I placed an order almost a week ago and paid extra for next day delivery. It’s still saying “awaiting courier pick up” and I can’t get in touch with customer services despite trying to call them (thei... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had an issue regarding an order I'd returned. The issue was entirely my fault but the help I received from Kay during the online chat was excellent. She resolved everything within a few minutes
Virksomheden har svaret
Called in hoping to exchange my red linen skirt for a smaller size. The store didn’t have it, however Imogen (Im) couldn’t have been more helpful. She sorted a return and refund and ordered the smalle... Se mere
Virksomheden har svaret
I was lucky enough to be connected on Chat to Makayla, the Customer Care representative. Makayla was experienced, professional and friendly, and my issue was dealt with effectively and fast. I am givi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Kontaktoplysninger
83 Eversholt Street, NW1 1BU, London, Storbritannien
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,3
Fremragende
3 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The sales staff was helpful and polite.
The sales staff was helpful and polite at the Reigate store.
I am between the age group of 65-70 years.
I bought two tops - a white cotton Broderie shirt and a chocolate brown crochet top with short sleeves, as well as two T shirts in seemed like linen fabric in Navy blue and Red. The quality of all items that I purchased was very good so were the styles.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear ANURADHA DESAI,
Thank you so much for your wonderful feedback and for taking the time to share your positive experience at our Reigate store. We're delighted to hear that you found our sales staff helpful and polite, and that you are pleased with the quality and styles of your new Whistles tops and T-shirts.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Whistles Customer Care.
Pleasure to shop at Beaconsfield
I would like to give a big shout out to the lovely ladies in the Beaconsfield branch.
Whenever I visit the store these ladies are always so pleasant and extremely helpful.
They keep the store looking immaculate and the clothing is always displayed to perfection, I haven’t always found this to be the case in other Whistles stores that I’ve visited.It’s always a pleasure to shop there.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for taking the time to share your wonderful feedback about the Beaconsfield branch! We're delighted to hear that our team there consistently provides a pleasant and helpful experience, and that you appreciate the care they take in maintaining the store and displaying our clothing beautifully.
Your kind words mean a lot to us and encourage our staff to continue delivering the best service possible. We look forward to welcoming you back to Whistles Beaconsfield soon!
Thank you very much Niamh
Thank you very much Niamh, excellent service, quick to reply and sort my issue out. Would definitely use the webchat again. Thank you again.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Good afternoon Helen,
Thank you so much for your kind review! We’re delighted to hear that Niamh was able to help resolve your issue quickly and provide excellent service.
It’s great to know you had such a positive experience using our webchat, and we’ll be sure to pass your lovely feedback on to Niamh. Thanks again for taking the time to leave a review!
Kind regards, Whistles Customer Care
Great in-store customer service!
Big shout out to Munira at Westfield White City!
She was incredibly friendly whilst I was stressing about buying a last minute dress. There were a range of petite options in stock (a godsend) and Munira patiently helped me get some options and even gave me advice on what style would work best. Overall a great experience - thank you!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Lea,
Thank you so much for your wonderful shout out to Munira at Westfield White City! We're thrilled to hear she made your last-minute dress shopping stress-free and that her advice and kindness helped you find the perfect petite options. We'll be sure to pass on your lovely feedback to her.
Thanks again for sharing your great experience with Whistles!
Best wishes,
Whistles Customer Care.
So glad whistles has updated the…
So glad whistles has updated the clothing wear, seems the fittings are a lot better to, been very happy with the last few collections, hopefully it continues
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Mel,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the updated clothing and improved fittings from Whistles. Your feedback means a lot to us, and we'll certainly pass this on to the team. We hope to continue bringing you collections that you love! If you ever have any suggestions or need assistance, feel free to reach out.
Best wishes,
Whistles Customer Care.
Store was light and airy
Store was light and airy.
Great choice of clothes and staff very helpful.
Bagged a bargain on the sale rail!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Tracey,
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the light and airy store atmosphere, found a great selection of clothes, and received helpful service from our staff. Congratulations on bagging a bargain from the sale rail too!
We look forward to welcoming you back to Whistles soon.
Best wishes,
Whistles Customer Care.
Many thanks Whistles shop at St Pancras
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hello there,
Thank you for your kind feedback!
I am delighted to hear about your positive experience at our St Pancras Whistles shop.
We hope to welcome you back again soon.
-Whistles Customer Care.
Your staff were beyond helpful but not…
Your staff were beyond helpful but not having mirrors positioned anywhere in the shop to enable one to view the back of an outfit made it necessary to purchase the item to check it out at home before deciding to keep it!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hello Eve, Thank you for taking the time to leave us this feedback,
Lovely dress, great customer service!
I was looking for a dress for a special occasion and had a great deal of difficulty finding one I was happy with. I popped in to Whistles and saw a dress that I potentially liked. Then I noticed that Luicija (the customer assistant) was wearing the dress and she persuaded me to try it on. When I did it looked lovely so I bought it! If she hadn't been so persuasive and helpful I may not have bought this lovely dress. Thank you so much for your help Luicija!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hello Mrs Harris ,
Thank you for taking the time to leave us feedback.
Thank you also for choosing Whistles for your occasion. We are happy to hear that your shopping experience in our store was positive and we are glad you found the perfect outfit!
