A1airportparking Anmeldelser 

Same issue as Eirini Kongkini posted one day ago and no doubt countless others!
AVOID, AVOID, AVOID!!!!!! Disreputable company with terrible customer service.
If you have paid by debit/credit card and seek a refund for a cancelled service my best advice is to raise a dispute/charge back request through your bank. A successful dispute results in the bank pulling your money directly out from the merchants account in order to refund you the customer, and in some cases banks also charge the merchant extra administration fees for handling the dispute, meaning the merchant is even more out of pocket. I hope all who have been trying for weeks to get refunds from this dreadful outfit finds this helpful. I am now off to raise my dispute.

Absolutely horrible experience. AVOID at all costs!!

I cancelled my booking over a month ago and still waiting to see any money or email confirmation. I keep calling and messaging and being assured the refund will be processed in a few days but never happens. Absolute SCAM Will never use again!!

I made a formal complaint please see below:
I am writing to formally complain about your continued failure to process a refund I am owed, and about the unacceptable conduct of your staff.

Timeline of events:

12 July 2026 – I booked and, on the same day, cancelled this booking directly with your team.
12 July 2026 – I was told the refund would be processed within 7 working days.
No refund was received within that timeframe.
I later contacted you again and was told the refund would now take 3-4 weeks instead — a significant and unexplained change from your original commitment.
I also received a message via WhatsApp confirming the refund would be processed, which has still not happened. I have retained a screenshot of this message as evidence.
I subsequently called your customer service line to follow up. I was placed on hold, and the representative I spoke with laughed at me during the call regarding my request for a refund I am contractually owed. This is an unacceptable way to treat a paying customer.
It has now been one month since I cancelled this booking, with no refund received and no consistent or honest communication from your team about when it will be processed. This delay is unreasonable and unacceptable.

I have already reported this matter to Citizens Advice Consumer Service (Reference: 8696421).

TERRIBLE TERRIBLE TERRIBLE!

I waited over an 1hr 30mins for a fake shuttle that supposedly comes every 10mins.

Got to the car only to find out they had taken my car used my petrol and run up over 40 additional miles on my car.

WONT EVER RECOMMEND!!

Everyone, stay away from this place.
This is a scam company.

My car had been driven 8 miles and the camera had been disconnected for what ever reason. Then moved somewhere under a tree as it was covered bird S*** / droppings. Only wanted cash!!! Not to be trusted.

One word. Avoid.

This place takes the utter piss. If it wasn’t for having a tracker on my car would have been hell of a lot worse.
They don’t tell you they don’t keep your car on site where you leave it.
TWOC (taken without consent) driving without insurance, so few laws broken straight away.
Left my car in a community centre car park for 3 days. As what was showing on my tracker.
Notified the company made them aware, and also threatened to call the police if anything that I knew was in the car of value. Some sunglasses were taken.
Called the police anyway. As they are clearly breaking the law. Carrying out criminal activities. Turns out they’ve been investigated before. Shouldn’t even be in business.
They have stolen peoples items before, used the cars while there away. Used there fuel.
Funny how they have been accused of leaving people stranded for hours when they return that I got picked up on time.
Must of been running scared as I had informed them of what I knew.
Please be wary. As you won’t get as lucky as me.
FYI I called the police. They ain’t interested said it was a civil matter.

DON’T USE !!!! The communication between staff and us was awful on drop off when we first arrived ,, we got told to ring 30-40 minutes before arrival which we did we had the phone ended on us two times before they picked up. we were then told to ring again just before we got there, we did and we got asked why we didn’t call already which we did so they hadn’t logged it so we ended up waiting a while before the car was picked up.
And then …
Upon return we tried to ring as soon as we landed to let them know we needed the car bringing back to us it took 4 separate calls before they finally picked up and by this point we were were already through passport control and in the car park waiting when they finally picked up I asked to double check the reg was right for the car they were bringing back to us and they ended the phone on us after starting to get funny down the phone giving attitude,, after ringing back they finally understood what we were asking told us the reg and said they’d be another 30-40 minutes dropping the car back to us.
When they finally got to us the car had clearly been ragged to get there as it was absolutely stinking of clutch and you could feel the heat coming off the brakes.
So in conclusion I wouldn’t reccommend anyone to use this company as it was a very big faff all round

Hung up on us multiple times and was rude. Never answered our calls. When we got the car back the brake pads have been slammed so all we could smell on the way home was burning. Do not recommend at all.

An experience me and my wife don't need to experience again. Upon arrival to horse stables via a road unworthy for a tractor, we knew we were going to have to ride this one out. It was 5:30am, pitch black and in a muddy sodden field with a container for a reception. We had tried calling 30 minutes before arrival as requested which to say we were nearly there which is odd to say the least. There was no answer when we called the mobile number provided on the email.

Upon our return we called the same number whilst on the runway after landing, again no answer. This time I called the London landline number, no answer but they did call back straight away and confirmed a driver would be there in 30 minutes to pick up. After 45 minutes of waiting and by now a rather large disgruntled queue waiting, we boarded the old school mini bus that stank of wet dog (hideous). We were rhe lucky ones as many filies with children couldn't get a seat on the 16 ish seat mini bus so would have to wait 45 minutes before he could get back. The keys were ready for collection upon arrival and the car parked opposite the container in a swamp that I had to walk through. After carefully navigating the exit track whilst keeping all 4 wheels attached to the car and no broken suspension, axel or wishbone, we began a 1.5 hour journey home to Amesbury. On this occasion you get what you pay for, cheap but by God you have to work for the cheapness.

