TLS Group | Asset management Anmeldelser 

Following lots of emails and no responses to any of my phone calls to the office I have finally been credited my deposit, seven weeks after vacating the rented property.
Tips for anyone else struggling to get back their deposit:
1. MAKE CERTAIN that you respond to an email from TLS requesting your bank details. This may have been an early email when you were setting up the contract. Even when my bank info was in the original contract, they didn't take any notice of that.
2. Email the finance team - eventually, very late, after numerous automated replies, they did respond to me.
3. If you still have no success, call your local Citizens Advice Bureau, they recommended I draft a letter confirming my intent to take legal action if I wasn't refunded within one month. If that doesn't deliver your deposit back, you can file a small claims court order for a small cost to yourself (£20), represent yourself in court and prosecute. Fortunately, my deposit appeared in my bank account just before I posted that letter.
Good luck.

This was my original review of TLS group:
My deposit on a London rental property is now over 2 weeks overdue and I cannot get any answer when I call the office and my emails are ignored (I receive an automated email response stating someone will get back to me shortly, but no-one has).

I am becoming increasingly anxious about this - I want my deposit back as the property was left in perfect condition.

PLEASE will someone from TLS group respond to me???

A rip off, unregulated, dreadful bunch of spivs - NEVER USE

PLEASE JUST CHECK THE INTERNET FOR CRAP FEEDBACK

The FACTS : "The company has CCJs and changes name regularly to avoid legal and financial penalties" "Staff only use mobiles and first names" "We can never get hold of anyone and never return calls" " They are not registered with the Property Ombudsman" 'Mobile phones and even the front end main line number are never answered"

Experience
In our case they pressured my daughter to pay a holding deposit and demanded 4 figures without sight of the property, photos, inventory, or contract. Who does that in the real world? They have a not replied to emails or some 30 attempts of contact by UK representatives and ourselves. We are still waiting for refund.

Please just pay a little more to lease good property managed by professional people not chancers like this lot.

Very bad experience with TLS Group

I have stayed for 3 months in one of their properties in London and I had a pretty awful stay.
First of all, they asked me to pay a deposit before even visiting the room; pretending that I could move to a different property if I didn't like the room. This was lies - When I asked to visit other properties because I wasn't sure about my room, they said that it wouldn't be possible unless I was willing to pay a rent of £900/month.

They also left us for 21 days without hot water; we had a boiler breakdown and the maintenance manager wasn't willing to contact the landlord in order to fix it because they were too scared to loose a client (Indeed, the landlord could decide to go for a different agency if TLS bother them a bit too much). When we asked for a refund, we did not get any answer; even worse the maintenance manager (his name is Wilmar) told me he will pay for my funeral if I die because of cold water - how rude and unprofessional!

I moved out of the property at the end of July and still haven't received my deposit back. It says on the contract that I should receive it 10 to 15 working days after moving out but it is just lies! I tried calling and emailing the London offices so many times but they have decided to ignore my calls. Therefore, I have decided to call the Madrid offices, a lady answered me but said that I wouldn't get it back yet because they are waiting for the gaz bill. So they left us without hot water for 21 days and now she would like to make me pay for any extras on the gaz bill!!!

My only advice: AVOID THIS AGENCY

I didn't want to leave a review but it seems to be absolutely impossible to reach anyone at this company. I've checked out in July and I am still waiting on my deposit refund. I sent about 8 emails to different emails to which I only receive an automatic response to, that my email has been received and that someone will get back to me shortly (its been about 40 days); the agent that I used to contact on whatsapp is no longer replying to me. I've tried to call at least 20 times, during different days of the week but no-one simply picks up the phone. If I haven't been at the office physically I would imagine that this is some underground company with 1-2 employees.

Could you please return my deposit or answer any of my emails.
My name is Arkadiy Kuvaev and I lived in London Copenhagen Place 68 Flat 4.

Thank you.

AVOID TLS FLATS FILTHY DUMP MICE RUNNING

BE WORNED THAT THE ONLY 5 STARS GIVENARE FROM THEYR EMPLOYEES.
1 STAR IS ABOVE WHAT IT SHOULD BE GIVEN.

They retain fees for check out cleaning that they don't do at all.

Me siento estafada, después de pagar durante más de 2 años en el plazo el alquiler, han tardado más de 2 meses en devolver la fianza el importe que les ha dado la gana, ni tengo el detalle de que descuentan ni había nada mal. Es más como soy tonta hasta les deje un espejo con luz nuevo en el baño, y una grifería termostatica en la bañera, ni son capaces de coger el teléfono. Consejo no pagar cuando penséis iros, no se cobra la fianza. Y si se puede escoger otra empresa.
Conste el piso se entrego limpio, hasta su empleado que vino a la entrega de llaves lo dijo, descontar consumo agua todavia no facturado me parece correcto, pero que lastima haber pagado 1 mes gas y luz que no me corresponde ya no vivia en el piso ni tenia llaves, que deberian haber tenido en cuenta para pagarmelo en la liquidacion y casualidad no se han acordado. ¿Tambien casualidad recibir la transferencia fianza al dia siguiente escribir esta opinion y el mail el mismo dia ? yo tengo mi opinion, a quien le pueda interesar que juzgue.

Had to move from our intended property to another one at the last minute. They were very helpful finding a replacement, but owe me money because the replacement property is less expensive and we prepaid in full and now I can't seem to contact them. I see they reply on here....maybe this will help?

EDIT: Emailed both addresses I have just now, london@TLS... and hello@TLS.... Hopefully this will be fixed soon!

EDIT II: I sent pictures of documents to both email addresses yesterday and have not heard anything back except that the london@TLS seems to be a bad address now. Could you please provide me with the best way to provide the details you requested here?

