TLS Group | Asset management Anmeldelser 

Muy mala empresa de inmobiliaria , estuve en una habitación de piso compartido en Alberto Alcocer 38 en Madrid , salí el 31 de enero , habiendo avisado con anticipación ( pues era un contrato abierto) y ya llevo 4 meses de estar esperando mi fianza ... pues no la han devuelto , he sabido de otras personas que también han pasado por la misma situación ! Verdaderamente es una pena , si vas a estar en alguna de las habitaciones o de los pisos manejados por esta empresa NO PAGUES EL ÚLTIMO MES o si no date por enterado que no te devolverán tu dinero

Pésimo servicio. Mi checkout fue el 5 de enero y desde esa fecha no me regresan mi fianza. Llevo 3 meses esperando. El contrato decía muy claramente que te lo tenían que regresar en 30 días hábiles. Estuve enviando mail y recibia respuestas sin solución. Después me dijeron que me enviarían el pago por partes. Solamente recibi un pago mínimo y despues no he recibido ninguno. Ahora envío mails y no obtengo respuesta de nadie de TLS.

Estafadores!! Me han devuelto la fianza, cobrandome 35 euros para el check out, sin ningun sentido, (el check out solo ha sido dejar las llaves en cima de la mesa). La transferencia llegò despues de 60 dias de mi ida del piso, anque en el contrato ponga claramente que la devoulcion habria sido cumplida dentro de 30 dias. Despues de mas de un año en sus pisos mi opinion no puede ser peor: trabajadores muy pocos profesionales(especialmente el de mantenimiento), pisos muy caros para ser tan viejos y equipados solo con electrodomesticos basicos y materiales de muy baja caidad. Por ejemplo, se me callò la estanteria de la pared por poner unos libros en cima,estropeando mi equipo musical por 100 euros de daños y a parte de rechazar la devolucion del dinero,la respuesta del chico del mantenimiento ha sido: "pero porque pusiste libros en cima de un estanteria?", increible...y esto solo ha sido uno de los muchisimos episodios que podria explicar...

Très mauvaise agence, à éviter à tout prix.
Pour commencer nous étions dans un appartement où nous avions aucun instrument de cuisine, j'ai du acheté les miens.
Ensuite, nous les avons contacter pour des soucis que nous avions au sein de notre appartement, personne nous a repondu.
Ils ne répondent jamais sur Whatsapp, même en les harcelant ils ne répondent pas.
La fin de mon contrat était prévu jusqu'en au 21 décembre 2017, j'ai du quitter mon appartement le 17 décembre car l'appartement venait d'être vendu, mes colocataires avait leur chambre de réserver jusqu'au mois de juin et ils ont du eux aussi quitter l'appartement, sans aucune excuse, aucun geste de leur part.
Pour finir, jackpot, je quitte l'appartement de 17 décembre et je reçois la totalité de ma caution le 27 avril 2018. Ils ne répondent jamais aux mails, jamais sur whatsapp. Si mon ami qui est sur madrid ne serait pas parti parler avec eux à l'heure d'aujourd'hui le problème n'aurait pas encore été résolu. Le pire dans l'histoire c'est qu'ils se foutent vraiment de la poire du monde, il m'avait fait un papier officiel suite à la visite que mon ami avait fait chez eux, et au final ma caution était de 470 ils devaient me la rendre une semaine après le rendez vous et je l'ai eu 3 semaines après et Jackpot, ils me donnent 387€ au lieux de 470€, sans aucune explication.
Deux mois après je reçois la totalité de l'argent manquant.
Des gros escrot à éviter !!!!

Una experiencia nefasta, llevo 5 meses esperando a que me devuelvan la fianza. Les he estado escribiendo muy educadamente y de forma comprensiva para que ver qué ocurría con mi dinero y siempre me han puesto excusas. El colmo viene cuando me dicen que me van a devolver la fianza a PLAZOS, me negué porque yo no había firmado en ningún momento un contrato que estipulase eso, pues nada, me hicieron un primer pago de 58€, (me tienen que devolver 662€) sin mi autorización y ahora ni hay rastro de los siguientes "plazos" ni me devuelven el resto de mi fianza. Si no lo solucionan voy a optar por poner una denuncia porque esto es vergonzoso.

I just don't know how to start : expensive for what it is, poor service, all the managers and workers are crooks. I never saw my deposit return, they tried to make me believe that I had to pay my rent again + fees (a month I have had already paid it). The cleaner is never coming, all is dirty as hell and I had the feeling that all the flat was falling in ruins. When I asked for explanations, no answers were given. The women who "took care" of my case, just disappeared. The only advice I can give you guys is : DO NOT DEAL WITH THEM. Most of my friends went to London using this company to rent a flat, and everyone had the same situation. One of my friend had a mouse in her flat, another one was paying way more than the girl living in the flat before her... Anyway, horrible agency scamming everyone.

