Christian was a pleasure to speak to, a real personable person, not some script reading robot. He was clear, concise and friendly. We definitely need more people like him in customer service. Many tha... Se mere

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Short wait to get through to customer service, lovely Zaynab on the phone helped me to cancel my account. She listened politely to my reasons and offered alternatives that might suite me.
I have had brilliant wine choices sent to me through Wine 52 over the last 8 months.The wine has been great tasting and the quirky labels have looked good on the kitchen shelf! Sadly I had to cancel m... Se mere
Exemplary Customer Service over the phone, with the product to back it up. Unique wine selections each month with an informative zine. Been subscribed on and off due to travel commitments but the team... Se mere
Virksomhedsoplysninger
Om Wine52
Skrevet af virksomheden
We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.
Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.
We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!
Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.
For more information, see our FAQs: wine52.com/faq
Or if you need to get in touch, please reach out to us via wine52.com/help.
Kontaktoplysninger
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
- 0131 285 2684
- wine52.com
Claim a free case on us!
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely customer service
Excellent service
Excellent service, loved their wines. No problem when I needed to cancel.
Shaun was very good easy cancellation
Shaun was very good - no option for the coffee52 which was the service I was cancelling today. No issues a very easy process and the free coffee I received was very good!
Good service
Good customer service
Lovely wines
Lovely wines. Kaye was helpful when I needed to contact.
Never had a bad wine
Never had a bad wine! Like that you get to try wines from regions you might not have thought of trying. Have to admit though I rarely look at the magazine.
Customer services have always friendly and professional. Recent chat with Reza good example of this
Great products and great customer…
Great products and great customer service! Thank you!
Satisfied Customer
I have just spoken to a very polite and extremely helpful
young lady. She dealt with my query very quickly and with the minimum of fuss. I would certainly recommend Wine 52.
Sam was a lovely person
Sam was a lovely person to talk to over the phone. I rang with the intention of cancelling my membership but they offered me a brilliant deal and gave them a try. Good value for money and excellent service
I found the customer service very…
I found the customer service Kaye very helpful. Clearly wanting to keep me as a customer with further selected offers and offering to pause my account but ultimately following my request to cancel my account

Besvarelse fra Wine52
I would like to sincerely appraise…
I would like to sincerely appraise Wine52- even though it is a small business. The customer service has a smooth communication with professional and empathetic manner. Were it not because that I have really limited capacity to consume the wine on monthly base, I would really consider stay with them as a customer.
Very helpful friendly service
Very helpful friendly service. Been talked out of leaving 4 times by persuasive sales staff but it was time this time.
Subscription
Needed to make a change to the subscription and it was easy to do
Jamie was fantastic
Jamie was fantastic. I highly recommend Wine52. They provide books on the region of wines that they're showcasing and the customer service is top notch. I'm in the middle of moving house and Jamie was really cooperative in assisting me change address and alter my subscription.
Julie wine52
I was nervous before calling but Julie instantly made me feel comfortable and explained everything perfectly for me. She also gave me all options available and was very knowledgeable. They are an absolute credit to the company and my experience was fantastic. UTB
Beautiful wine, very happy.
Used the trial order and received three wines and two complimentary snacks. Already tried two bottles and the wines were beautiful! Decided not to continue simply down to cost and being on maternity leave. But when I’m back at work, I’m sure I’ll return. Cancelling wasn’t as difficult as others make out in reviews. Just had to call the customer service number and spoke to a really lovely lady called Amy who sorted it for me.
Excellent help and communication
Excellent help and communication. Very happy to deal with Beer52
Amy was incredibly helpful
Amy was incredibly helpful, informative and all round pleasure speak with.
Great customer service
I had taken advantage of the offer for the free bottles of wine with postage. They arrived within a day and when I spoke to Lewis he was very helpful when I wanted to cancel the subscription.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