Problem is been solved, the handyman send it to my flat.

I move into the flat but there is no main door's key and there is no contact form on the guide book in this flat. The guide book says contact us immediately when you lost your keys but how could I contact you ??? There even don't have a telephone number.

The only experience I have of this agency is that the agent did not bother to show up at the property at all. He had my phone number but I did not have his. I messaged him through another site which we used for communication, saying I was waiting for him. I never got a reply.
Cheers!

This place is a literal scam, Do not Use this company. They steal deposits and rent properties illegally. You are putting yourself at risk by renting these rooms.

He tenido mala experiencia,muy poco serios, me tuvieron esperando 20 minutos sin aparecer nadie, ni llamar después de varios intentos p q me explicarn tuve la mala fortuna de que me atendiera una comercial con muy poca.empatia y modales.

My son had a room with this dreadful company - their communication is dreadful. They provide very poor support and organisation to rectify problems in their flats. They do not appear to keep records of any conversations, so issues/questions have to re-explained every time.
The only finally repaid his deposit and all money owing after numerous phone calls.
He stayed on for an extra period and paid for this, only to then find out they had got somebody else to go in the room before that period was due to finish.
This company is expensive and dreadful. Do not use !!

No recomendable para nada, se trata de una panda de sinvergüenzas que pasan de todo y de todos. Antes de alquilar una habitación, pida ver el piso y compruebe que la mafia no le ha engañado.

Tras visitar varias compañías de la competencia me decidí por TLSGroup. Además de que tenían una habitación que se adaptaba perfectamente a mis necesidades en pleno centro de Madrid, el trato con el personal fue inmejorable.

Estuve en Barcelona por seis meses y compartí piso de estudiantes. La habitación era espaciosa y se limpiaba todas las semanas. Recomendable.

ATTENTION : when going on google and typing "TLS Barcelona" many 5 starts comments are made by different employee. This agency have a good selling dep. but then the service provided and customer care is a huge bulls**t.

I had issues the FIRST DAY because the appartement was not looking like it was on the pictures of various websites or selling arguments. the response i had was "if you're not happy you can terminate the contract", the same customer care take ages before reparing something in the house.

4 months waiting them to build a wall in the bathroom because when i was going out of my room i was directly going into the bathroom (let you imagine what can happened if someone is on the toilet). And during this serious lack of privacy, no discount, nothing, not even excuses but "if you're not happy you can terminate the contract".

They want your money asap and then don't give a s**t of you.

THIS AGENCY IS NOT EVEN WORTH 1 STAR

From the beginning TLS agents are hiding their tricky clauses by telling you one thing before you sign your rent contract and another after that. In some houses, like the one that I lived they put top ups for necessary amenities like gas, electricity, etc... Things that must be essential in a cold city like London can be during winter. But that is just the tip of the iceberg, they create Whatsapp groups to report any incident in the houses but even if you report it they take several days to take care of it and they even kick people out of the Whatsapp group when they lose their nerves because of their lame management of any issue. In the house that I live the boiler system is in one of the rooms of the top floor and when we ran out of gas, we needed to access to this system to reboot it so we could have hot water; however we had to pay to top up the gas every single month. On top of that, the TLS staff in charge of handling this situation just simply don't do it promptly and with good manners, special mention to Marian Trillo and Fran Saez who look like young and unexperienced people in charge of positions with high responsability.
To end up my review they are always charging any repairment that the house may need in the common areas when they don't even provide any rules or instructions to follow to avoid areas with mold and other disgustings guests.

My experience was really bad and I will advice any person who is thinking to rent a room with them not to do so. They just want your money and maximize their benefits without providing any decent customer service to the tenants. Worst agency in London ever!

Dodgy experience dealing with these people who rent an apartment at 66 Avonmore road in London. Terrible service, communication and basically just want to make money off foreigners.
Paid 400 euro for three nights in an apartment with no heating, and filthy.
When asked for a refund was simply told, we are sorry, but we cant do anything.
To avoid at all costs.

Pésima experiencia con un inmobiliaria que no trabaja con ética y que visa solo maximizar sus beneficios en cambio del bienestar de los inquilinos. "Se olvidan" de comentar en sus anuncios que los apartamentos tienen paredes de papel y que nadie que va a un piso suyo tendrá privacidad. Explotan a los empleados de la limpieza.

Nefasta gestión. A mi por mi hijo me obligaron a pagar medio mes de septiembre en concepto de reserva de su habitación para el 4 de octubre que era cuando entraba. Pasé por ello porque no me quedaba otra, pero me pareció un abuso. A partir del día en que mi hijo llegó todo han sido quejas de el y del resto de los chicos y chicas que se alojan en esa casa. No les llega el agua caliente y calefacción hasta fin de mes ni mucho menos. Tienen que poner de 5 a 10 libras cads uno todos los meses. De hecho, ayer dia 20 ya no tenian y tampoco luz porque el calculo que han hecho de luz de &100 para una casa grande de 7 personas es muy insuficiente. La calefacción se estropea cada si y cada no. Existiendo un salón en la casa como zona común de estar, no lo pueden usar porque lo alquilan a otras dos personas cuando la casa tiene 7 habitaciones y ahí nueve personas. Tienen que ver la tv en la cocina. El equipamiento de la cocina es o escasísimo o inexistente en algunas cosas. Los inquilinos se pasan el día quejándose a través del whatsapp grupal y no les hacen caso nunca.
Los dormitorios están bien, pero las zonas comunes: cocina y baños, muy viejos, sucios y deteriorados.
En fin, al principio por teléfono todo son ventajas, apoyo, etc y una vez que has hecho el contrato con ellos ybya estás allí todo es muy diferente.
Tampoco yo recomendaría jamás esta inmobiliaria a nadie para alojarse en Londres.