TLS Group | Asset management Anmeldelser 

I will start with the good things, which are only a few. I did have a good time in their apartment, which was very well located in Barcelona, and they did provide some sort of service when things were broken. But don't get excited, because I wouldn't recommend it to anyone because of the following reasons:

- YES, do they repair things, BUT if you consider repairing putting tape on a lamp and hanging it on the ceiling or replacing broken furniture 5 months after it got broken. Or replacing a dishwasher and a fridge 4 months later causing a lot of disorder in the apartment.

- YES, they do provide cleaning service, THOUGH they consider 1 hour and a half is enough to clean an 8 people apartment. Not to mention their workers always seem to be in an extremely bad mood, don't bother cleaning even if there's just one dish on the sink (literally just 1), never clean any part of the apartment deeply. Just imagine living in a place (like I did for two years) where the main cleaning strategy is painting the walls white every so often to cover all the dirt that's everywhere. Oh, and I forgot, I caught a cleaning lady stealing my flowers from the garden.

- The apartment is full of COCKROACHES. They know about it and never did anything. My room had one window that I never opened, because the dirty room nextdoor was full of them.

- They rent your room to other people while you're still living in there and don't bother asking you if you want to extend the contract. It happened to two ex-flatmates who had to take more expensive rooms, because their's had been booked without any notification. They justified it by saying that they should have let the agency know if they wanted to stay, but on the contract it says that you can do that 1 month before it ends, and they had already rent the room way before that.

- They NEVER return your deposit, that's why intelligent people don't bother paying the last month of rent. They charge you 35 euro for the check out, which basically consists in... NOTHING. No one came to check the room on my last day, no one took my keys and I never heard of them until they kept part of my deposit. They BREAK their own contract and ignore your mails when you complain about it. They say they keep part of the deposit, because of the extra costs of electricity and water, but when you ask about it before leaving (like I did) they tell you everything is fine and then all of sudden a mysterious amount of money is with-drawn of your deposit.

- They're UNPROFESSIONAL. Administratively they're a mess. A friend booked a room in the apartment to come and live with us, paid the deposit and everything was OK. Then all of a sudden the room had been rented by someone else, who had also paid the deposit, and my friend was left out on the streets without anywhere to live. Every month I paid my rent on time and I still received emails stating that I had to hurry to pay the rent or I would be sanctioned.

- I sincerely doubt all their fiscal data is completely legal. Everyone had trouble doing the city registration in that flat. Not to mention that if the landlords knew the state in which their property is in, they would probably have a heart attack.

- The flats are extremely expensive, BUT they have the cheapest furniture of IKEA (that falls into pieces after a few months, like my wardrobe did).

I have had a more or less good relationship with them during the two years I stayed in the flat, always telling them truth about things that have happened in the apartment. I am just angry about how they take advantage of foreign people and charge so much for such a bad service.

esta empresa es pesima no lo recomiendo es un abuso
inaceptable para lo que se paga

This company's service is BS. Pardon my language. I dont know any better words to describe the useless service i received from them. Moved into an apartment and for 3 weeks i didn't have light in my room and toilet, and had to be in darkness when i got dark. I messaged, emailed and call them ( TLS group) and they didnt reply any of my calls or emails or did anything significant to solve the but theysent me monthly due rent / bills from the same email i have been complaining about my issue to.
I decied after two weeks to stop email and actually visit them in their office cos i was so furious, although I was apologised to ( ofcourse, why wouldnt they, its all eye-service ) and I was assured it would be fixed BUT nothing was done for another 1 week.
They are very quick to give you a contract and collect / request money due to them BUT not reply or attend to your emails on problems faced in the house.

The light issue in my room wasnt the only thing, the kitchen's pipe leaks into the backyard and all the soap, water, dirt and stuffs from the plates and pots washed in the kitchen all leaks on the floor and the smell hardly makes the apartment habitable. This also was reported to them from the day i moved in, but till date, nothing has been done.

As I write this review, am taking legal actions against them and they will pay for damages and I intend to make them pay for all the inconveniences they have caused.

They may have good apartments, ( maybe ) but there is usually going to be a problem with it because they do not care about the inhabitants, they just put properties for rent to get money and tie people to contract.

Daniel.

Hi, I am writing this review to warn anyone making use of TLS housing service. I have used their service for half a year during my stay in Barcelona when I needed an emergency flat to stay in. First of all, the service fee you have to pay which accumulates to a month's rent, for what service? A lot of things in the flat were broken such as the dishwasher and sewer pipe which made our kitchen flood everytime water went through the sink. Secondly, there were cockroaches in our appartment. Thirdly, the rooms are severely overpriced, the appartments are built in a way to fit in as many rooms as possible, leaving little space for common areas. In our flat everyone's room was bigger than the living room. Fourthly, they promised me I could use the airconditioning, but as it became warmer they told me they do not allow you to use it because it costs a lot, but that is what I pay for right? Fiftly, I never thought I would get this far, but I have nothing but bad things to say about this company, it took them as little as 23 days (!) and after many emails to give my deposit back which was just 175 from the initial 530 I paid. They make up random expenses like "penalty for party at Jonqueres - 80 euros" just to take more money from you.

