TLS Group | Asset management Anmeldelser 

Pésimo. Llevo esperando la devolución de la fianza desde hace más de tres meses aunque en mi contrato se incluye una cláusula donde se indica que se devolverá tras un mes del abandono de la fianza. He estado más de tres años en el mismo piso, donde cada día me asombraban más. Mal trato, desconsideración, ... Si no se me hace efectiva la devolución, con esto y todo lo que he vivido allí, lo cual lo tengo en documentos y correos no tendré más remedio que tomar medidas de todo.
LAMENTABLE!

Je suis venue à Londres pour essayer d'améliorer mon anglais et vivre une expériences unique, mais ce que j'ai vécu est un vrai cauchemar, des coupures de gaz et d'eau chaudes régulièrement (et en période d'hiver ....) il faut payer des supplément en plus du loyer excessif pour les récupérer ; aucune lumières ne fonctionnaient dans ma chambres, les pièces (chambres, salle de bain et cuisine sont très sales) , ils ne répondent à aucun mail ou message. Ce sont des escrocs et des gens malhonnête qui profitent de l'argent d'étudiants ou d'étrangers.
Ils déménagent souvent sans prévenir, ainsi impossible de les retrouver aux bureaux.

A EVITER !

TLS Group have not returned my deposit to me after two months of asking for it back! I do not receive any answers to my e-mails or calls and I am just FED UP because this is my hard earned money that I am not getting back! They e-mailed me when I left the property, saying that I would receive my full deposit within 15 working days, and it has been two months now. I am not sure what else to do, but stay away from this company, they steal your money it seems!

Also, my property didn't have any central heating the whole time I was there, they promised a cleaner would come, this didn't happen either. The shower broke down soon after I left. It is all a shambles! Oh, and the first day I moved in the key snapped in half in the lock!

ABSOLUTELY THIEVES - TO AVOID!!!

- Unclean room during check-in (blood on the wall, sticky floor, hairs and skins everywhere)

- They don't clean the house (when in contract assured 1 cleaning services every two weeks). For more than 2 months nobody came.

- No radiator in my room for 2 weeks. And the boiler always stops every 10 min.

- Mould in bath and rooms (2 months for start to clean, and they send two guys do the worst job ever to clean the mould).

- Two months without internet.

- Mice in the house (they don't do anything).

- No security items in the house.

- They still haven't refunded my deposit and they vanished, didn't answer my emails. It's 1 months that I'm waiting for an answer. I wrote like 10 emails. Now I'm going with legal.

Never seen an agency like that. They scam people, they are rubbish thieves.

TO AVOID ABSOLUTELY!!!

Their new address. Use it to claim your deposit and take them to the court: 6 Elthorne Rd, London N19 4AG

Guys whoever had issues with this company regarding their deposit please contact me at mikepencelaw@gmail).com. Just remove the ) from my address since without it I couldn't post it. We are working on a class action against these people, so the more we are the better it is. Spread the word please.

Son unos estafadores. No contratar esta agencia!

No devuelven la fianza, aunque dejes todo perfecto como fue mi caso. No contestan a los emails.
lo unico que me queda es ir a sus oficinas que hare a finales de semanas.

LADRONES

Most awful company I have ever dealt with. They are a con and only out to steal your money. Live with rats and mice and have no heating water or toilets, no thanks.

Absolutely horrible!!!!!!!!! We always have problems with the heating, hot water, electricity and even rats and they absolutely dont care! We had to stay 1 week without hot water or heating when outside was extremly cold, december. We called them, text them on whatsup, I send them email and still..they take their time without giving a damn we are getting sick. Now again.Tomorrow will be the 4th day without heating and hot water. I will go to the office in the morning. We are not paying this amount of money to be treated like this! I guess this month we will pay less money for the rent, taking of the money for the heating and hot water that we didn't had so we didn't use.

I am still renting a studio since last august. Ever since I signed that contract every single issue I had with the studio has turned into a nightmare to get it sorted : They don't answer my calls, they don't reply to whatsapp in the group they put me into to "ease the contact". So I finally tried to see them at the office in Old Street : I found out when I got there that they moved away to some other places without any notice. Here is the latest issue I am currently experiencing : This toilet pump (bound to the bath tub and the sink as well) has broken this week end for the second time in 3 months. The water of the toilet, bath tub and sink won't drain. I can't use the entire bathroom anymore. It stinks and full of bacteria. It's been 3 days. No answer. No regards. Nothing. It is absolutely immoral to pay that much money to be left behind with that kind of major issues. It is insane how disrespectful they can be while dealing with the issues. As I am writing now I am still waiting for them to, at the very least, reply to my calls and texts. Still waiting.

