Swiftairportparking Anmeldelser 183

This company lost our key and claimed we never handed it over. We have reported them to the Police and Trading Standards. DO NOT give your keys to these people.

DO NOT USE THIS SERVICE IF YOU WANT AN ON TIME RELIABLE ASSURED SERVICE!!! As at 28/5/26. The booking process is easy, then they tag on another £26 for the drive in and out of the orange car park at Stansted. However that’s not the worst bit. The driver took almost 1 hour to come And collect the key on departure making us late for check in. All very stressful- and again that’s still not the worst bit - on pickup. Not only did they lie and say my car would be delivered- my car stayed the entire 4 days in the short stay and it took them 2hrs to “deliver the car” - we were frantic . The young driver explained, very truthfully and totally unaware “that the manager
Had only just brought the key”. He confirmed that he’s been waiting too and yes my car had been there the whole time - so no need for the first ticket payment. SCAMMERS so please be aware - this added total worry and unnecessary anxiety.

Took 2 hours to return the car even though I called ahead. Then I got stopped at the barrier even after paying the exit charge. Total price was over £700!!! Icing on the cake to receive a letter from NSL saying I had failed to make payment. At 7:21am when the plane was still airborne. So this company has pulled a fast one. Please stay away from them.

We had the same experience 2hr wait for our car on return l, didnt get it back till 1.10 am when we landed at 11.20.
Now just got a parking charge from standstead, timed at 21.44 while we were still in the air,
Does anyone have a clue as to where they keep the cars??, addresses or name of the operator. Someone should be able to put a stop to these cowboys.

My daughter booked this "Service" through Stressfree parking.
The service was appalling.
On return to Stanstead airport my son in law phoned swift to ask them to try to be prompt as his wife was pregnant and feeling ill. The car took over an hour to return and was left in a short stay car park unlocked with the keys in it. REALLY BAD!!!!

DO NOT USE - nothing that hasn't already been said. Do not answer the phone, timeframes are far longer than advertised, it might be OK when arriving back, but when you have a flight to catch going it becomes a very stressful experience and not worth saving the £30 difference to booking through more reputable companies associated with the airport. I ended up having to source other means of parking and just caught my flight with 10 minutes to spare, when I originally arrived over 2 hours before my flight.

They will probably change their company name soon, as there are already multiple names associated with them, so I just wouldn't use any of these meet and greets as it's not worth the risk.

A complete scam! when dropping off I gave half an hour notice as they requested. Then when I arrived I saw nobody and called the number 28 times but it wouldn't even ring! eventually we discovered many angry people waiting somewhere else in the car park for the same company. Many had been waiting for over an hour and obviously had a flight to catch. Suddenly a group of foreign men came walking towards us like some kind of gang, they could hardly speak English and wanted our keys. Even worse coming home we had to wait over 1.5 hours to get the car back and apparently they are only 12 minutes away... go figure! Complete shambles and scam. In the end i was just pleased to get the car back but next time I would pay the extra and just use the car park. DO NOT USE THESE!!!!

This service is a complete waste of time. Were 30mins late collecting my car at departure, and never delivered my car back - had to collect it myself. A fraudulent service.

Unfortunately we cannot give this zero or minus stars. Beyond diabolical rubbish service . They do not answer the phone we waited 2 hours to get our car back and then 7 days later we receive a parking charge from Stansted for our car that cannot have been us as we were still in Spain which means Swift Meet and Great we’re using our vehicle unauthorised. Under no circumstances book with this company whatever you save you will lose in stress and hassle .

DO NOT USE
LEFT STRANDED
LEFT KEY ON MY WHEEL

I had a very poor and concerning experience with this company at Stansted Airport.

I followed the instructions provided and called ahead as advised. I was told to park at a nearby Burger King and wait for a call to proceed to the express set-down area. Unfortunately, the call never came, and it took multiple attempts to get through to anyone.
When I eventually got hold of someone, I was instructed to drive to the express set-down area.
Once there, I was left waiting for around 45 minutes, despite being repeatedly told someone would arrive within “1–2 minutes.”

During this time, a Stansted parking marshal approached me and advised that they had been dealing with issues involving this company all day and that customers should not have been directed to the express set-down area at all.

