I placed an order almost a week ago and paid extra for next day delivery. It’s still saying “awaiting courier pick up” and I can’t get in touch with customer services despite trying to call them (thei... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had an issue regarding an order I'd returned. The issue was entirely my fault but the help I received from Kay during the online chat was excellent. She resolved everything within a few minutes
Virksomheden har svaret
Called in hoping to exchange my red linen skirt for a smaller size. The store didn’t have it, however Imogen (Im) couldn’t have been more helpful. She sorted a return and refund and ordered the smalle... Se mere
Virksomheden har svaret
I was lucky enough to be connected on Chat to Makayla, the Customer Care representative. Makayla was experienced, professional and friendly, and my issue was dealt with effectively and fast. I am givi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Kontaktoplysninger
83 Eversholt Street, NW1 1BU, London, Storbritannien
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4,3
Fremragende
3 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent customer service, friendly and helpful and beautiful clothes
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Gillian,
Thank you so much for your lovely review! We're delighted to hear that you enjoyed our customer service and found our team friendly and helpful. It's also wonderful to know that you loved our clothing collection. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
Kind assistants
Kind assistants , who were happy to look for my size in stockroom
Not rushed
Held garment for half hour as I had forgotten my credit cards and had to find my husband !!!!!
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Janet,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our team was able to help you find the right size and that you felt relaxed and unhurried during your visit.
We're also pleased we could hold your garment while you tracked down your husband and your credit cards! We always try to make shopping as convenient as possible, and it's wonderful to know our service made a difference.
We look forward to welcoming you back again soon.
Kind regards, Whistles Customer Care
Really friendly and helpful sales team.
Really friendly and helpful sales team.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words! We're delighted to hear that our sales team at Whistles provided you with friendly and helpful service. Your feedback means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
very friendly and helpful staff
very friendly and helpful staff, I felt well supported. Thank you
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words! We're thrilled to hear that our team made you feel supported and that you found our staff friendly and helpful. Your feedback means a lot to us at Whistles. Thanks again for sharing your experience!
Poor customer service in Broadgate…
Poor customer service in Broadgate Circle store on 1 June.
I purchased a pair of trousers from Whistles' in Bath on 28 May, where the staff were excellent. Unfortunately, after wearing the trousers for the first time on Friday morning, I discovered that the back seam was unstitched, leaving a large hole. This was extremely disappointing given the £90 price point and the quality I expect from Whistles. It also caused significant inconvenience, as I was out for the day and had to detour to change.
I returned the trousers to the Broadgate Circle store with my receipt on 1 June, simply asking to exchange them for a pair without a fault. Despite clearly explaining the issue, I felt I was treated with suspicion and contempt. Staff discussed the issue loudly, including one staff member calling across the store that “this lady has a hole in her trousers” and shes seemed to have an issue that they were bought in Bath store.
I was then asked whether I had worn the trousers, which I confirmed—this being how I discovered the fault—an interaction aggressive. After further back-and-forth, I was asked whether I wanted the trousers “sent off to be fixed,” which I declined, as a new £90 garment should not have a defective seam. Eventually, the exchange was agreed.
While the staff member who completed the exchange was pleasant, the initial handling of the situation was poor and left me feeling uncomfortable and unfairly questioned. This was not the level of customer service I expect from Whistles, particularly when returning a clearly faulty item within days of purchase.
The service I received contrasted sharply with the excellent service I received in Bath and detracted from what should have been a straightforward resolution.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi there,
Thank you for taking the time to share your experience.
We're very sorry to hear about the fault you encountered with your trousers and the inconvenience this caused, particularly after what had otherwise been a positive shopping experience in our Bath store.
We are also disappointed to learn about the way your visit to our Broadgate Circle store was handled. While we appreciate that our teams may need to ask questions when processing returns and exchanges, this should always be done professionally, respectfully, and with discretion. We understand why the comments made across the store and the manner in which the situation was discussed left you feeling uncomfortable, and we sincerely apologise for this.
A faulty garment purchased only a few days earlier should have been addressed with greater sensitivity and efficiency. We're pleased that the exchange was ultimately completed, but we recognise that the service you received during the process fell short of the standards we aim to provide.
Your feedback has been shared with the relevant management team so that the circumstances can be reviewed with the store and appropriate coaching provided where necessary. We value your comments as they help us improve both our product quality and customer service.
Thank you again for bringing this to our attention, and we hope we have the opportunity to restore your confidence in us in the future.
Kind regards, Whistles Customer Care
agent Bobi helped enormously
agent Bobi helped enormously
was kind and persevered with me
issue rectified quickly and efficiently
good communication throughout
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Katie,
Thank you for your wonderful feedback. We're delighted to hear that Bobi was able to help resolve your issue quickly and efficiently. We'll be sure to pass on your kind words about his perseverance, communication, and support throughout the process. We truly appreciate you taking the time to share your experience and are pleased we could assist you.
Kind regards, Whistles Customer Care
Very disappointing
Very disappointing.
i ordered Alana ivory jumpsuit in petite but the item delivered was a normal size 12 and it swamped me .
it was also marked and the package had been torn open.
Such a shame as i loved it .