Yo alquile un piso a esta empresa y ahora han cambiado de nombre a ALQUILER seguro AMERICA S.L hay que ver a quien estoy pagando.no tengo conocimiento si es legal.
Ahora me exigen una renovación de contrato exorbitante.
¿Alguien puede decirme si es legal este cambio de nombre?
EL PISO QUE ALQUILÉ , EN EL CONTRATO
EXPLICA QUE ES DIRECTAMENTE CON EL DUEÑO DEL PISO Y SOLO ERAN INtermediarios. Ahora me exigen un nuevo contrato con ellos,aparte de un nuevo contrato de alquiler con unas costas muy altas.
¿Por favor,que es esto?
Gracias por responder.

(ZERO STARS) Unprofessional & immoral. I left my room with TLS on the 30/9/17. I was firstly told I would receive my deposit back, however, NatWest would not receive their payment (questionable as I asked my bank). It took them 3 weeks to respond to my query email regarding their statement. From this they then stated that in fact they wouldn't return my deposit because they were awaiting some gas/electric bills, this took another 4 weeks to hear back from them. When I finally did (25th of November/17), they apologised for the inconvenience (more than a small inconvenience), confirmed my due deposit amount and stated it would be returned that week. Three further weeks past, no deposit and no response to my follow up emails. I finally, three and a half weeks later, received an email stating that they would be keeping my deposit to pay for the excess on the bills of the property I lived at (on Kepler Road, SW4). This is breach of their own contract, not to mentioned my 'all bills included' tenancy agreement, of which I have had legally confirmed. Very much looking forward to taking TLS to court and perusing legal action in the New Year, it appears they are doing this to far too many young people renting in the City. I cannot recommend enough NOT using this agency. I tell everybody I can how horrendous they are and I will continue to do so.

TLS is the worst firm I have ever had to deal with while renting a flat. I left the flat I rented through them more than a month ago and they still haven’t given me back my deposit even though it says in their contract that it should take 15 working days. They never answer my emails. While living in their flat, they often threatened me to charge me with a fine because of my rent delay although I had already paid! They came many time in the flat without warning us, forgetting to lock the entrance door when they left, and where someone was in the flat not bothering to use the ringbell. They have no concern and will do everything to get your money and not giving it back. They should be ashamed.

Attention grosse arnaque, évitez TLS!

Aún no nos han devuelto la fianza y, a veces, parece ser que no me responden adrede, como si no nos acordáramos de la fianza. No lo sé, es una pena que mi hermano y yo no la hayamos recibido, que nos gustó la estancia en las dos habitaciones. Me recuerda a una obra que he leído de Mariano José de Larra, Vuelve usted manaña se llama. Me da que acabaremos yendo a sus oficinas. Esta es el segundo comentario por cierto, y en el primero me dijeron que lo harían, pero bueno.

I stayed with TLS London for more than a year and to be honest, the place I stayed at was nice and convenient. There were some issues in terms of getting problems fixed but with some consistency in asking, the problems were solved.

I left TLS July 30th and was told I would receive my deposit back. Until this day, I have sent over 7 emails, tried to call countless times and have not received a single reply besides a letter from the company financial director claiming they had run into issues. There is no way to contact the company, no one will answer and when I wrote on the Whatsapp groups asking to talk to someone or get a contact, I was deleted from the group.

I really suggest everyone to not pay their last month in full amount (subtract the deposit) because you will never get it back. I am still attempting to send another email but the chances I get a response a very slim.

This company is the definition of a cowboy company. Apparently they're moving and changing their name soon so watch out for whatever their new incarnation is called.

To start with, they have stolen £50 from my deposit return for a "key cutting" that never happened and I was never informed about, and offered no explanation. But that's just the beginning.

They never, ever respond to any emails. Their contracts are riddled with big charges for tiny things (quoting: "At the end of the tenancy, a checkout fee of £35 will be applicable, deducted from your deposit"; "check-in on weekdays from 19:00 to 22:00 and Saturdays and Sundays will have a charge of £60"; "International transfers will incur a fee of £45"!!!).