After a further 60+ attempts to call, someone finally arrived. However, there was no identification, paperwork, or any form of verification. The individual did not check my booking details or provide any confirmation that my vehicle was in safe hands.

At this point, I did not feel comfortable handing over my car, so I declined and instead used the official Stansted valet service at additional cost.

Overall, this experience involved:

Poor communication
Excessive delays
Conflicting instructions
Lack of basic security and verification procedures

I strongly recommend avoiding these charlatans and using official airport parking providers instead.

Absolutely awful company, rude staff had to phone several times on drop off and pick up. When dropping the car off we had to wait 15 minutes for them too arrive even though I phoned 35 minutes prior to give them notice of our estimated arrival as advised on email. When we arrived back at the airport I phoned and was told we would have to wait an hour for them to get our car too us. 1 hour 15 passed phoned them back which took several calls to get through to be met with rude staff saying he's already left and the driver would phone to say where he will be with the car. No phone call another 20 minutes later, so we phone again to tell us its in a different car park to were we was told to stand, finally found the car and no driver to be seen just left keys on top of the tyer. Avoid this company at all costs absolute rip off nothing Swift about this company.

Very disappointed with Swift Meet and Greet Stansted. I called several times before dropping my car off at 5am and nobody answered the phone. After eventually getting a reply, I arrived at the meeting point and nobody was there. We were also told the airport entry/exit charge would be £10 to enter and £10 to leave, but it was actually £13 each time.
Coming back was just as bad. Again, nobody answered the phone and when they finally did, we had to wait around 45 minutes for the car to arrive. When the driver finally turned up,he handed over the keys without even checking if we were the correct customers and just walked away.
The whole experience was stressful, unprofessional and badly organised. I definitely won’t be using them again.

Not what you need when travelling. Will never use again.

Late to collect my car.
Late to deliver my car.
Unexpected charges to me because of this.
Not worth the so called cheap price once you've taken into account the waiting, car park entry/exit, stress etc

Diabolical from start to finish
Called 30 min in advance as per request - got to the car park and paid for half an hour, they proceeded to ignore our calls (only gave 1 mobile contact to us) rolled up very late (an hour after arriving) guy collecting the car couldn’t care less and we had to pay more for car park exit

We expected it on our return and we weren’t disappointed!! Again ignored our calls and took over an hour. 4 other people were also waiting for them

Useless and their communication is awful

Do not use. The cheap price doesn’t make it worth it as you end up paying loads more in parking charges too!

Shocking - do not use. Waited 45mins at drop off over an hour for collection.

NEVER EVER USE THIS COMPANY. SO FAR BEEN WAITING WELL OVER AN HOUR FOR THE RETURN OF OUR CAR. I HAD TO PHONE THEM AGAIN TO GET AN UPDATE. THEY SAID PROBABLY ANOTHER HALF HOUR AND PUT THE PHONE DOWN ON ME !!! ABSOLUTELY APPALLING SERVICE. BEWARE !!!!!!

EVENTUALLY IT TOOK 3 HOURS . MY HUSBAND HAD TO GET IN AN UBER AND GO TO FIND OUR CAR WITH 3 OTHER DRIVERS ALL LOOKING FOR THEIR CARS. THEY WERE TAKEN TO AN UNSECURED COMPOUND IN A FARM WHERE THERE WERE KEYS HUNG UP ON HOOKS IN AN UNLOCKED CONTAINER. THE CARS WERE NOT THERE AND THE SO CALLED WORKERS HAD TO GO SOMEWHERE ELSE TO FIND THE CARS. MY HUSBAND AND OTHER DRIVERS WERE NOT ALLOWED TO FOLLOW !

IT IS THE SAME MOBILE NUMBER BEING USED BUT WITH DIFFERENT NAMES .

ABSOLUTELY APPALLING.

SCAM - DO NOT USE

They leave you waiting for hours. There is women with young children screaming at them waiting on the grass verge on the car park for hours.
DO NOT USE

Utterly useless scammers. They don’t answer the phone, they lie about where they are and then ignore you. They are a total shambles ]{ ended up having to drive to park in the Blue Zone at £70 a day! Book these scammers at your peril!

Shocking service. Waited hours to be collected in the cold. Then received a fine for the car from whilst we were abroad.

Emailed copious times and didn’t bother to respond! Utterly rubbish