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you for your feedback. We're truly sorry to hear that the Alana ivory jumpsuit you received was not the petite size you ordered, and that the item arrived marked with the package torn open. This is certainly not the experience we want for our customers.
Please rest assured that we want to make this right for you. Could you kindly contact our customer service team directly or provide us with your order details.
We appreciate your patience and hope to resolve this matter swiftly.
Great service in Reigate Whistles today…
Great service in Reigate Whistles today - - whilst trying on new trousers I found a tiny unsewn part of a pocket - meaning it had a small hole - the manager quickly offered for this to be repaired - on the spot - which was perfectly done in only 10 mins. Thank you to all in store for a great shopping experience
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for sharing your positive experience at our Whistles store in Reigate. We're delighted to hear that our manager was able to promptly repair your trousers and that you enjoyed a great shopping experience with us.
Your kind words mean a lot to the team, and we'll be sure to pass on your appreciation to everyone involved.
Thanks again for choosing Whistles, and we look forward to welcoming you back soon!
Lovely staff
Lovely staff, helpful and kind. Lots of great clothes in a calm and happy place.
Please stay in Farnham!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Lois,
Thank you so much for your lovely feedback! We're thrilled to hear you enjoy shopping at our Farnham store and appreciate the friendly atmosphere and great clothing selection. We definitely plan to stay right here in Farnham and continue providing you with the best service.
Looking forward to welcoming you back soon!
Best wishes,
Whistles Customer Care.
Faulty ítem, with no belt and appears to have been used
I ordered the Lea linen jacket, and it arrived today Saturday but without the belt! It also had marked wrinkles on the sleeves, typical of a jacket that has been used.
I sent them an email, and the reply I got says that they will be in touch with me in 3-5 days - not good enough!
I tried phoning them, nothing. But this being a Saturday, there is no one in the office except for a virtual assistant called, Lucille, who on the chat kept apologising for the wait. It seems the business is run by AI on weekends!
Eventually, what appeared to be a human replied and told me to send pictures. I said I am not going to waste my precious time doing that (a picture of the non-existent belt and the wrinkly sleeves?). Then he/she said that I had to return the item and they would replace it. This means going to a Post Office, queing and so on. Time = Money
In any case, they cannot replace the jacket, as they are now out of stock!
Hence, I resorted to Trust Pilot…
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Isabel,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with your Lea Linen Jacket order.
Receiving an item with a missing belt and concerns about its condition is understandably disappointing, and we appreciate how frustrating it must have been to then encounter delays while trying to resolve the issue. We also understand your concerns regarding the time and effort involved in arranging a return, particularly when the item is no longer available in stock.
Our team may request photographs when investigating issues such as missing components or product condition, as this helps us review and resolve matters as quickly as possible. However, we recognise that this process did not meet your expectations on this occasion.
Thank you again for bringing this matter to our attention.
Kind regards, Whistles Customer Care
Refund of postage
I ordered a dress for a business meeting yesterday. I paid for next day delivery which meant it would arrive on Thursday but it arrived on Friday afternoon after I had gone to the meeting. Why do you offer next day delivery and then it just doesn’t happen. I trust my postage will be refunded you did not mention this
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Catherine,
Thank you for your review. We are very sorry to hear that your order did not arrive in time for your business meeting, especially after you paid for next-day delivery.
We understand how frustrating and disappointing this must have been, and we sincerely apologise for the inconvenience caused. While we always aim to meet the delivery timeframe selected at checkout, there are unfortunately occasions when delays occur during transit.
Please contact our customer service team with your order details if you have not already done so, and we will be happy to review your delivery charge and assist further. We appreciate your feedback, as it helps us improve both our service and communication.
We hope you will give us another opportunity to provide a better experience in the future.
Kind regards, Whistles Customer Care
Always enough room in changing rooms…
Always enough room in changing rooms ,well set out and of course constintaly nice helpful ladies to help
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Thank you so much for your kind words! We're delighted to hear that you find our changing rooms spacious and well-organized, and that our team is consistently helpful. Your positive feedback means a lot to us at Whistles.
If there's anything else we can assist you with, please don't hesitate to reach out.
I ordered a jumpsuit for a party I was…
I ordered a jumpsuit for a party I was going to and paid for next day deliver to ensure I got it in time. (I had previously paid for next day delivery and they did not deliver next day).
When I opened the jumpsuit the belt was missing from it. I immediately contacted customer services but it was a weekend and they did not get back to me. I had no choice but to purchase a new belt (no way you could wear it without one). Customer services got back to me a few days later and asked me to return the jump suit. I asked if they could just send the belt but a few said passed again and said they didn’t have a belt but would offer me a 10% discount. I said that wasn’t really sufficient and that 20% would be appropriate. Another few days passed and they offered 15%. I reluctantly accepted and since then have heard nothing! I have sent a further 6/7 emails and they have not acknowledged nor responded and no refund. This really is unacceptable customer service. I feel inclined now not to accept the offer at all since they haven’t responded and just return the jumpsuit and get a full refund. But as they are not responding to me it’s just impossible. Such poor and rude service. I will not use again.