Very friendly and professional
The staff in the store were extremely helpful and very friendly, giving excellent customer service. It was a pleasant experience, thank you
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Andrea,
Thank you so much for your wonderful review. We’re delighted to hear that our team made your visit such a pleasant experience with their helpful and friendly service. Providing excellent customer care is very important to us, so your kind feedback means a great deal. We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
Petite options
So good to have some petite sizes in stock! Wish all stores did this.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with the petite sizes being available. We always aim to cater to all our customers, and your support means a lot to us. If you ever need any assistance or have suggestions, please don’t hesitate to reach out!
Such lovely staff
The 2 staff members working in Whistles Manchester today gave excellent customer service. So helpful and friendly from the minute I walked in.
Took a real interest in my finding a petite fitting dress for an occasion. Livia and Mohinda ( hope I spelt right ) They gave honest advice and I bought a beautiful dress. Livia even wanted to see an outfit I had bought in another store ( the jacket went with the Whistles dress )and re wrapped the clothes beautifully. I will definitely shop again in this gorgeous , well set out and friendly store where it feels Petite fit is not an afterthought.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear Anne,
Thank you so much for your wonderful feedback! I'm delighted to hear that Livia and Mohinda provided you with such excellent and friendly service at our Whistles Manchester store. It's great to know they helped you find the perfect petite fitting dress and even took an interest in your outfit from another store. We will be sure to pass on your kind words to them.
We look forward to welcoming you back to Whistles soon!
Best regards,
Whistles Customer Care.
The staff truly made my day after I was…
The staff truly made my day after I was hunting down the last size 10 oversized shirt in London. Service and ambience in store was impeccable.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words! We're thrilled to hear that our team made your day and that you found the last size 10 oversized shirt you were looking for. It's great to know that you enjoyed the service and ambience in our Whistles store. We look forward to welcoming you back soon!
Very quick and easy to use
Very quick and easy to use, I got the information I needed withn minutes
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear MFS Fetherstonhaugh,
Thank you so much for your kind feedback! We're delighted to hear that you found the process quick and easy and that you received the information you needed within minutes. If there's anything else we can assist you with, please don't hesitate to reach out.
Molly was so helpful
Molly was so helpful, she helped with my query in seconds and just was overall very professional and helpful.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hello there,
Thank you so much for your kind feedback!
I am delighted to hear that Molly was able to help you so quickly and professionally. I will be sure to pass along your lovely comments to her, it will mean a lot. Thanks again for taking the time to leave a review.
-Whistles Customer Care.
I popped in on my lunch break to try a…
I popped in on my lunch break to try a pair of jeans on and found my size wasn’t there. I asked an associate if the size I was looking for was available and they found it was, so sourced if from their BOH area. I tried them on, loved them and was thrilled as it was exactly what I was looking for.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for sharing your experience with Whistles on your lunch break! We're delighted to hear that our associate was able to quickly find the jeans in your size from the back of house and that you loved them. It’s wonderful to know we could help you find exactly what you were looking for.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
The staff are extremely friendly and…
The staff are extremely friendly and helpful. Very honest when you ask for there opinion and always come up with an alternative.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words, Mrs Bates! We're delighted to hear that our staff at Whistles have been friendly, helpful, and honest with you. We always strive to provide great alternatives and support. We really appreciate you taking the time to share your experience on Trustpilot! If you need anything else, feel free to reach out.
No longer 5 stars for Makayla's help on live chat…
UPDATED I gave 5 stars for Makayla's help on live chat Friday morning but I'm updating this because, actually, it didn't go so well in the end. I didn't get the promised update so I recontacted the following day. If I hadn't, I wouldn't have learned that DX had lost my order and I would still be waiting. Victoria said my order would be cancelled - they 'don't do replacement'. I had to reorder. I was given a code to get the discount I originally bought the item at and a free postage code (that didn't work). To date I have had no email confirmation of the original order bring refunded or of a credit I was told I would get re the not working P&P code(another 'chat', can't remember her name and the emailed transcript has time expired!). They answer chats quickly, are very helpful but in fact don't seem to follow through. So, here I am, waiting to see if the second order will arrive - I've paid twice and got nothing so far. Can't recommend at all, bit rubbish really. Hours of my time wasted because DX lost my order and Whistles can't just send a replacement like anyone else probably would, and they don't do what they say they will.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you for your updated feedback. We sincerely apologise for the inconvenience and frustration caused by the delay and the issue with your order. This is certainly not the experience we want for our customers.
To resolve this matter personally and as quickly as possible, please could you give us a call at your earliest convenience? We are here to assist you and ensure everything is sorted out to your satisfaction.
Thank you for your patience and understanding.
Great online chat experience with a…
Great online chat experience with a real person when I had a query about a return.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear Jane,
Thank you so much for your kind words! We're delighted to hear that you had a great online chat experience regarding your return query. Providing helpful and friendly support is very important to us, and we're glad we were able to assist you so well.
If you need any further help, please don't hesitate to reach out.
Great customer service whilst looking…
Great customer service whilst looking for a top which was out of stock online. I was given a couple of shops with stock & their phone numbers. When I rang the Guildford shop they were extremely helpful and was able to make a telephone purchase. Could not fault the service.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words! We're delighted to hear that our team could assist you in finding the top you wanted and that the Guildford shop provided excellent service for your telephone purchase. We truly appreciate your feedback and look forward to helping you again in the future.
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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