¡¡Son una sarta de estafadores¡¡. Ya han pasado más de 7 meses desde que dejamos la habitación en piso compartido en Madrid y hasta la fecha no nos devuelven la fianza.
Nos han puesto innumerables excusas, primero se hicieron los de la vista gorda, no nos respondían a los correos electrónicos, ante tan desfachatado silencio tuve que ir a sus oficinas, y pusieron la excusa de que como la cuenta era extranjera no podían hacer la devolución, luego les dimos una cuenta española pero nada!!! no les da la gana de responder, no tienen ni el más mínimo interés de devolvernos la fianza.
¡¡Se los advierto!! No contraten con ellos, son de lo peor, es la peor empresa con la que me he topado en mi vida.

En el contrato se especifica claramente en la clausula "Devolución del depósito de seguridad", que la devolución se realizará en un plazo máximo de 30 día hábiles desde el Check-out.
A mi al fin me han devuelto tras 147 días después de dejar la habitación y haber llegado a los extremos de interponer denuncias antes las autoridades. Animo a todo aquel que se encuentre en la misma situación a que no le tiemble el pulso y denunice.
En mi caso puse denuncia en la Policía Nacional y en la oficina del consumidor del ayuntamiento de Madrid.

Nous attendons toujours notre caution 5 mois après le départ de Madrid.
Un email d'excuses mais toujours rien malgré mes relances respectives et pire encore aucune réponse reçue par rapport à mes emails.

This is very serious! i have been scammed by this company aswell, unfortunately they can not get away with what they are doing and I will not allow them to do this to anyone else this has to stop. I have not received any money either ... but i will get it back no problem

they are called TLS Group, SimplyStay, Ohmyroom, Flatshare, Lean Management.
as a group on this page. please immediately do the following

please contact the following

local council- inform islington and Haringey council of this incident- as they are aware!!!
action fraud- put in the complaint.
police- hand your keys to the police and give action fraud your ref! please print trust pilots reviews and give them everyones comments
ombusman- they will take note of their company and trading standards
to stop their business
third party websites- if they have advertised their rooms online on spareroom, screenshot the room , the agent and telephone number and make an complaint and ask them to shut down their accounts, you will need to report what they have done .

if you are currently living in the property! please stop paying their rent to them immediately, they are scamming tenants and landlords, legally if the house is a tip and not well maintain do not pay, by law you have every right not tpp.
their contracts are not legit... no need to panic, if its not approved by ombusman then this only paper!!!!!!!!!!!!

if you are in a panic.... i can only say do not call them or email them, they will only ignore it. please go straight to their office and demand your money take someone with you, take as much evidence as possible.... their names, positions, record or film them. if they would not pay you back, do not provide any information and tell them you will take legal action. do not accept any excuses from them if possible, they will say they dont have any money but they do, they took cash in hand from everyone.

the guy who written in previous comment finding out the landlord, please sign up to land registry and get in contact with the landlord about the issue you are facing. do not sit in silence!!!!! dont expect them to get back in contact with you as they are taking the p*ss and will not respond trust!

if you have not received your deposit, they have broken the law.... because they have not protected it and they have illegally not registered your deposit! in the uk, a quick note you will need a certificate from a certified third party company that your deposit is protected, if you do not receive a certificate from an landlord or letting agency with your contract, ask, if they do not provide you one... do not give them any money!!!

if you are in trouble n need immediate help contact one or two of the councils

i have learnt it the hard way... i passing my knowledge to everyone

if you have found out your money has been stolen get in contact with the bank to explain your situation to get your money back, tell them you have been scammed.

please guys let us know if they have moved address, we need to find out who and where they are as they are criminals and thieves.

if they are reading this.... you will be caught, trial and arrested! and charge much more money for the victims you have stolen from!!!! be warned!!

Nous attendons toujours notre caution 3 mois après le départ de madrid.
Un email d'excuses mais toujours rien. Il faut éviter absolument ce groupe
Diffuser l'information à tous vos étudiants. Perso, je travaille dans une université dans les relations internationales et je vais informer toutes les universités françaises pour leurs étudiants et qu'ils diffusent à leurs partenaires à l'étranger.

franck Lauro

It has now been 4 MONTHS since I left my flat which I rented from 3rd Floor and was managed by TLS Group (now trading as Simply Stay at 6 Elthorne Road N19 4AG), and despite numerous promises that my deposit will be returned, THEY HAVE NOT RETURNED MY DEPOSIT. The have given me excuse after excuse and then they blocked my email accounts and threatened to call the police and tell them that I had been harassing them. Absolute thieves! AVOID THESE CRIMINALS - they manage the properties incredibly poorly (months without internet, weeks without boiler) and then they don't return your deposit.

