/shop
Cheers Coffee52
Cancelling my subscription was made…
Cancelling my subscription was made nearly impossible with their maze of a process. When I actually finally got through to the agent I was told I was rude for telling him I didn't want to hear the sales pitch and I would like to just cancel the account.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Stephen. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
I am unable to see your email address here to locate your account. Please email us via our support desk https://www.beer52.com/helpCentre/home. Once we have this, we can look into how the call was handled so that we can provide feedback to you regarding your concerns.
Thanks Coffee52
Besvarelse fra Coffee52
Hi Scott. Thank you for your great feedback.
Cheers Coffee52
Transparent customer service
I spoke with James from Coffee52 today regarding cancelling my subscription. I signed up for my first coffee box through a Vodafone reward and had planned on cancelling any ongoing subscription. However, following my chat with James I am going to try a further few coffee boxes and keep my subscription running for a while. He downgraded the subscription so I’m not over ordering coffee and also changed the payment date and the time window between deliveries. This has convinced me of the value of the subscription and seems definitely worth the money now! Much closer to supermarket prices and (fingers crossed) much better coffee!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Grace. Thank you for your great feedback for James.
Cheers Coffee52
average coffee, hard to cancel subscription
I was after pro offer trial, however it was extremely difficult to cancel.
Once you are in you have to call them, wait in a queue and then go into lengthy conversation to explain why you looking to cancel then to listen about the vouchers and promos for another 10min
Coffee I've received is definitely not worth the price, taste sour and not better than supermarket budget brands.
Two stars only for the great customer service received form Shaun
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Magda. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
When customers do contact us we do occasionally have deals to offer and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Easy
Easy, cheap and good service. Managed to get 2 bags just for the price of delivery and then it was easy enough to close down the account after. James was very helpful and made the process quick and painless. Only annoying thing is I was unable to cancel online, instead I had to do it over the phone but it only took 10 mins.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Zak. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Good customer service
Customer services cancelled my subscription without any fuss as I wanted to try the coffee before I sign up.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi David. Thank you for your feedback.
Cheers Coffee52
Very polite and helpful
Very polite and helpful, no hard selling.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Beverley. Thank you for your great feedback. Much appreciated.
Cheers Coffee52
Besvarelse fra Coffee52
Hi There. Thank you for your great feedback.
Cheers Coffee52
Very helpful and positive on the phone!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Sky. Thank you for taking the time to leave lovely feedback.
Cheers Coffee52
Kay was really helpful & patient
Kay was really helpful & patient
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi There. Thank you for your great feedback for Kaye.
Cheers Coffee52
Great customer service and…
Great customer service and clarification of my account/credit/cancellation. Very impressed, thank you!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Nic. Thank you for your wonderful feedback.
Cheers Coffee52
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.