UPDATE- I STILL HAVENT HAD A RESPONSE FROM WHISTLES AND HAVE NOT RECEIVED THE REFUND. APPALLING.
**FURTHER UPDATE** I cannot reply so I’m updating my post. I was offered a refund of 15% which I reluctantly accepted. I haven’t received the refund nor any response to my emails. What is going on?
FURTHER FURTHER UPDATE - I have contacted the customer care team but they do not respond!!! Please can you get this sorted ASAP
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear Jacquie,
Thank you for your detailed feedback, and I am truly sorry for the frustration and inconvenience you have experienced. I completely understand how disappointing it must have been to receive your jumpsuit without the belt, and then to encounter delays and lack of communication from our customer service team.
Please accept my sincere apologies for the delay in processing your refund and for the poor communication you’ve experienced. I want to reassure you that we have now refunded the 15% to your account. You should see this reflected very shortly and confirmed via email.
We truly regret that this experience has impacted your perception of Whistles, and we are committed to improving our service to prevent this happening again.
Thank you for your patience, and please feel free to contact me directly if you need any further assistance.
Telephone purchase
I saw a dress I wanted but store didn’t have my size.
I called St Christopher Place store and they were so helpful.
Paid for the dress and they sent to to me the same day. It arrived 24 hours later, having been carefully packed.
The dress is perfect, the service I received was above and beyond.
Thank you
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Good afternoon Katharine,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear about your experience with our St Christopher Place store. It’s wonderful to know that the team went above and beyond to help you secure the dress you loved, even when your size wasn’t available.
Providing quick, seamless service is something we always strive for, so we’re delighted that your order arrived so promptly and beautifully packaged and even better that the dress was perfect!
Your kind words truly mean a lot to us, and we’ll be sure to share your feedback with the team who will be overjoyed to hear this.
Thank you again for choosing us, and we can’t wait to assist you again soon!
Kind regards,
Whistles Customer Care
Besvarelse fra Whistles
Thank you for reaching out and sharing your feedback. I’m very sorry to hear that your experience with our customer service has not met your expectations. We strive to provide the best support possible, and I’d like to understand more about the issues you faced so we can make it right. Please get in touch with us if you wish to discuss this further
5 star customer service from Tracy!
I was served by Tracy in Farnham and she was absolutely fab!!
I am still finding my way after having a baby and Tracy was so helpful and supportive with finding me my size. I ended up purchasing a jumpsuit for my return to work after my maternity leave and I feel amazing in it. She also entertained our baby whilst I tried some other outfits on which helped me feel less pressured and I could take my time.
Amazing experience and I will be back soon hopefully!
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear Susan,
Thank you so much for sharing your wonderful experience with Tracy in our Farnham store! We're delighted to hear that she provided such helpful and supportive service, especially during this special time after your maternity leave. It's fantastic that you found the perfect jumpsuit and felt amazing wearing it. We'll be sure to pass on your kind words to Tracy.
We look forward to welcoming you back soon!
Lovely Staff
Lovely Staff - The girls in the shop were super friendly, welcoming and extremely helpful finding me a size in some trousers that weren't on display and fetching me a smaller size when required.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi Sam,
Thank you so much for your kind words! We're delighted to hear that our team made your visit enjoyable and helped you find the perfect fit. Your feedback means a lot to us, and we'll be sure to pass on your compliments to the staff. We look forward to welcoming you back to Whistles soon!
Whistles customer help - very quick and helpful
I had a query about a return which was beyond the usual time allowance. The chat bot quickly moved me to a human assistant. Kay was really helpful and, after clarifying my issue she very quickly came back to me and resolved the problem.
The system was quick, easy and positive - thank you Kay & Whistls
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hi MK,
Thank you so much for your kind words! I'm delighted to hear that Kay was able to assist you quickly and resolve your return query smoothly. We always aim to provide a positive and hassle-free experience, and your feedback means a lot to us.
If you need any further help, please don't hesitate to reach out. Thanks again for choosing Whistles!
Very friendly helpful ladies
Very friendly helpful ladies. Told them what I wanted an outfit for and they came up with a perfect outfit, something I would never look at or try. Absolutely wonderful.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Hello Claire,
Thank you so much for your lovely feedback! I'm thrilled to hear that our team could help create the perfect outfit for you, especially something new and exciting. It's wonderful to know you had such a positive experience with us. If you ever need more styling assistance or have any questions, please don't hesitate to reach out.
Ordered a pair of Koki lace up white…
Ordered a pair of Koki lace up white trainers in March. When they arrived they had a blue mark on them so I had to order another pair and send the faulty ones back. The new ones arrived and have another blue mark on them. You would think they would check stock before it’s sent out.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Whistles
Dear Sarah,
Thank you for reaching out and bringing this to our attention. I am truly sorry to hear about the issues with the Koki lace-up white trainers you ordered. It is disappointing to receive faulty items, especially after having to return the first pair.
Please rest assured that we take quality control seriously, and I apologise for the inconvenience caused by these repeated problems. I would like to resolve this for you as quickly as possible. Could you please reach out to our customer service team?
Thank you for your patience, and I look forward to your reply so we can make this right.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.