Save yourself a lot of money and worries and avoid doing business with this fraudulent company at all costs. I have nothing but bad things to say about this company. Pick any other housing company as long as it is not this one, these swindlers do not deserve your money.

hey moved someone into my flat before my tenancy was over and they wouldn't give me my deposit back until I threatened to take them to court.
I am writing this review as a warning and with a little hope I help any potential tenants change their mind. I was a previous tenant with TLS for a year, and a small summarasion would be an absolute barbaric "company" who handle finances in a dodgy way and do not care about customer satisfaction in any manner.
The process of signing up to a flat is quick, which is the only positive at the time when I needed an emergency flat. However in terms of professional checks and "admin" you end up paying for makes you speculate why do you spend money on admin when there is none.
As for the living arrangements, it is like packing a load of elephants into.... At one point there was 7 of us in a floor bedroom flat. Whilst when moving in they give you the option of rooms for 2 or for 1, but I never imagined the the thought of being glued to my room. The kitchen was the size of a cupboard only one person could cook and there is not enough storage space to facilitate other peoples food. I had food stolen from me from other tenants and also members of staff.
The idea of having a cleaner is ideal especially when you are a full time and student and work every time in between but having someone you don't trust in the flat and in the contract it mentioned any member of staff could enter the property when they wanted to.
Throughout our tenancy the oven in the flat broke but the only quick solution they could provide was to use a kettle or they could put in another microwave (We still had a good functioning one). It took well over a month for a new one to be installed, after trying to communicate with them through both phone and email was just not possible.
To summarize all of this because I could complain for ever. The price what they provide is preposterous for rent let alone the hidden fees like admin, reserving the room, deposit and then a CHECK OUT FEE!!! (sorry why should you have to pay to leave). The worst of all they moved someone into my flat before I had even checked out, this literally ended up being the cherry on top of an awful experience.

Rant over!

I have been with TLS for only 3 months. I did not like the fact that basic appliances are not provided like kettle, waste bin etc and when I requested them and they bought them, I was told to collect the items from Argos!!!! I had called them to fix my bed once and they did but next day the blind had fallen apart and when I called to fix it, they told to call them once to fix everything instead of taking two rounds one for bed and another for blind!!!! Customer service God knows what they do! I had a big issue with smoking in flat despite the fact that it clearly says in contract a non smoking flat but flat mates were ignorant and irresponsible, and TLS did not do anything except sending remindars that this is non smoking flat. Deposit was another issue, it took TLS nearly a month to return my small amount of deposit, the reason they said bank problem. I am very happy I have moved out living in another properity now. My experience with TLS was something to learn from but I'll never recommend it to anyone, do some research before you sign a contract with them but if it is your cup of tea, then go for it :)

Ps one trick TLS agent may use: they will ask you to pay some money a 100/200£ to secure a room before viewing saying if you do not someone else will take the room in couple of hours. It happened to me. No lose of money but a trap perhaps if you don't like the room, location, flat mates etc. My advise to you be careful when it comes to TLS.

TLSgroup is a horrible company offering really bad services. It is taking them more than 3 months to fix our boiler. Our kitchen is full of cockroaches, we are living in an old and dirty flat paying a high amount of money. Cleaning is supposed to be included in the price, however it is not true since the flat is a mess since the boiler is continuously dripping water and everything is flooded… Horrible!

I have been stuck with a one year contract which I just got out of the now! and thanks god for this! The worst experience I have ever had in a London Flat! They really don't care of the people living in those flat, all that matter is that the money is getting in. No customer care at all, they will just leave you in those city places! the Wall of the house we were in were so thin that we all felt that we were in the same room! No privacy at all, all they want is to maximise the space!
Hope that helps and keep looking somewhere else if you are looking for a flat/room to let!

Horrible relation with them. Fran, the state agency, replied really unfriendly to us.
We are renting a new house but everything is bad quality.
No boiler for 6 days. They don't even offer us a decent discount.
We are meting too much pb for a new house.

very bad experience.

They promised me that they will clean my room when I move in, but when I arrived the room was a complete mess from the previous tenant to lived there. I spent 3/4 hours just cleaning the beer bottles, half eaten food thrown in the room and empty packets when I first moved in.

There was no heating in the room at all, the wall had fungus growing and my bed was broken. They did not bother to repair anything.

There were 7 people sharing one bathroom in the house even though the advert promised two bathrooms, one bathroom had no hot water running at all and I paid for two bathrooms even though I could only use one.

Once you sign the contract with them, you are trapped, they are not responsible for anything, they will not pick up any calls.

They will also scam you from your deposit, I paid £559 as deposit for my room and I only received £450 back, even though I completed my contract and left my room clean and in good condition.