They take no care of the property. The house I lived in had holes in the walls, a toilet missing a cistern lid, flushing constantly, and a lawn unmowed for years. Maintenance issues are dealt with in a Whatsapp group (!) and complaints are rarely responded too.

The worst part: one of TLS's ex-employees contacted me and told me they were "thieves" and regularly refuse to return people's deposits, with many people leaving the office in tears.

This company is a joke, and if the other reviews here and on Google are to be believed, seem bent on squeezing as much money out of the vulnerable as possible.

Worse agency to rent rooms! They don't help you to fix anything in the room. And after leaving they haven't paid my deposit money back.

ILS NE SONT PAS SERIEUX
JE SUIS OBLIGEE DE DEPOSER UNE PLAINTE ET FAIRE UN PROCES CAR ILS NE REMBOURSENT PAS LE DEPOT DE GARANTIE.
NOUS ATTENDONS DEPUIS 116 JOURS.
ILS NE REPONDENT NI AUX MAILS ELECTRONIQUES NI AUX COURRIERS

LAMENTABLE
OBLIGADA A PRESENTAR UNA DENUNCIA PARA EL NO REEMBOLSO LA FIENZA.

Horrible service, no care for the clients at all. Completly overpriced considering the state of the house (the only decent part was the bedroom). There was mold in the bathtub and no one would clean it (even when the cleaning lady would go to "clean" the house) and we had to be the ones to try to clean with bleach. The oven was never ever cleaned! Everything was broken down all the time and took forever to repair. The shower blocked three times in the time I was there and it is something that should be considered urgent to repair but it always took more than two days to be repaired. Once we were three weeks without a working washing machine. We had to shower in the dark for a week because that was how long it took for them to go there to replace a lightbulb! Once, we were robbed because the lock in the house was a stupid thumblock which according to the police was easily open without a key, and we had a huge fight with the agency to get them to change the lock! Like, we had just been robbed what else did they need to see that that lock was not enough to garantee the tenants safety? Also, because it occured on a friday, we had to wait for the weekend to pass for them to came and repair the door of the bedrooms that the robbers had broken down. I found this completly disregarding of our feelings as we had just been robbed and obviously were not feeling safe and having to sleep with the door of the bedroom broken down just made that worse! Surely, the "not working on weekends rule" could be bent in a time such as this! As all of this was not enough, even though they say they will return the deposit within 15 working days and I have left almost three months ago, I never received my deposit back. I contacted them repeatedly about this matter with no answer for more than a month (I was even expelled from the whatsapp group for bringing this up and asking for help in getting an answer back from my emails!). When they finally answered, they said it was because they were waiting on the eletricity company to know if there had been any months when we had used more than our allowance just so they could charge even more money! Completly disregarding how they could be hindering the clients lifes by holding their money! I have waited a while hoping they would solve the matter, but eventually started sending emails again, and again they did not answer. Now I have tried to contact them again and it says that the email no longer exists!! Just horrible experience in every way.

I will NEVER recommend this agency to anyone, ESPECIALLY STUDENTS. It has been 4 months now that Oh my Room and one of their landlord put me in a bad financial situation.
After changing my mind on the room and deciding not to rent it because of its expensive rent, I ask for a refund of the (expensive again) deposit I paid, knowing that a 30 days cancellation policy was available for me, as written in their terms and conditions. I never signed any of their papers or contract and cancelled my booking in the next 24 hours after the payment of the deposit, and in other terms within the 30 days time.
After multiples emails they just get more impolite every time telling me that I can't be refund because I cancelled before moving, which doesn't makes sense at all. "This deposit was meant to pay the last month of your stay" as they told me several times, why would I pay the rent of a room I won't be even living in?
Students, go onto free platforms to get a cheaper room. London is already an expensive city and studying their is probably a privilege for some, but this doesn't mean we (students) have to be treated this way and get stolen by careless people.
I still don't have my deposit back for now. I have been to the citizen advice bureau, they gave me all the elements I need to try to get my deposit back. Let's hope it will work. Otherwise, I am afraid I must to take them to Court.

Experiencia horrorosa. No me devolvieron la fianza porque dijeron que yo había perdido las llaves, cosa que fue mentira. Me dijeron que las dejara puestas en la puerta de la habitación y ya irían ellos a recogerlas.

No os dejéis engañar por las respuestas cordiales que puedan tener en la página esta, es todo marketing. Son una empresa que presta un servicio nefasto y no les interesa lo más mínimo cambiar su actitud. Avisados estáis como clientes.