POSSIBLE ACTION

If you are in a similar position, there are a number of things you can do including:
- report them to the police
- report them to trading standards
- report them to action fraud
- make a formal complaint to the Property Ombudsman about TLS Group
- WRITE TO THE OWNER OF THE PROPERTY. I did this and the owner had ABSOLUTELY NO IDEA that his property was being rented to tenants such as myself. He just thought that he was renting his property to a company (Spazio International Limited) - he did not know it was an estate agency. He then terminated the contract with Spazio and so the agency can no longer rent out my previous property. They are no longer making money from it - a minor victory.

I cannot recommend enough that you try to contact the owner of the property you are/were renting - write them a letter and say what has happened - you may well get an interesting response. At the very least it will put the owners on notice that their property is being used for criminal purposes and they can then choose whether they want to continue allowing this to happen... It's very easy to find out who the owner of your property is - go to the 'Land Registry' website and order an official copy of the register. You need to set up an account (this only takes 2 minutes) and the order will cost £3 but it is definitely worth it. When you receive the official copy of the register (you'll get it straight away), look in the Proprietorship section and it will tell you who owns the property. If it is a company you can find out the company's contact details on the 'Companies House' website and search for the company on there.

We should not let these criminals get away with their actions. If they do not give you your deposit back, the least you can do is contact the owner of the property - while this may or may not help to get your deposit back, this may prevent the agency from being able to repeat their fraudulent activities on other innocent victims.

The people working within this organisation know damn well what is going on and should be ashamed of themselves for their knowing assistance in this crime.

Good luck to all those who have yet to receive their deposits.

DO NOT SIGN WITH THEM
I am now staying in a property of TLS / Simplystay in London.
It is absolutely awful. Everything is filthy, dirty and at least 30 years old.
Most of the times the heating is not working and the cleaner does not come regularly.
The emergency line does not answer to any call and the maintance service usually takes 2-3 weeks even for emergencies.
What will you get if you complain? Just a "Stay quiet, our maintance and cleaning service is free (aka included in the price, for us normal people) so you should not complain about anything"
Please, for your good's sake, simply stay away from it!

He mandado varios correos para reclamar mi fianza de 570 euros, han pasado 58 días laborables desde el check out y en el contrato pone que se devuelve a los 30 días laborables, es una vergüenza que por la vía amistosa no devuelvan la fianza, tendre que reclamarla por otras vías, alguien que lea esto la ha reclamado con su abogado?

I have been waiting for my deposit to be paid since 03/09/17. I'm waiting for Jesus to sent me an email confirming the exact figure that you owe me, so the payment can be done, but that email seems to never arrive. I was living in 144 Churchfield Road, Flat 3, Room 3. Will you ever answer my calls or emails? Please contact me so we can finish this nightmare. If you don´t pay me I'll take this matter further with several organisations that fight for the claims of tenants against abuses of landlords and agencies like yours. Many thanks in advance.

Still waiting my deposit. More than 30 working days. Nobody is answering my mail it's just unbelievable

TLS group, which is related to Oh My Room and Spotahome, is terrible. I spent a semester in Madrid and they try to take as much money as possible from you.

Nothing was wrong with my contract or the state of my room when I left, and no deposit has been returned to me 2 months after the end of my contract, even after repeated attempts to contact them.

They just changed the company name to
Simplystay Club
6 Elthorne Road, Unit 13 Brookstone House, London N19 4AG

They do not reply emails and do not accept any phone call. The company does not care about the old tenant. If you signed the contract, everything is doomed.
I have not received my deposit yet after 2 months, no one reply email from
deposits @tlsgroup.eu,
hello.london @ohmyroom.space,
hello.london @simplystay.net
Even, I went to the company, no one can give me the answer about the deposit, they ask me to send an email with no answer.

Des voleurs tout comme Spotathome. Nous avons toujours payé avant le 1er de chaque mois , la fin du contart était le 15 décembre et nous attendons toujours la caution..... après le 1er mail dans lequel on s'excuse et on vous dit assure qu'ils vont se renseigner vous pourrez envoyer tous les mails que vous voudrez il n'y aura plus de réponse. Certains étudiants se retrouvent dans ll'ambaras sans ce retour de caution Bravo Oh my Romm et Sotathome

Pongo 1 estrella y porque no me deja poner 0! NO CONTRATAR ESA AGENCIA. Son unos timadores. no cumplen con el contrato, la gente de la limpieza viene una vez al mes o dos, aunque se supone que pagas por servicios de limpieza semanales. Responden tarde y no cogen las llamadas ni al teléfono de emergencias. Un sábado nos explotó la lavadora, el piso estaba lleno de humo, llamamos 3 veces al servicio de emergencias que te proporcionan en el contrato y NADIE respondió. UNA VERGÜENZA!
Ademas, aún no me han devuelto la fianza, y me han bloqueado en Whatsapp para que no pueda reclamar mas.