Absolutely terrible.
On arrival at Bristol airport after we had called them 45 minutes beforehand we then had to ring again once at the meeting point as no sign of anyone to be asked if we had already called them.
On departure we waited over an hour for car again calling twice to see what was happening.
Car came back in a disgusting state covered in bird mess, covered in leaves and generally filthy. When we mentioned it to the man at collection he just laughed.
Would not recommend at all, might be cheaper than others but best to pay a bit more for a better service.

Total scammers. Avoid at all costs. I cancelled booking. Was told refund would take 2 weeks, then told it would take a couple of days, then told another 2 weeks. Customer service put me on hold and then hung up on me. I will never use again

Hi , recently used your service followed your standard procedure by ringing in advance, got the car park and had to wait another 30 minutes,for the meet an greet which resulted in extra charges .Coming home was even worse at early hours in the morning after ringing an following your standard procedure,waited another 30 mins longer when finally someone turned up and was told another few minutes and was very rude in the communication with us .I also noticed that that the fuel has disappeared look's like it was being used as a taxi service avoid at all costs absolute shambles of service !!

Was told to ring 30 mins prior to arriving however no signal anywhere to ring, on our return we waited nearly an hour for our car to be brought to us! Won’t use again.

Bad experience. Got caught out with this. Never again. Organised parking too late and so Silver Zone wanted £120, which felt expensive. Stumbled across A1 Airport Parking quoted £48 and advertised 10min transfer. Felt like a great alternative. However, when you arrive, there is a further £20 charge - £10 for gate entry to arrive, and £10 for gate exit to leave. Then the transfer is closer to 30 minutes as the farm is miles away. The potholes in the lane to the place are severe. The manners of the staff are off. We were told lazily by someone lying on a bed that we had to wait 20 minutes for the tachograph to reset for him to be able to drive. Then after that 20 minutes, we waited to onboard 2 more passengers. We missed our flight in the end.
When we returned we were left waiting over an hour to be collected from the Drop & Go zone. We watched dozens of other company minibuses come back and forth. Ridiculous in comparison. A1 Airport Parking is a racket.

I booked with A1 Airport Parking in July for a booking in September. I cancelled the booking only two days after making it, but I am still waiting for my refund.

When I call customer service, I am repeatedly told that my refund will arrive within 24 hours, but nothing has been paid and I still have no clear
This has gone on for far too long. Can anyone please advise me where I can formally report this company and how I can escalate the matter .?

I would really appreciate advice from anyone who has experienced the same problem.

Absolutely shocking
Late, at drop off and pick up!

Please avoid

It only got 1 star or I wouldn’t be able to do a review. Basically they are the worst company I have ever had to deal with and most certainly would not use them again. They told us to phone 30 minutes before we arrived at the airport and when we got there nobody to be seen. 50 minutes later they turned up and took the car which meant my parking ticket cost £5 more than I had to pay which is not the point but also meant less time at the airport to which I wanted a breakfast but didn’t have time. On the return told to phone when got your suitcase only to be told it will be 45 minutes. I would have been quicker and cheaper to get offsite parking. While I was waiting for my car an old disabled man turned up in his car at the exit wanting to speak to the park and ride people saying he had a problem. Basically when he arrived at the airport to drop his car off there was nobody to be seen. He called them many times but no answer. He waited over an hour and still nobody turned up to take his car so he had no option but to leave his car at the short stay car park in Bristol otherwise he would’ve missed his flight. On return he now has a parking ticket of over £300 to which they didn’t care. He had to pay himself or he would not get out of the car park.
Please avoid this absolutely disgusting company.

This meet and greet experince did not go well at all. The staff meet you in the Bristol airport car park which costs £8.50 to enter and leave on your return. They seemed affronted when I asked them for identification -I was not going to just hand over my keys to a random person with no uniform loitering in the car park. It took him several minutes to find my reservation.
On returning I tried to call them to inform them that I have arrived at the aiport but no one answered the phone, as their yard office was unmanned. Fortunately another car had arrive to be picked up whilst I was waiting so I then had to wait 15 minutes for them to drive back their yard with this car and pick mine up. There was around 40 miles driven on the car whilst I was away which is not ideal when you are driving an electric car! Avoid this company-they are totally unprofessional.

NO SHUTTLE AVAILABLE
On arrival at Stanstead, we were informed that there was no shuttle available because the keys to the shuttle vehicle had been lost. Staff instructed me to drive my family and luggage to Stansted Airport myself, return alone to the car park, and then be taken back to the airport by a member of staff in a smaller car. Obviously had to pay additional fees to drop off family at airport, then the extra £10 that A1Airport parking charge.

WAITED 1.5 HOURS TO BE PICKED UP
As instructed, we called approximately 30 minutes after our flight had landed to advise that we were collecting our luggage. We were told the shuttle was expected within 25–35 minutes. No shuttle arrived.
We repeatedly contacted customer service, making approximately 12 calls.
We ultimately waited more than 90 minutes at the Radisson Blu. This was particularly unacceptable as we had just completed a long-haul flight and were travelling with an 82-year-old family member.

They are now ignoring emails and calls where we are asking for a refund that was promised.