Terrible customer service!

DO NOT USE TLS TO FIND A ROOM, YOU WILL REGRET IT!

The worst experience ever. They try to steal your money from the very first moment we have found ourself trapped in a contract with them and have lost so much money...just go away! don't chose them ever!

I've used TLS a couple of times to find accommodation abroad during my studies and TLS is definitely the best. I really like the fact that their apartments are reformed and also that they provide all the necessary information for someone to find what is looking for; like prices, locations, size of the beds, best bars in the area :P. Also their customer support is excellent. They were very supportive and answered in all my questions in a very short time. I would recommend it to anyone who want to go and live abroad.

I used TLS to find my apartment in London. I was hesitant about not being able to view the apartment before moving in, since I was in Spain, but when I arrived, it is was exactly how I imagined. They met my expectations and I did not have any issues.

I will NEVER suggest anyone to make a contract with this disgusting agency, I have no hot water, no gas and I have to eat to McDonald's because they are not fixing that. I called them saying that I would like to take action against them because they never fixed anything and they answered "Yeah yeah ok". This agency doesnt' deserve to be called as such, they are just terrible and useless.

Nuestra experiencia fue corta pero muy mala,
Tras pagar fianza la habitación esta se esfumó.
Después de muchas llamadas y correos, nos pusimos en manos de abogados y antes de empezar el tramite legal nos devolvieron la fianza.
Estafadores profesionales.

Running the same scam as all agent companies. Do nothing, take more....
DONT USE THEM
They moved me into a house with no water or gas and told me it was my responsibility to pay the meter even though there is a monthly allowance of 100£. Unfortunately I moved into the house halfway through the month and all the utilities were used up. I had no water or gas for 5 days until I get a flatmate to split the cost with me to add money to the meter.

They never answer the phone to fix problems not one of our fire detectors worked. They never changed the locks to my house and old flatmates had keys, which he used to get in and out and steal food and a tv from our kitchen. The cleaning service would not come for weeks....

Utilities over winter were a huge concern because they would only last 15 days which meant the bill was an extra 150£ to 200£ a month on top. Even though their ad states bills included.

They never put my deposit into a scheme and took over 7weeks to get back.

Overall it was a huge headache and I moved out after 2months.... Don't waste your time with them.

...They will use your card details to make fraudulent payments to mobile phone companies and i-tunes. My bank are currently investigating the fraud.

Also they take ages to carry out repairs and these days seem to let any rifraf move in (we have a professional beggar living with us!)

This agency is not to be trusted under ANY CIRCUMSTANCE.
I moved in in the beginning of July 2014, and signed a contract for 1 year.
On a Friday at the end of August the landlord comes and tells me that we all need to be out of her house by Monday. Of course the agency is impossible to be contacted on a weekend (or any other day actually...)
After many tries, we managed to extend our stay till the 15th of September (So 2 weeks), but we were still forced to leave the property.
They are now not returning the full deposit, and no one answers emails again and no one takes anything seriously.
This is a warning, no one must sign anything with them. Their agents, maintenance and actually everything about them is useless, deplorable and outrageous.

I think I should have understood since the first time I had an appointment with these thieves that I was dealing with a VERY NOT SERIOUS AGENCY. I waited 2 hours under the rain and nobody came because they had rent the room to another guy. Of course nobody adviced me!

In second istance they gave me little room promising me that in a week another bigger room. In the first room there were two mice! In the second room a a hole, 1 meter large, near the bed!
Afte I complained a lot with these idiots they accepted to change the room without let me pay nothing, like the fault was mine!

In the last house they put me there was mold, mice and the walls were almost falling down!

The worst part of this history is that they have been always rude and it was like the problems were not from they in every case. I rented the room with them only because I was disperate. I never do it again and if someone has starting to deal with them the best idea is to cut now.

The last thing is that they charge yoy for everything: if you want to change a room because the house is a dump, if they have to clean for mice, if you forget the keys inside you have to pay 50 pounds to the man who come to reopen the door. At the check out they invent everything to do not give you back the full deposit and the gve it back only after 15 days at least!!! Of course the deposit has bever been protected as the UK law requests!

Pay attention: this agency changes name every 6 months: Easyworld, TripletShare, Easyflat, TLS Group. So if you are going in Old Street in London you are going to their headquarter!!

PLEASE STAY AWAY FROM THEM!!!

My advice : STAY AWAY from this agency, they are crooks, your deposit will not be protected under the UK Law and you will never get your money back.

I personally had to live with multiple water leaks in my room (ceiling, wall and floor), causing humidity and damages to the walls.

They took £120 out of my deposit without sending me any detailed invoice. I suppose I paid the contractor who painted the walls but I'm not responsible for the damages and therefore not liable to pay for anything.

Luckily, I have lots of pictures and emails showing that I'm telling the truth and I'm now trying to take action against them. If you had similar experiences, feel free to contact me (write your email in the review in letters).